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"The hotel is in an excellent location. The staff was friendly and helpful. Our room was small without a chair. The air-conditioner worked well but i
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Hotel Mela Times Square places you in the center of New York, steps from Broadway and within a short 5-minute stroll of Times Square. Highlights at this hotel include a restaurant, a 24-hour fitness center, and a bar/lounge.
WiFi, LCD TVs, and coffee/tea makers are featured in all 234 rooms. Premium linens welcome you to a good night's rest, and other nice touches include bathrobes and designer toiletries. Additionally, room service, safes, and hair dryers are available.
This business-friendly hotel offers a business center, concierge services, and a 24-hour front desk. Additionally, you'll find WiFi in public areas and laundry facilities. Cooked-to-order breakfast is available. There's also the convenience of valet parking.
Attractions within a 10-minute walk of this 4-star Midtown hotel include New York Public Library and Rockefeller Center.
Hotel Mela Times Square ratings based on 26 Verified Reviews
Review Summary
3.4
out of 5
3.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition3.5 out of 5.0
2 out of 5
Elevators are claustrophobic, great location if you want to be near Times Square and Broadway Staff were friendly and helpful. Make sure you request a room with a view, some of the rooms face block walls, just saying...
Posted by Lonster, from Henderson on Jul 5, 2018
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Comment from Hotel Management
Jul 7, 2018
by Charleny C
Hello, Please accept our sincere apology for managing to fall far below meeting your expectations. Our goal is to exceed all guest expectations and clearly this was not the case based on your feedback and experience.
We would kindly request that you do reconsider staying with Hotel Mela in the future and we will ensure your next experience with us is far different and much improved, than your last. Thank you for sharing your feedback with the online community and we do look forward to recovering you to be a loyal guest of Hotel Mela!
4 out of 5
The hotel is in an excellent location. The staff was friendly and helpful. Our room was small without a chair. The air-conditioner worked well but it was noisy when it came on. The bathroom was clean and large enough. I can recommend this hotel for those who are not looking for luxury.
Posted by Waymon, from South on Jun 20, 2018
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Comment from Hotel Management
Jun 21, 2018
by Charleny C
Hello, Thank you for your recent stay at Hotel Mela, we're thrilled that you chose to stay with us over the many, many hotels in the Times Square neighborhood. In addition, thank you for taking the time to share your very positive experience with us and the online community.
We do look forward to welcoming you back to Hotel Mela in the near future and thank you in advance for recommending us to your friends, family and colleagues. Thanks again and all the best!
5 out of 5
enjoyable
The welcome staff was friendly and polite. Check in was quick and pleasant. We had a Penthouses room which was very big and roomy having two bathrooms was great The staff was very willing to please. I would recommend the hotel to others. Thank you
Posted by TinaMarie, from jersey shore on May 24, 2018
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Comment from Hotel Management
Jun 2, 2018
by Charleny C
Hello, Thank you for your recent stay at Hotel Mela, we're thrilled that you chose to stay with us over the many, many hotels in the Times Square neighborhood. In addition, thank you for taking the time to share your very positive experience with us and the online community.
We do look forward to welcoming you back to Hotel Mela in the near future and thank you in advance for recommending us to your friends, family and colleagues. Thanks again and all the best!
3 out of 5
Cons:house keeping
I usually don't post but I thought this was worthy. We travel a lot to NYC and have been to MANY travelocity hotels. This one was perfectly located and clean. Very friendly helpful staff. The big negative is we had house keeping every day we stayed and they NEVER refreshed our towels and didn't put the coffee maker away and left the toilet seat up.
Posted by NYC Travelor, from FL on Mar 19, 2018
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Comment from Hotel Management
Mar 20, 2018
by Edward M
Hello, Thanks so much for your recent stay at Hotel Mela and for sharing your experience with the online community. While we would have loved to receive your feedback and learning about a very good and/or perfect experience, we do understand that shortfalls made your experience only average.
We are very pleased that you found the cleanliness was up to your standards. Our team works very hard to make sure that our guests feel comfortable and at home during their stay. In addition, Times Square is a great area to visit because there is so much to do in addition to it being centrally located in the city.
We do hope and trust that your future travel plans to NYC do include Hotel Mela so we can truly demonstrate what a great hotel this is! Thanks again and all the best!
4 out of 5
Quiet Hotel in a great location.
Hotel Mela has very friendly helpful staff. This hotel is in a great location and is very simple. Our room was very clean and comfortable. The lobby is tiny and has nothing extra but that didn’t matter to us.
Posted by a verified traveler on Mar 14, 2018
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Comment from Hotel Management
Mar 15, 2018
by Edward M
Hello, Thank you for your recent stay at Hotel Mela, we're thrilled that you chose to stay with us over the many, many hotels in the Times Square neighborhood. In addition, thank you for taking the time to share your very positive experience with us and the online community.
We are very pleased that you found our staff to be both helpful and friendly. Our team works extremely hard to make sure that everyone has a great stay, so it really means a lot to us when we hear positive feedback in regards. We will be sure to share this review with our team members!
We do look forward to welcoming you back to Hotel Mela in the near future and thank you in advance for recommending us to your friends, family and colleagues. Thanks again and all the best!
1 out of 5
No thanks!
Pros:It has a good location.
Cons:Start with correct bedding. Then improve professionalism and friendliness in staff.
Location:Times Square.
We were very disappointed in the Mela Hotel. We actually checked out a day early and into a different hotel because it was so icky. First of all, they do not use a fitted sheet on the mattress, but instead stick a regular sheet over the mattress so its constantly exposed, and yes, you are touching the actual mattress! Disgusting! We also had to keep the loud AC unit on the whole time to drown out the tvs, slamming doors and conversations from the rooms around us. The glass shower pours water all over the floor. We tried to talk to the staff about it the night before we checked out, but there wasn't even anyone at the front desk! We are average, non-picky people, but this was even too much for us. Unfortunately, because we didn't give them 48 hour's notice, they refused to refund our money for the unused night. A sad choice-you can find so much better!
Posted by Kelsey, from NYC on Feb 13, 2018
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Comment from Hotel Management
Feb 15, 2018
by Charleny C
Hello, Please accept our sincere apology for managing to fall far below meeting your expectations. Our goal is to exceed all guest expectations and clearly this was not the case based on your feedback and experience.
We would kindly request that you do reconsider staying with Hotel Mela in the future and we will ensure your next experience with us is far different and much improved, than your last. Thank you for sharing your feedback with the online community and we do look forward to recovering you to be a loyal guest of Hotel Mela!
4 out of 5
Clean, affordable, great location.
My first time in NY in 30 years. I was very anxious. There was no need to be anxious. The hotel was in a great location. We were able to walk to all of the stores we wanted to visit, carriage ride in Cental Park, Grand Central Station and, of course, the theaters were all around us. The lobby was not fancy but our room was bright and clean. Great value!
Posted by Kelly, from Pittsburgh, PA on Jan 22, 2018
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Comment from Hotel Management
Jan 24, 2018
by Charleny C
Hello, Thank you for your recent stay at Hotel Mela, we're thrilled that you chose to stay with us over the many, many hotels in the Times Square neighborhood. In addition, thank you for taking the time to share your very positive experience with us and the online community.
We do look forward to welcoming you back to Hotel Mela in the near future and thank you in advance for recommending us to your friends, family and colleagues. Thanks again and all the best!
5 out of 5
Excellent hotel close in middle on Manhattan
Everything is in walking distance , hotel staff very professional and friendly, will stay again, in my next visit
Posted by Frank, from San Antonio Tx on Jan 10, 2018
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Comment from Hotel Management
Jan 10, 2018
by Charleny C
Hello, Thank you for your recent stay at Hotel Mela, we're thrilled that you chose to stay with us over the many, many hotels in the Times Square neighborhood. In addition, thank you for taking the time to share your very positive experience with us and the online community.
We do look forward to welcoming you back to Hotel Mela in the near future and thank you in advance for recommending us to your friends, family and colleagues. Thanks again and all the best!
3 out of 5
Great Location, but very small rooms
Pros:Location, Staff at front desk
Cons:Be upfront that the rooms are very small and cramped, with little room to unpack and hang up clothes, and bathrooms are very small.
Location:It is close to Times Square and many restaurants.
Overall, ok experience, but we had a late arrival, and I called the day before to let the hotel know. When we got there, they stated they were very busy, and they were glad I called to let them know we would be after midnight arriving. We were given a room hardly big enough to walk around the bed in. I went back to the desk to discuss this, and I was told that they were very busy, and basically I was lucky to have the room I had, or in other words they had given our room away. I went down the next morning, and they agreed to give me another room, but it was hardly any bigger. Their rooms are small and cramped, bathrooms are as well, not a great place to stay.
Posted by Billy, from Jackson, MS on Dec 4, 2017
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Comment from Hotel Management
Dec 6, 2017
by Charleny C
Hello, Please accept our apology for managing to ever-so-slightly meet your expectations. Our goal is to exceed all guest expectations and clearly this was not the case based on your feedback and experience.
We would kindly request that you do consider staying with Hotel Mela in the future and we will ensure your next experience with us is far different and much improved, than your last. Thank you for sharing your feedback with the online community and we do look forward to recovering you to be a loyal guest of Hotel Mela!
4 out of 5
Room was nice, small restroom but you can manage. Only thing I didn’t like was how complicated it was to get room service due to the phone being broken
Posted by a verified traveler on Oct 13, 2017
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Comment from Hotel Management
Oct 15, 2017
by Nick
Hello, Please accept our apology for managing to ever-so-slightly meet your expectations. Our goal is to exceed all guest expectations and clearly this was not the case based on your feedback and experience.
We would kindly request that you do consider staying with Hotel Mela in the future and we will ensure your next experience with us is far different and much improved, than your last. Thank you for sharing your feedback with the online community and we do look forward to recovering you to be a loyal guest of Hotel Mela!
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and a meeting room are available. Public spaces have WiFi for a fee. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hotel Mela Times Square. Parking is available for a fee. This 4-star New York hotel is smoke free.
234 guestrooms or units
16 levels
Built in 1933
Dining venue
Bar or lounge
Business facilities
1 conference room
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
ATM
Bellhop
Elevator
No smoking on site
Internet
Available in all rooms:
WiFi (surcharge)
Available in some public areas:
WiFi (surcharge)
Parking
Self parking (surcharge)
, Valet parking (surcharge)
Transport
Airport: New York, NY (LGA-LaGuardia) (17.6 km / 10.9 mi)
Train station: New York W 32nd St. Station (1.8 km / 1.1 mi)
Metro station: 5 Av Station (0.2 km / 0.1 mi)
Parking: Valet parking and self parking available for a surcharge
Room Amenities
Hotel Mela Times Square offers 234 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature Egyptian cotton sheets and premium bedding. LCD televisions are featured in guestrooms. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries. This New York hotel provides wireless Internet access for a surcharge. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.
In-room dining (limited hours)
LCD television
Premium channels
Coffee maker
Egyptian cotton linens
Shower and tub combination
Housekeeping (daily)
Nightly turndown service
Hair dryer
Laptop safe
Bathrobes
Designer toiletries
Iron and ironing board
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Food & Drink
Guests can enjoy cooked-to-order breakfast for a fee.
Hotel Mela Times Square has a restaurant on site.
Late night fare is available from room service (during limited hours).
Nearby Activities
The hotel's 24-hour fitness center, located on the second floor, includes cardio machines, free weights, resistance equipment, a plasma TV, and complimentary energy drinks.
Central Park, 0.75 mile from this Midtown hotel, encompasses 843 acres of meadows, woods, cliffs, ravines, gardens, paths, and lakes in an emerald setting. Popular walking and running routes include Central Park Drive (closed to traffic during scheduled hours) and the path around the Jacqueline Kennedy Onassis Reservoir. The Loeb Boathouse, on a picturesque lake, offers rowboat and bicycle rentals. With the famous Christmas tree sparkling above it, the Rink at Rockefeller Plaza—5 blocks from the hotel—is a special treat during the winter holidays.
The recreational activities listed below are available at Hotel Mela or nearby; fees may apply.
Accessibility
If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.
Accessible bathroom
Roll-in shower
In-room accessibility
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is 21
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
Rollaway/extra beds are not available.
Pets
Pets: USD 150.00 per pet, per stay, plus a deposit of USD 150 per stay
Weight limit: 40 lb
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
No rollaway/extra beds available
Fees
Guests will be asked to pay the following charges at the property:
Deposit: USD 50.00 per night
Resort fee: USD 34.43 per accommodation, per night
The resort fee includes:
Fitness center access
Internet access
Phone calls
Faxes
Additional inclusions
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between USD 16 and USD 25 per person (approximately)
Fee for in-room wireless Internet: USD 0 per night (rates may vary)
Fee for wireless Internet in public areas: USD 0 per night (rates may vary)
Self parking fee: USD 45.00 per night
Valet parking fee: USD 55.00 per night
Pet deposit: USD 150 per stay
Pet fee: USD 150.00 per pet, per stay
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hotel Mela
Hotel Mela New York
Mela Hotel
Mela New York
Mela Hotel New York City
Hotel Mela Times Square
Mela Times Square
You should know
Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
