4.4 out of 5

"Nice Hotel. Staff Excellent. Rooms are small but comfortable. " More

By a verified traveler on Tue 26 Sep 2017

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Hotel Description

DoubleTree by Hilton New York City - Chelsea puts you in the heart of New York, within just a 10-minute stroll of popular attractions like Macy's and Penn Station. Highlights at this hotel include a restaurant, a bar/lounge, and a 24-hour business center.

You can enjoy flat-screen TVs with cable channels, and all 236 rooms feature free WiFi, free wired Internet, and iPod docks. Additionally, room service, coffee/tea makers, and free weekday newspapers are available.

This business-friendly hotel offers free WiFi in public areas, a fitness center, and has concierge services. Additionally, you'll find laundry facilities, a 24-hour front desk, and limo/town car service. Cooked-to-order breakfast is available daily. There's also the convenience of valet parking.

Within a 20-minute walk of this 4-star Chelsea hotel, attractions include Empire State Building and New York Public Library.

DoubleTree by Hilton New York City - Chelsea ratings based on 95 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0
4 out of 5
Nice Hotel. Staff Excellent. Rooms are small but comfortable.

Posted by on Sep 26, 2017

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Comment from Hotel Management

Nov 24, 2017 by kathy

Thanks for staying with us. We appreciate your feedback!

4 out of 5

Birthday Weekend

Pros: All the staff members we came in contact with were very helpful and pleasant. Although the room was small, it was very clean and had a great view. The
When requesting the possibility of getting a room with a view on a higher floor because we were in town to celebrate my birthday, they were very accomodating. The staff had even made a card with personal greetings and a few items tucked inside. What a pleasant surprise!

Posted by , from New York on May 15, 2017

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5 out of 5

Close to Penn Station.

Room is a bit small, but it is in NYC. Nice view of The Empire State building.

Posted by on Jul 29, 2016

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3 out of 5

Good but...

The hotel is clean and nice in the lobby but in the room tue bathroom is so small

Posted by on Jan 13, 2016

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2 out of 5

Needs renovation

Pros: staff
Cons: renovate the rooms, new furniture and get rid of the mold. They had fresh caulk over old mold, mold seeping out and mold in between the bath tub tiles
Good location, great staff but the room had old crummy furniture, water damaged bathroom and mold in the tub area. They gave us another room which was better but still had mold. Wouldn't go back.

Posted by on Jan 4, 2016

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5 out of 5
I loved it! The cookies are great. The staff was awesome!

Posted by on Nov 3, 2015

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4 out of 5

Great stay!

Pros: Location
Location: Madison Square Garden and Times Square close by. Also very close to Herald Square Macy's and Bryant Park
I booked this hotel because of its location to Madison Square Garden. It was a 10 minute walk from the hotel! The staff was very friendly and the room was comfortable and quiet. The staff also accommodated our request for a late check-out. We used the business center briefly and it suited our needs just fine!

Posted by , from GIlbert, AZ on Oct 11, 2015

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5 out of 5

Excellent Trip!!

Pros: Everything...cleanliness, the accommodating staff and the location
I can not say enough about the wonderful staff at the Doubletree. .In particular Chanel....She is extraordinary!! It was my daughters 16th birthday, and Chanel made certain my daughter will remember this time forever! ...I recommend this hotel over and over again!! ..I will most definetly stay there again!!!

Posted by , from Connecticut on Aug 25, 2015

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5 out of 5

Amazingly Awesome !

The experience was perfect. They let us check in as early as 6 am instead of making us wait for whatever reasons fathomable. They serve you warm cookies and have a pleasant staff that is very welcoming and warm to the guest . I will be staying there again! BOOK IT! - And it is 4 blocks from madison square garden! And not far from time square !

Posted by on Mar 30, 2015

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5 out of 5

Hotel review

Pros: Location and service
Cons: Nothing but elevator was slow
Location: Etalay and 5th ave close. Madison SQ garden are very close.
Very clean and in a great location. Walking distance to a ton of food and shopping. Not far from Eataly area and food was great there. Hotel elevator was a tad slow which was frustrating coming back from a long day in the city. The room view was nothing to look at but we were too tired from our walking. I would stay again!!!!

Posted by , from SC on Jul 28, 2014

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About the DoubleTree by Hilton New York City - Chelsea

Location 128 West 29th Street, New York, NY 10001

Renovations + Closures

The property will be renovating from 16 March 2018 to 30 April 2018 (completion date subject to change). The following areas are affected:

  • Exterior

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center, limo/town car service, and a meeting room. Public spaces have free WiFi and wired Internet. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly DoubleTree by Hilton New York City - Chelsea. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star New York hotel.

  • 1 building
  • 236 guestrooms or units
  • 27 levels
  • Built in 2009
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities
  • Refrigerator (on request)


Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet


Self parking (surcharge) , Valet parking (surcharge)


  • Airport: New York, NY (LGA-LaGuardia) (15.5 km / 9.6 mi)
  • Train station: New York W 32nd St. Station (0.8 km / 0.5 mi)
  • Metro station: 28 St. Station (0.3 km / 0.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

DoubleTree by Hilton New York City - Chelsea offers 236 air-conditioned accommodations with iPod docking stations and safes. 32-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include designer toiletries and hair dryers. This New York hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Refrigerators and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator available
  • Coffee maker
  • Hypo-allergenic bedding
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily.

DoubleTree by Hilton New York City - Chelsea has a restaurant serving breakfast and dinner.

Room service (during limited hours) is available.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 4 PM
  • Minimum check-in age is 21


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.


  • Pets: USD 50 per stay
  • Maximum 2 per room (weight limit: 35 lb)


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available


Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 22.95 per person (approximately)
  • Self parking fee: USD 33 per day
  • Valet parking fee: USD 47 per day
  • Pet fee: USD 50 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Hotel New York City Chelsea
  • DoubleTree Hilton New York City Chelsea
  • DoubleTree New York City Chelsea
  • Hilton New York City Chelsea

You should know

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.