6/10 Okay
Shanaya
Traveled with family
Dec 27, 2025
Disliked: Property conditions & facilities
Our villa was not close to the beach.. The house needs to be updated and wasn’t cleaned properly.. Had to kill a roach the first night there and spider webs in some of the corners.. Also had to kill a spider in the master bedroom coming out the drawer. Some of the older door knobs kept getting locked from the inside.. After calling maintenance the second time for it.. We then notice no stoppers were behind some of the doors which was making it lock..Very inconvenient especially the second time we called and had to wait over a hour for someone to come so my daughter could get in her room.. Rightvafter age arrived and put her luggage in the room.The lady at the indoor pool area was very rude! The chlorine was too strong and burning everyone’s eyes, where we couldn’t enjoy.. The older kids said it wasn’t that strong when they went the first time and felt like she did it on purpose.. Overall our family enjoyed each other because it was our first Christmas at the beach doing one of our family traditions.. So we had several families booked in different villas/rooms.
Shanaya
Stayed 4 nights in Dec 2025
