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"Clean space, non smoking area however smell like a smoking section. " More

By a verified traveler on Sun 05 Jul 2020

Hotel Description

Hotel near Great Mall of the Bay Area in Milpitas

In Milpitas

Within 3 miles (5 km) of this Milpitas hotel, you'll find Great Mall of the Bay Area and BAPS Shri Swaminarayan Mandir. Ed Levin County Park and Spring Valley Golf Course are also within 3 miles (5 km).

Free perks

This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. A safe deposit box is provided and the front desk is staffed around-the-clock.

Free WiFi, kitchens

The 146 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Other amenities include free WiFi, coffee/tea makers, and phones. Housekeeping is available on request.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$95* Per night/room Aug 2 - Aug 3

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Extended Stay America San Jose - Milpitas ratings based on 13 Verified Reviews

Review Summary
2.7 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Extended Stay America San Jose - Milpitas

Everyone (7) Couples (1) Family (1)
4 out of 5
Clean space, non smoking area however smell like a smoking section.

Posted by , from Milpitas on Jul 5, 2020

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Comment from Hotel Management

Jul 6, 2020 by Hotel Management

John, thank you for choosing to stay at Extended Stay America. We are glad to know you had a nice time with us and that you were impressed with the cleanliness of our property. We value your comments and hope to see you again soon! Sincerely, Hotel Management

5 out of 5
i like the convenience I don't like: the carpet looks old and dirty, and continental breakfast has poor choices

Posted by on Dec 17, 2019

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Comment from Hotel Management

Dec 18, 2019 by Hotel Management

Thank you for being our guest at Extended Stay America. We are glad to know you enjoyed your time with us, but we are sorry for the cleanliness issue you encountered and regret you did not like our grab-and-go breakfast offerings. We will share your comments with the appropriate teams. Thank you for the nice rating, and we hope to see you soon. Sincerely, Hotel Management

4 out of 5

Posted by on Sep 21, 2019

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4 out of 5
I have stayed at many properties that belong to this hotel and each time they have been great. I haven't gotten the chance to try out their utensils or pots and pans but do plan to the next time i stay with them. One thing I love about Extended Stay America is that they are always consistent. I expect the same things every time I book my stay with them. Excellent!

Posted by , from Milpitas, CA on Mar 9, 2019

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Comment from Hotel Management

Mar 11, 2019 by Hotel Management

Annie, thank you for being a loyal Extended Stay America customer. We love knowing how much you enjoy staying with us. It is always a pleasure to welcome you back, and we hope to see you again very soon. Sincerely, Hotel Management

4 out of 5
Location is close to freeway, restaurants and stores, very convenient.

Posted by on Jan 7, 2019

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Comment from Hotel Management

Jan 7, 2019 by Hotel Management

Thank you for the great review! We love knowing how pleased you were with our location and appreciated the easy access to the freeway, restaurants, and several stores. We hope you will make the same choice when your travels bring you back to Milpitas. Sincerely, Hotel Management

1 out of 5
See my earlier response-the hotel was terrible and I will never stay there again.

Posted by , from San Diego , CA on Jul 31, 2018

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Comment from Hotel Management

Aug 2, 2018 by Hotel Management

Richard, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your review. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management

1 out of 5

Worst hotel in my life to stay

Pros: Nothing
Cons: Everything. The hotel owner should know what a hotel should look like. Cleanness is the basic requirement for a hotel.
Location: Business trip
You won't believe how bad the hotel is. Lots of unexpected surprised. First, after checked in at 6pm, the only staff - hotel manager told us they don't have "continental breakfast" which was indicated during booking. Instead, only a coffee stand right by the elevator. When the elevator door opened, the garbage smell came up. The elevator is not fully function - it wouldn't open when it got to the floor. After getting out the elevator, the stench was filled up in the hallway. The smell is like lots of dead fish. When the tenants passed by or they left the room door open, you can smell alcohol from the person or room. In one night, I even heard dog baring from one room. When getting to my room, there were more surprises for us. No dining chairs or cookware / silverware in the cabinet. The floor was so dirty. Lots of dusts on the countertop, chest or light cover. In the bathroom, hairs (not ours) on vanity top and in bathtub. We called the hotel manager and he didn't come. After 1 hour, we called again. He came in and said they are short of staff and he is a temporary deputy for this hotel for one day/night, but he will leave a note to fix it next day. On the next day, nobody came to clean and nothing was fixed. We called again, another female hotel manager came and told us the same story. On the 3rd day, another hotel manager took the call and still nothing fixed. On the 4th day morning, we checked out. This is the worst hotel I've ever stayed in my life.

Posted by , from Dallas on Jun 19, 2017

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Comment from Hotel Management

Jun 21, 2017 by General Manager

Ed, Thank you for your feedback. We never want to let our guests down, and it seems we did in several ways during your visit. We can and will do better for our valued guests. We will work on correcting the deficiencies you identified in your feedback so your next visit will give you a positive first impression all the way through to a lasting impression which will have you wanting to come back again and again. Thank you, General Manager

1 out of 5

Never again.

The room was neat but not clean. I was told housekeeping was done once a week. There were no dishes or cook ware in the room. I requested fresh towels and wash clothes and received dish cloths because laundry had not been done. The staff was professionally pleasant though unaccommodating.

Posted by on May 16, 2017

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Comment from Hotel Management

May 18, 2017 by General Manager

It's good to know you enjoyed your stay overall, but we apologize for your disappointment with the in-suite amenities. Kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and we will be sure our front desk communicates this more clearly going forward. Your feedback is important to us, and we hope you will give us another chance to make a better impression the next time you are in the area. Sincerely, General Manager

2 out of 5
No dishes, silverware or even a glass in the bathroom. I was not advised if it was something I should ask for or not. Shower curtain was torn. A chair was dirty. The desk lamp would not work.

Posted by on Apr 6, 2017

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Comment from Hotel Management

Apr 8, 2017 by General Manager

Thank you for sharing your candid feedback. We are so disappointed our dishware policy was not communicated to you during the check-in process. To ensure cleanliness, our brand standards require us to keep kitchen amenities at the front desk. We also apologize for the issues you encountered with your room and for the inconvenience it caused. I have shared your concerns with the respective teams to make sure future guests do not experience the same. We appreciate your feedback and hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager

4 out of 5

Nice and cozy

It's location is convenient and quiet for a pleasant stay.

Posted by , from ca to tpe on Aug 16, 2015

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About the Extended Stay America San Jose - Milpitas

Location 1000 Hillview Ct, Milpitas, CA 95035

Property Features

Free breakfast is served daily. WiFi is free in public spaces. The business-friendly Extended Stay America San Jose - Milpitas also features coffee/tea in a common area, laundry facilities, and discounted use of a nearby fitness facility. Free self parking is available. This Milpitas hotel is smoke free.

  • 146 guestrooms or units
  • 3 levels
  • Built in 1998
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.) (16.3 km / 10.1 mi)
  • Parking: Free self parking

Room Amenities

Extended Stay America San Jose - Milpitas offers 146 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. This Milpitas hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Weekly housekeeping provided; additional cleaning fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Jose Aparthotel Milpitas San
  • Extended Stay America San Jose - Milpitas Hotel
  • Extended Stay America San Jose Milpitas Aparthotel
  • Extended Stay America San Jose Milpitas Hotel
  • Extended Stay America San Jose - Milpitas Milpitas
  • Extended Stay America San Jose - Milpitas Hotel Milpitas

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.