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Hawthorn Suites by Wyndham Louisville East

3-star property
751 Cypress Station Dr, Louisville, KY 1-855-201-7819
4.6 out of 5
Exceptional!
See all 28 travelocity Reviews

"Social hour food and breakfast were very good. Staff were were very friendly and helpful " More

By a verified traveler on Sat 19 Oct 2019

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Hotel Description

3-star hotel in St. Matthews

St. Matthews stay

Your stay at this St. Matthews hotel places you within 9 miles (15 km) of Louisville Mega Cavern and Louisville Zoo. Also within 9 miles (15 km) are KFC Yum Center and Kentucky International Convention Center.

Free perks

This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the 3 conference rooms, 24-hour business center, and free airport shuttle. Enjoy the spa tub and free perks like on-the-go breakfast and free self parking.

Suite, 2 Queen Beds, Non Smoking (One-Bedroom)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max
$117* Per night/room Oct 10 - Oct 11

Executive Suite, 1 King Bed, Non Smoking (One-Bedroom)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking (One-Bedroom)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Queen Beds, Non Smoking (One-Bedroom)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 1 King Bed, Accessible, Non Smoking (One-Bedroom)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible, Non Smoking (One-Bedroom)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hawthorn Suites by Wyndham Louisville East ratings based on 28 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hawthorn Suites by Wyndham Louisville East

Everyone (11) Family (3)
1 out of 5
Hotel has a weird smell and staff was not friendly at all. Tried to extend our stay and was denied the booking because we had a service animal.

Posted by , from Louisville on Sep 2, 2020

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Comment from Hotel Management

Sep 3, 2020 by Jessica Banner, General Manager, Hawthorn Suites

Thank you for staying with us for 6 nights - we do appreciate your business. We are extremely pet friendly and welcoming of service animals, however, due to several other concerns with your stay, we did have to decline your request to extend your stay for 8 more nights. We apologize that this is the experience you had during your stay with us.

5 out of 5
Social hour food and breakfast were very good. Staff were were very friendly and helpful

Posted by on Oct 19, 2019

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Comment from Hotel Management

Oct 20, 2019 by Jessica, GM

Thank you so much for taking the time to review our hotel. We are so glad to hear you enjoyed your stay and that you found our staff and hospitality helpful during your stay! We welcome you back again soon!

5 out of 5
Very clean. Close to plenty of restaurants. Felt like a safe location. Would definitely stay here when visiting the area next year.

Posted by on Oct 1, 2019

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Comment from Hotel Management

Oct 4, 2019 by Roger Fultz

Thank you!

4 out of 5
The room was very spacious and clean. Staff was great. Breakfast was so so. Great location.

Posted by on Aug 5, 2019

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Comment from Hotel Management

Aug 5, 2019 by Roger Fultz

Thank you!

4 out of 5
Shuttle was a nice perk. And the library was a pleasant surprise. However the pool was too cold!!! It is not a heated pool.

Posted by on Jul 27, 2019

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Comment from Hotel Management

Jul 30, 2019 by Roger Fultz

Thank you! Our pool is heated. I will check with our engineer on why it felt cold. Regards, Roger Fultz Director of Sales

5 out of 5
Was just a quick overnite but was extremely comfortable clean

Posted by on Jun 27, 2019

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Comment from Hotel Management

Jul 1, 2019 by Roger Fultz

Dear guest, We are thrilled you enjoyed your stay with us! Regards, Roger Fultz DOS

5 out of 5

Posted by on May 9, 2019

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Comment from Hotel Management

May 9, 2019 by Roger Fultz

Thank you for your 5 star review! Roger Fultz DOS

5 out of 5

Posted by on Apr 16, 2019

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Comment from Hotel Management

Apr 16, 2019 by Roger Fultz

Thank you!

5 out of 5

Posted by on Mar 17, 2019

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Comment from Hotel Management

Apr 1, 2019 by Roger Fultz

Thank you!

5 out of 5
Great location. I would stay there again. Checking was quick.

Posted by on Jan 31, 2019

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Comment from Hotel Management

Feb 4, 2019 by Roger Fultz

Dear guest, Thank you or your 5 star review. We look forward to hosting you again in the near future. Regards, Roger Fultz DOS

About the Hawthorn Suites by Wyndham Louisville East

Location 751 Cypress Station Dr, Louisville, KY 40207

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities
  • Shuttle services

Property Features

Hawthorn Suites by Wyndham Louisville East offers its guests an indoor pool, a spa tub, and a fitness center. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is served daily, and guests can also enjoy a free manager's reception. Event space at this hotel measures 1500 square feet (139 square meters) and includes conference space. An area shuttle within 3 miles and a roundtrip airport shuttle (available on request) are free. A library, a terrace, and multilingual staff are also featured at the business-friendly Hawthorn Suites by Wyndham Louisville East. Self parking is free. This 3-star Louisville hotel is smoke free.

  • 90 guestrooms or units
  • 4 levels
  • 1500 sq ft of conference space
  • 139 sq m of conference space
  • Built in 2002
  • To-go breakfast (free)
  • Manager's reception (free)
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Library
  • Terrace
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of living rooms
  • Free WiFi
  • Kitchenette
  • Free area shuttle
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Free self parking

Transport

  • Property shuttles: Free airport shuttle and area shuttle within 3 miles
  • Parking: Free self parking

Room Amenities

Hawthorn Suites by Wyndham Louisville East offers 90 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Accommodations at this 3-star hotel have kitchenettes with refrigerators, microwaves, cookware/dishes/utensils, and dishwashers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Louisville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room kitchenette
  • Separate bedroom
  • Sitting area
  • Pillowtop beds
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free on-the-go breakfast daily. The hotel hosts a free manager's reception on select days.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Hawthorn Suites by Wyndham Louisville East offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 100 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Pets cannot be left unattended
  • An off-leash area is available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas for unvaccinated guests. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Masks are compulsory at the property for guests without full COVID-19 vaccination
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hawthorn Suites Louisville East
  • Hawthorn Suites Wyndham Hotel Louisville East
  • Hawthorn Suites Wyndham Louisville East
  • Wyndham Louisville East
  • Hawthorn Suites Wyndham Louisville East Hotel
  • Hawthorn Suites Louisville
  • Hawthorn Suites By Wyndham Louisville East Hotel Louisville
  • Hawthorn Suites by Wyndham Louisville East Hotel
  • Hawthorn Suites by Wyndham Louisville East Louisville
  • Hawthorn Suites by Wyndham Louisville East Hotel Louisville

You should know

  • Pool access available from 10:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.