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WoodSpring Suites Louisville Jeffersontown

2.5-star property
1201 Kentucky Mills Drive, Louisville, KY 1-855-201-7819
3.3 out of 5
See all 7 travelocity Reviews

"I did not like the limited accass to the office staff. " More

By a verified traveler on Tue 10 Aug 2021

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Hotel Description

Hotel perfectly located for exploring Jeffersontown

Jeffersontown stay

Your stay at this Jeffersontown hotel places you within 3 miles (5 km) of Southeast Christian Church and Skyview Park. Also, Hunnington Place Shopping Center is within 3 miles (5 km) and Hurstbourne Corners Shopping Center is within 6 miles (10 km).

Property Amenities

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Express check-out and laundry facilities are also provided.

Standard Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$90* Per night/room Apr 28 - Apr 29

Standard Room, 1 Double Bed, Accessible, Non Smoking (Roll-in Shower)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

WoodSpring Suites Louisville Jeffersontown ratings based on 7 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for WoodSpring Suites Louisville Jeffersontown

Everyone (5) Family (3)
5 out of 5
I did not like the limited accass to the office staff.

Posted by on Aug 10, 2021

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Comment from Hotel Management

Aug 11, 2021 by TGC Hospitality Management

Thank you for the outstanding rating! Although we have front desk hours, we have staff on-site 24/7. They can be reached at anytime by dialing 500 from your room phone or the phone near the front desk. Thank you again Jill Taylor Director of Marketing and Culture

5 out of 5
they were quick to respond to the needs of the patrons, which is very important to us.

Posted by , from Louisville on Dec 31, 2020

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Comment from Hotel Management

Jan 2, 2021 by TGC Hospitality Management

Lori, Thank you for the outstanding rating and kind comments about our team! We wish you safe travels. Kind regards, Jill Taylor Director of Marketing and Culture TGC Hospitality Management

1 out of 5
When I arrive at the property for check in there was no one at the Desk. I called and called the Front Desk using the House Phone and still no answer. Then I call the reservations department and they refused to help and or assist me. I waited for more than an hour before someone finally showed up to check me in. This place is not what it describe they have people living at this property who are on Welfare. They allow Pets to this property. My room was not clean. STAY AWAY!

Posted by , from California on Aug 22, 2020

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Comment from Hotel Management

Aug 22, 2020 by Michele E

Hello Max, I am very concerned about your review and would like to speak with you further to see how we missed an exceptional review from you instead. Let me first apologize for your perception of our hotel and our guest. Our hours during the week are 9am-8pm and Saturday 10-4 and Sunday 3-8. After hours I have my safety team ready to check in any guest that did not check in during those hours or for any needs after. We have a number of guest who are veterans who have service animals or guest who have fury family members and we welcome them. Please contact me at the hotel so we can discuss further. My team prides themselves in cleanliness and I apologize we dropped the ball this time in your room. Thank you for taking the time to let us know of your discontent. I hope you will give us another chance in the future.

3 out of 5
Didn't supply coffee pot or any other kitchen supplies. Like. Dishes or utensils. Other then that it was fine.

Posted by on May 8, 2019

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Comment from Hotel Management

May 17, 2019 by TGC Hospitality Management

Thank you for taking time to review our hotel. You are correct about our in-room kitchens, however, we have a dish pack available for sale at the front desk. We find that most people will bring their own especially for those who are here for extended period. This does not change our focus, we want to keep it simple: a welcoming environment, a friendly smile and a straightforward stay. We appreciate the feedback and if you are ever in need of a place to call home for an extended period, we hope you will choose us. Regards, Jill Taylor Director of Marketing and Culture TGC Hospitality Management

3 out of 5

Posted by on Oct 1, 2018

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Comment from Hotel Management

Nov 3, 2018 by TGC Hospitality Management

Thank you for taking time to review our hotel. Our focus has always been simple: A welcoming environment. A friendly smile. A straightforward stay. I would like to hear more about your stay. Please contact me via the hotel main line. Thank you for staying with us and we look forward to the opportunity to welcome you back. Safe travels, Jill Taylor Director of Marketing and Culture TGC Hospitality Management

5 out of 5
Check in was informative and helpful, super nice people. Room was clean, laundry was a real plus. Overall a great experience in a budget extended stay, though we were only there 1 night. The walls and ceiling are thin though, so bring earplugs to block out standard neighbor noises. The only problem we had was an AC unit that pushed pretty smelly air into the room. We turned it off and cracked the window open, it was fine. Reported it on the way out, I'm sure they have it fixed by now.

Posted by on Jul 20, 2018

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Comment from Hotel Management

Jul 25, 2018 by TGC Hospitality Management

Thank you for the outstanding rating! Patty and her team take great pride in providing an environment where our guests can feel comfortable and relaxed. Sounds like we did just that! Thank you for letting us know about the air conditioner, we have corrected the issue. We enjoyed having you stay with us and hope you will stay with us the next time business or pleasure brings you to the area. Safe travels, Jill Taylor Director of Marketing and Culture TGC Hospitality Management

1 out of 5

They cancel my rvsp!!!!!

Worst experience that anyone can go though!!!!terrible...trying to be nice but this was very bad.............

Posted by , from chicago on May 9, 2016

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About the WoodSpring Suites Louisville Jeffersontown

Location 1201 Kentucky Mills Drive, Louisville, KY 40299

Property Features

WoodSpring Suites Louisville Jeffersontown offers its guests laundry facilities, express check-out, and an elevator. Public spaces have free WiFi. Free self parking is available. This Louisville hotel is smoke free.

  • 1 building
  • 121 guestrooms or units
  • 4 levels
  • Built in 2015
  • Self-service laundry
  • Express check-out
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

WoodSpring Suites Louisville Jeffersontown offers 121 accommodations with blackout drapes/curtains. Premium digital television is provided. Kitchens offer full-sized refrigerators/freezers, stovetops, and microwaves. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided on a limited basis.

  • In-room kitchen
  • Television
  • Digital channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Housekeeping (limited)
  • Telephone
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 9:00 AM - 8:00 PM
  • Saturday - Saturday: 10:00 AM - 4:00 PM
Guests can access their accommodation through a private entrance.

This property's front desk is open during the following times:

  • Monday - Friday: 9:00 AM - 8:00 PM
  • Saturday - Saturday: 10:00 AM - 4:00 PM
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50 per pet, per week, plus a deposit of USD 50 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include window guards

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Pets allowed in specific rooms only
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Private entrance
  • Carbon monoxide detector
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 50 per pet, per week
  • Service animals are exempt from fees
  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Value Place Louisville KY Jeffersontown Hotel
  • Value Place Jeffersontown Hotel
  • Value Place Louisville KY Jeffersontown
  • Value Place Jeffersontown
  • WoodSpring Suites Louisville Jeffersontown Hotel
  • WoodSpring Suites Louisville Jeffersontown Louisville
  • WoodSpring Suites Louisville Jeffersontown Hotel Louisville

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.