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Omni Louisville Hotel

4.5-star property
400 S. 2nd Street, Louisville, KY 1-855-201-7819

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3.9 out of 5
Good!
See all 19 Travelocity Reviews

"Design and layout of the place... location was great for walking around downtown " More

By a verified traveler on Sat 15 Feb 2020

Points Of Interest

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Hotel Description

4.5-star luxury hotel near Fourth Street Live!

Heart of Louisville

At this West Main Historic District hotel, you'll be well placed to visit Fourth Street Live! and Kentucky International Convention Center, both within a 5-minute walk. KFC Yum Center and Louisville Palace are also within half a mile (1 km).

Poolside dining

A full-service spa, 3 restaurants, and a fitness center are all featured at this smoke-free hotel. Traveling on business? Take advantage of the business center, express check-in, and valet parking. Enjoy the seasonal outdoor pool and visit the 6 bars/lounges and poolside bar for drinks.

WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 612 guestrooms also offer WiFi and TVs with cable channels. Other amenities include minibars, room service, and hair dryers.

Deluxe Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Corner (Stately King Corner Suite)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Corner (Stately Suite)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Omni Louisville Hotel ratings based on 19 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Omni Louisville Hotel

Everyone (10) Couples (4) Family (3)
5 out of 5
Design and layout of the place... location was great for walking around downtown

Posted by , from Louisville Ky on Feb 15, 2020

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Comment from Hotel Management

Feb 18, 2020 by Michelle Young

Thank you for your feedback, Keith. We are happy to hear that your visit to Louisville was an exceptional experience and we hope to see you again soon.

5 out of 5

Posted by on Feb 2, 2020

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Comment from Hotel Management

Feb 3, 2020 by Michelle Young

Thank you for staying with the Omni Louisville. We appreciate your feedback and we hope to see you again soon.

1 out of 5
Did not have the hotel properly staffed. Wait time was awful! And service wait time was an hour wait!! First time here and not happy with experience

Posted by on Nov 3, 2019

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Comment from Hotel Management

Nov 5, 2019 by Michelle Young

Thank you for your feedback, we are sorry to hear that your stay was less than exceptional. We'll work hard to fix the issue you experienced so that we may provide a better guest experience.

3 out of 5
It was just okay. I was expecting and anticipating more from a four and half star hotel and resort. The fan vent in the restroom was full of dust and shower area was not as clean as I expected. The bed sheet had a small rip in it that was not changed during our stay. I was expecting the pool area to be enclosed for the various changes in temperatures in Louisville, Kentucky

Posted by on Oct 21, 2019

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Comment from Hotel Management

Oct 23, 2019 by Michelle Young

Thank you for your feedback, we will be sure to follow up with the replacing the vent in the guest room you stayed in. Unfortunately, our rooftop pool is not enclosed, however, it is heated year round for our guests use. I do apologize if this caused any inconvenience for you.

5 out of 5
Loved the atmosphere and the quality of the rooms. Staff was excellent

Posted by on Oct 12, 2019

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Comment from Hotel Management

Oct 17, 2019 by Michelle Young

Thank you for staying with the Omni Louisville. We are happy to hear that our staff could make your stay a memorable experience.

5 out of 5

Posted by on Sep 27, 2019

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Comment from Hotel Management

Oct 8, 2019 by Michelle Young

Thank you for your feedback and we look forward to seeing you again soon.

5 out of 5

Posted by on Sep 17, 2019

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Comment from Hotel Management

Oct 8, 2019 by Michelle Young

Thank you for your feedback, we are happy we could make your stay a memorable experience.

5 out of 5

Posted by on Jul 7, 2019

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Comment from Hotel Management

Jul 8, 2019 by Carly

Thank you for the kind review, we hope you'll return for a future visit!

3 out of 5

Posted by on May 17, 2019

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2 out of 5
Trouble with my reservation. I booked three rooms. They could only find two. Then I was charged twice.

Posted by on Apr 29, 2019

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About the Omni Louisville Hotel

Location 400 S. 2nd Street, Louisville, KY 40202

Renovations + Closures

This property is closed from 29 March 2020 to 6 August 2020 (dates subject to change).

Property Features

Omni Louisville Hotel offers its guests a full-service spa, a fitness center, and a seasonal outdoor pool. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 6 bars/lounges and a poolside bar. WiFi is available in public spaces for a fee. There's an onsite business center. Event space at this hotel measures 70000 square feet (6503 square meters) and includes conference space. A library, barbecue grills, and concierge services are also featured at the luxury Omni Louisville Hotel. For a fee, parking is available. This 4.5-star Louisville hotel is smoke free.

  • 612 guestrooms or units
  • 3 dining venues
  • 6 bars or lounges
  • 70000 sq ft of conference space
  • 6503 sq m of conference space
  • Bar by the pool
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Library
  • BBQ grill(s)
  • Beauty salon
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Valet parking (surcharge)

Transport

  • Parking: Valet parking available for a surcharge

Room Amenities

Omni Louisville Hotel offers 612 air-conditioned accommodations with minibars and laptop-compatible safes. Televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Louisville hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 1:00 PM.

NEIGHBORHOOD SERVICES - This restaurant serves breakfast, lunch, and dinner.

BOB'S STEAK & CHOP HOUSE - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open select days.

PIN + PROOF - Onsite cocktail bar. Open select days.

THE WATER COMPANY - This rooftop bar is located by the pool. Open select days.

THE LIBRARY - Onsite lobby lounge. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, MOKARA SPA. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Minimum age to access spa is 16
  • Sports massage
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 125.00 per accommodation, per stay
  • Only dogs and cats are allowed
  • Weight limit: 25 lbs
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5.00 and USD 30.00 per person (approximately)
  • Fee for in-room wireless Internet: USD 9.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per night (rates may vary)
  • Valet parking fee: USD 37.00 per day
  • Pet fee: USD 125.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 60 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Omni Louisville
  • Omni Louisville Hotel Hotel
  • Omni Louisville Hotel Louisville
  • Omni Louisville Hotel Hotel Louisville

You should know

  • Pool access available from 6:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.