4.4 out of 5

"We frequently stay at Embassy Suites hotels because we have three boys and it gives us some extra space. This was BY FAR THE NICEST Embassy Suites ho ... " More

By a verified traveler on Sun 08 Apr 2018

Enter dates to see availability

Hotel Description

3.5-star hotel near KFC Yum Center

Heart of Louisville

At this West Main Historic District hotel, you'll be well placed to visit Fourth Street Live! and Kentucky International Convention Center, both within a 5-minute walk. KFC Yum Center and Louisville Palace are also within half a mile (1 km).

Renovated in 2015

This hotel features an indoor pool, a 24-hour fitness center, and a restaurant. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Relax with a drink at the bar/lounge and enjoy the free full breakfast each morning.

Sofa beds, WiFi

Featuring conveniences like sofa beds and sitting areas, the 304 guestrooms also offer WiFi and flat-screen TVs with cable channels. Other amenities include refrigerators, microwaves, and room service.

Suite, 1 King Bed, Accessible, Non Smoking (Hearing Impaired)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$135 per night

Premium Suite, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Premium Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 6 Max

Deluxe Suite, 2 Queen Beds, Non Smoking (Pure Allergy Free)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Embassy Suites Louisville Downtown ratings based on 21 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Embassy Suites Louisville Downtown

Everyone (19) Business (1) Couples (1)
5 out of 5
Great Hotel but horrible experience using travelocity. Hotel did not have room or confirmation from travelocity. We had to book a room direct once we got there and I spend 30+ minutes on the phone trying to figure out what went wrong. Again...Great hotel and staff! We appreciate them working with us.

Posted by on Jan 28, 2019

Was this review helpful to you?
Comment from Hotel Management

Jan 30, 2019 by Dan

Thank you for staying with us. Glad you enjoyed your stay.

5 out of 5

Posted by on Jan 27, 2019

Was this review helpful to you?
Comment from Hotel Management

Jan 29, 2019 by Dan

Thank you.

3 out of 5
It was an o.k. experience but the bed was hard and the valet was a mess. One of the valet drivers were rude to my fiance. It was a good location and I really like the happy hour option. The breakfast was o.k. I do not recommend the scrambled eggs. The pool advertises as heated it most definetely is not heated. The game room was a joke. The kids were pretty upset that it would not actually allow them to play an actual game just demos. We paid for a suite but our room had only one tiny closet, no coat rack or dresser space. It was definetely not worth the 400 bucks we paid to stay one night. The front desk staff were very nice and I did like the attached drugstore. Overall I would say our stay was just o.k. Not worth the money though.

Posted by on Dec 9, 2018

Was this review helpful to you?
Comment from Hotel Management

Dec 11, 2018 by Dan

Thank you for your review on your stay as we read all of these to learn more about our guests’ stay. We do apologize that the issues you experienced were not resolved during your stay. I can assure you that is not typical as we try our best to accommodate all guests and resolve all issues accordingly. While we are disappointed to read your review, we appreciate your feedback. I ask that when your travel plans bring you back to Louisville, that you consider giving us the opportunity to serve you. We realize that every guest has a choice when traveling and we thank you for making Embassy Suites Louisville Downtown your choice. We look forward to the opportunity to serve your future travel needs. Best regards

5 out of 5
We frequently stay at Embassy Suites hotels because we have three boys and it gives us some extra space. This was BY FAR THE NICEST Embassy Suites hotel we have stayed at. The standard room was like a Presidential Suite. It had high ceilings, marble floors, large mini bar, large desk, extra large sitting area, dressing table and very large bathroom. The breakfast/cocktail reception room was large and well appointed. The quality and variety of the food rivaled any restaurant we could have pad to eat at. It included made to order omelets and oatmeal bar, in addition to the standard hot breakfast that you see at hotel breakfasts. They had a freestyle machine for sodas that the kids loved. Each morning at breakfast the staff greeted us good morning, asked if we needed anything that wasn't already accessible. My son asked for a milk alternative and Josephine brought us chocolate soy milk, He was thrilled. We chatted with Josephine about what there was to do around the area and we followed here suggestions and had a great day. We stayed for 3 nights and Josephine greeted us each morning at breakfast, she told the kids about the FREE game room and offered to get us a late check out. She was truly delightful and made our already great stay seem even more personal. My husband said we should come back to Louisville just to stay at this hotel!

Posted by on Apr 8, 2018

Was this review helpful to you?
Comment from Hotel Management

Apr 9, 2018 by Dan

Thank you. Very glad to hear about your stay with us.

2 out of 5

All kinds of problems with our stay

We went to check in after driving 4 hrs with 3 kids at 730pm kids hungry ready to get checked in to get something to eat. Well room is not ready they said it would be a least 30 minutes . We could wait in lobby or maybe give us a room with a king bed till our room was ready we did not want to be changing rooms with kids . Then as checking in they said we have a smaller room for us . Went up to room maid was still cleaning it we had to wait in the hall with a 2 yr 6 yr 7 yr and 3 adults for 25 minutes. No crib no sheets in the room for pull out bed .I think thee should have been some compensation. When we checked out lots of people in check out line.

Posted by , from Birmingham on Apr 1, 2018

Was this review helpful to you?
Comment from Hotel Management

Apr 4, 2018 by Dan

Thank you for your review on your stay as we read all of these to learn more about our guests’ stay. We do apologize that the issues you experienced were not resolved during your stay. I can assure you that is not typical as we try our best to accommodate all guests and resolve all issues accordingly. While we are disappointed to read your review, we appreciate your feedback. I ask that when your travel plans bring you back to Louisville, that you consider giving us the opportunity to serve you.

4 out of 5

Upgraded room for suite not being ready

Arrive at 3:15 for check-in. After waiting about 10 minutes to be helped we were told our room was ready but not clean yet so they upgraded us to a two room suite(the hypo-allergenic suite). Once we were in our room they brought complimentary snacks to the room for our trouble. They room was very nice and clean. The only thing I would mention is that it was a bit of a maze to actually find our room and also the light around the mirror in the bathroom wasn’t working. Not majorly important but for two girls getting ready for the Luke Bryan concert it was a tad problematic. Overall it’s a very nice hotel and in a great location!

Posted by on Feb 20, 2018

Was this review helpful to you?
Comment from Hotel Management

Feb 28, 2018 by Dan

Thank you for your review. As your assigned room was not ready, I am glad you enjoyed the upgraded room. We hope you stay with us the next time you are in town for another concert.

5 out of 5
Hotel was very clean and staff were extremely friendly. Fun Happy hour and exceptional breakfast!

Posted by on Nov 13, 2017

Was this review helpful to you?
5 out of 5

Close to Forecastle

Pros: Everything
We came in town for the forecastle festival and this hotel was awesome. $5 uber ride to the festival and walking distance from Fourth Street Live. Beautiful Suite rooms and the breakfast and cocktail hour is awesome! Highly recommend.

Posted by , from Indianapolis, IN on Jul 19, 2017

Was this review helpful to you?
2 out of 5

Won't do it again

I looked at all of the reviews and decided to pay more to stay here. The cleanliness was rated a 4.9 out of 5. Well they cleaning staff must have changed..... The first room we went in, there was small black hairs all over the comforter and sheets. I told the receptionist and she got us another room. The next room I didn't see any hair on the beds but the table had sticky stuff on it and you could tell it haven't been cleaned in a while. There was also a stain on the carpet and the worst part was the tiled floor. There was hair and dirt all over it. It was 1:00 in the morning and the kids were exhausted so we just laid down and went to sleep. It took a while because the air unit was in the bedroom and it was loud. The only thing I liked about the stay was the breakfast the next morning. The kitchen staff was very pleasant as well. I expected more for the amount that was paid. Next time we will stay somewhere else

Posted by on Apr 1, 2017

Was this review helpful to you?
5 out of 5

Downtown

Pros: Old historical building that is very well kept
Cons: Water pressure
Location: Water very close. 4th St right there. Could walk to a lot of different attractions. Muhammad Ali center in walking distance. Lots of food choices
Beautiful hotel, very comfortable bed, water pressure in shower could have been better. Location was great 4th Street right there. Walking distance of the water and many attractions.

Posted by , from Springfield, oh on Mar 26, 2017

Was this review helpful to you?

About the Embassy Suites Louisville Downtown

Location 501 South Fourth Street, Louisville, KY 40202

Property Features

Embassy Suites Louisville Downtown offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free manager's reception. WiFi is free in public spaces. A 24-hour business center and a meeting room are available. Tour/ticket assistance, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Embassy Suites Louisville Downtown. For a fee, parking is available. A complete renovation of Embassy Suites Louisville Downtown was completed in 2015. Smoking is allowed in designated areas at this 3.5-star Louisville hotel.

  • 304 guestrooms or units
  • 7 levels
  • Built in 2013
  • Full breakfast (free)
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Tour and ticket information
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Indoor pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Louisville, KY (SDF-Louisville Intl.) (10.5 km / 6.5 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Embassy Suites Louisville Downtown offers 304 air-conditioned accommodations with laptop-compatible safes and safes. Accommodations offer separate sitting areas and include sofa beds. Flat-screen televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include complimentary newspapers and phones. Housekeeping is provided daily.

  • Sitting area
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free full breakfast daily. The hotel hosts a free manager's reception on select days.

Embassy Suites Louisville Downtown has a restaurant serving dinner only.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:00 PM

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 (rates may vary)
  • Valet parking fee: USD 27 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Louisville Downtown Hotel
  • Embassy Suites Louisville Downtown

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.