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Hyatt Regency Louisville

4-star property
320 West Jefferson Street, Louisville, KY 1-855-201-7819
4.2 out of 5
Very good!
See all 32 travelocity Reviews

"Location was great, the room itself needed the carpet cleaned terribly. I informed the desk upon check-in and that was the last of that. " More

By a verified traveler on Mon 11 Jul 2022

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Hotel Description

4-star hotel near KFC Yum Center

City center retreat

With a stay at this Downtown Louisville hotel, you'll be within half a mile (1 km) of KFC Yum Center and 3 miles (5 km) of University of Louisville. Kentucky International Convention Center and Fourth Street Live! are also within half a mile (1 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. There's a gym on site, and laundry facilities and concierge services are also offered.

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max
$141* Per night/room Sep 4 - Sep 5

Room, 2 Queen Beds, City View

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible (with Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite (VIP)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Hyatt Regency Louisville ratings based on 32 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Regency Louisville

Everyone (13) Couples (6) Family (10)
3 out of 5
Location was great, the room itself needed the carpet cleaned terribly. I informed the desk upon check-in and that was the last of that.

Posted by on Jul 11, 2022

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Comment from Hotel Management

Jul 19, 2022 by Customer Service

Thank you for your review, Leatha. We appreciate you taking the time to share your feedback with us. While we're glad you enjoyed our central location, we regret that our carpets did not meet your expectations. We'll address your concerns with our housekeeping staff so that we can improve for the future. We hope you'll give us the chance to share a more positive visit with you soon.

1 out of 5
Lack of communication was horrible...the front desk only does part of their job..the part of checking you in taking your hold deposit and giving your room key..that's all...they don't explain the parking that was included..the dont explain their housekeeping guidelines..pool hours..restaurant hours..its all a guessing game...we continued to have to go to the front desk for our fresh towels because they are unable to communicate with housekeeping..they do however know how to apologize..who cares about the apology when the trash in your room continues to pile up together with the used towels..thank god I know how to make my own bed, I felt like I'd checked into a Airbnb..i was on self service...

Posted by on May 23, 2022

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Comment from Hotel Management

Jun 14, 2022 by Customer Service

We are always disheartened to receive a negative review, Roberto. We strive to give our guests the best service, and hearing that you experience problems with your stay means that we were unsuccessful in our goal. Please know that this is not something we take lightly, and we will ensure that proper procedures are set to make sure it doesn't happen again. Thank you for leaving your feedback.

3 out of 5
The building is in a great part of downtown Louisville with easy access to restaurants. The room cleanliness was sub par. The room was not vacuumed and there was hair in the bathroom and on a pillow upon check-in.

Posted by on Apr 17, 2022

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Comment from Hotel Management

Apr 19, 2022 by Customer Service

It is heartwarming to hear that our hospitality left you with a great impression of us, James! We're pleased to know you loved your clean accommodations and prime location. On behalf of our entire team, we thank you for your business and for leaving this detailed review! ​​​​​​​Come see us again when you're back in the area!

4 out of 5
Really liked the minimalist decor. Still very comfy but clean and modern. Especially like the floating table and loveseat instead of the office desk and chair. Would have liked to have had an extra blanket for sleeping but I wasn’t able to get the guest services to answer phone.

Posted by on Mar 13, 2022

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Comment from Hotel Management

Mar 14, 2022 by Customer Service

Thank you for the wonderful feedback, Yvette. We are thrilled that our great decorations and overall ambiance exceeded your expectations. We will be sure to address your concerns regarding our bedding and customer service with the appropriate members of our team. We look forward to hosting a better experience for you in the near future.

5 out of 5

Posted by , from FLORISSANT on Dec 20, 2021

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5 out of 5

Posted by , from Pompano Beach on Dec 13, 2021

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2 out of 5
I reserved a king room with a shower with rain shower head. I was put in a room with a tub shower combo. Aggrevating to say the least. I should have gotten the room i reserved. I paid over $150 for that.

Posted by on Dec 13, 2021

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Comment from Hotel Management

Dec 22, 2021 by Customer Service

On behalf of our reservations department, we are sorry you didn't have the greatest time at our property. We have forwarded your information about your room placement to them in order to analyze the situation further. Please know that this is not the normal experience our guests have when staying with us, and we hope we can invite you back for a better time in the future.

4 out of 5

Posted by on Dec 7, 2021

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4 out of 5
Mostly great stay. The property and room was very clean. The staff was great. The only negative was the breakfast. They offer a buffet for $16 a person. It was terrible. Potatoes were dry, pancakes were dry and crispy, meets were dry. Seems like everything had been sitting out for a long time. Head out for breakfast for a more affordable and palatable option.

Posted by , from MUSKEGON on Nov 2, 2021

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Comment from Hotel Management

Nov 3, 2021 by Customer Service

MATTHEW, We're delighted to know you were pleased with your stay at Hyatt Regency Louisville! We're so glad that you trusted in us to keep you satisfied and comfortable throughout your time with us. We're glad you liked our clean accommodations and friendly staff! We apologize for any issues regarding our breakfast selection. We will make sure to address this with the appropriate members of our team moving forward. If there's anything else we can do to make your next stay even better, don't hesitate to let us know, Matthew! We hope to see you again soon!

5 out of 5
Nice open lobby

Posted by , from FREMONT on Oct 10, 2021

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Comment from Hotel Management

Oct 12, 2021 by Customer Service

Thank you for the feedback, Bonnie. We are glad to hear that you had such a great time staying with us and especially liked our beautiful open lobby. We look forward to hosting you again for another wonderful experience next time you're in Louisville.

About the Hyatt Regency Louisville

Location 320 West Jefferson Street, Louisville, KY 40202

Property Features

Hyatt Regency Louisville offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite business center. Event space at this hotel measures 20600 square feet (1914 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hyatt Regency Louisville. For a fee, parking is available. Smoking is allowed in designated areas at this 4-star Louisville hotel.

  • 1 building
  • 393 guestrooms or units
  • 18 levels
  • 20600 sq ft of conference space
  • 1914 sq m of conference space
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hyatt Regency Louisville offers 393 accommodations with coffee/tea makers and designer toiletries. Beds feature premium bedding. 65-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include complimentary toiletries and hair dryers. This Louisville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Renovation of all guestrooms was completed in July 2016.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7 AM to 11:00 AM.

Sway - This restaurant serves breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 20 per person (approximately)
  • Self parking fee: USD 20 per night
  • Valet parking fee: USD 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Louisville
  • Hyatt Regency Hotel Louisville
  • Hyatt Regency Louisville
  • Louisville Hyatt
  • Louisville Hyatt Regency
  • Hyatt Louisville Ky
  • Hyatt Regency Louisville Hotel Louisville
  • Hyatt Regency Louisville Hotel
  • Hyatt Regency Louisville Hotel
  • Hyatt Regency Louisville Louisville
  • Hyatt Regency Louisville Hotel Louisville

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.