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Hyatt Regency Louisville

4-star property
320 West Jefferson Street, Louisville, KY 1-855-201-7819
4.1 out of 5
Very good!
See all 33 travelocity Reviews

"We were very pleased with our stay. The location was excellent, located downtown close to everything. Rooms were so nice, comfortable pillows, beds an ... " More

By a verified traveler on Mon 02 Oct 2023

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Hotel Description

4-star hotel near KFC Yum Center, connected to the convention center

City center retreat

A stay at this Downtown Louisville hotel places you steps from Kentucky International Convention Center and within a 5-minute walk of Fourth Street Live!. KFC Yum Center and Actors Theatre of Louisville are also within half a mile (1 km).

Dining, fitness center

This hotel features a restaurant, an indoor pool, and a bar/lounge. Enjoy the gym and perks like free WiFi. Valet parking, a business center, and a coffee shop are also offered.

Room, 2 Queen Beds (with ADA Tub)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$163* Per night/room Oct 9 - Oct 10

Room, 2 Queen Beds, City View

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 5 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Suite (VIP)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Hyatt Regency Louisville ratings based on 33 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hyatt Regency Louisville

Everyone (15) Couples (6) Family (11)
5 out of 5
We were very pleased with our stay. The location was excellent, located downtown close to everything. Rooms were so nice, comfortable pillows, beds and squeaky clean. Hotel staff was great too. Would book this hotel again!!!

Posted by on Oct 2, 2023

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5 out of 5
My stay at the Hyatt Regency Hotel in Louisville, KY, was exceptional. From the welcoming atmosphere to the attentive service and fantastic amenities, it exceeded my expectations in every way. I would highly recommend this hotel to anyone looking for a comfortable and memorable stay in Louisville.

Posted by on Jul 19, 2023

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Comment from Hotel Management

Jul 21, 2023 by Customer Service

Michael,Thank you so much for sharing your glowing review about your recent stay with us. The highest compliment we can receive is when our guests use words like 'exceptional' to describe their time at the Hyatt Regency Louisville. It truly warms our hearts to know that we exceeded your expectations in every way.Your kind words about our welcoming atmosphere are greatly appreciated. We believe that imparting an inviting and friendly environment is essential to making each guest feel at home, allowing them to fully experience all that our hotel has to offer. We're thrilled that you encountered this from the moment you arrived.Moreover, we're delighted that you noticed our attentive service. Our staff works tirelessly to go above and beyond for our valued guests. Your recognition of their efforts reaffirms our hard work and dedication to world-class customer service.We also appreciate your acknowledgement of our fantastic amenities. We strive to provide top-notch facilities to all our guests in order to enhance their stay and offer further comfort and convenience.The fact that you would consider recommending the Hyatt Regency Louisville to others looking for a memorable stay in Louisville is sincerely gratifying. We would be more than happy to provide them with the same level of service and hospitality that made your stay a memorable one.Once again, thank you very much for your wonderful review and we look forward to the opportunity to welcome you back in the near future. Unforgettable guest experiences are always our aim and it’s feedback like yours that assists us in achieving our goal.

4 out of 5
This hotel is older but nice. Easy self parking options and check-in. The elevators were fast, the fitness center was nice. The restaurant for breakfast (Buffett) was great. The staff is helpful. The only thing I didn’t like about this hotel is the open hallways to get to your room because the noise was very loud! There was some child competition (dance or cheer) the next day at the Convention Center across the street from the hotel and there might have been practicing or general fun and excitement in the lobby but it carried up to our room on the 5th floor, kind of annoying.

Posted by on Apr 8, 2023

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Comment from Hotel Management

Apr 11, 2023 by Customer Service

We appreciate you taking the time to share your feedback, April!While we're delighted you had a pleasant stay with us and that you enjoyed our ample parking, efficient elevator service, great amenities, delicious breakfast and friendly staff, we're disappointed we could have done more for you. Your feedback regarding the condition of our property and soundproofing is helpful and will be addressed by our management team moving forward.We look forward to hosting you again soon for a more positive experience!

5 out of 5
The young lady who checked us in was AMAZING! I watched her check in numerous guest with the same I love my job smile and did not miss a beat! The elevators and halls were dirty. Thought by morning maybe they would be better but they weren’t.

Posted by on Apr 2, 2023

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Comment from Hotel Management

Apr 3, 2023 by Customer Service

Thank you for the great rating and review, Lori!We're so glad to hear you had a nice stay with us at Hyatt Regency Louisville. While we're disappointed to hear about the elevators and halls, we're so delighted that you had a great experience at check-in. Our team strives to provide immaculate service, so this is awesome to hear.We'd love to share an even more positive stay with you next time, Lori.

5 out of 5

Posted by on Dec 19, 2022

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4 out of 5

Posted by , from elyria on Aug 14, 2022

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5 out of 5

Posted by , from Hoopeston on Jul 28, 2022

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3 out of 5
Location was great, the room itself needed the carpet cleaned terribly. I informed the desk upon check-in and that was the last of that.

Posted by on Jul 11, 2022

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Comment from Hotel Management

Jul 19, 2022 by Customer Service

Thank you for your review, Leatha. We appreciate you taking the time to share your feedback with us. While we're glad you enjoyed our central location, we regret that our carpets did not meet your expectations. We'll address your concerns with our housekeeping staff so that we can improve for the future. We hope you'll give us the chance to share a more positive visit with you soon.

1 out of 5
Lack of communication was horrible...the front desk only does part of their job..the part of checking you in taking your hold deposit and giving your room key..that's all...they don't explain the parking that was included..the dont explain their housekeeping guidelines..pool hours..restaurant hours..its all a guessing game...we continued to have to go to the front desk for our fresh towels because they are unable to communicate with housekeeping..they do however know how to apologize..who cares about the apology when the trash in your room continues to pile up together with the used towels..thank god I know how to make my own bed, I felt like I'd checked into a Airbnb..i was on self service...

Posted by on May 23, 2022

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Comment from Hotel Management

Jun 14, 2022 by Customer Service

We are always disheartened to receive a negative review, Roberto. We strive to give our guests the best service, and hearing that you experience problems with your stay means that we were unsuccessful in our goal. Please know that this is not something we take lightly, and we will ensure that proper procedures are set to make sure it doesn't happen again. Thank you for leaving your feedback.

3 out of 5
The building is in a great part of downtown Louisville with easy access to restaurants. The room cleanliness was sub par. The room was not vacuumed and there was hair in the bathroom and on a pillow upon check-in.

Posted by on Apr 17, 2022

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Comment from Hotel Management

Apr 19, 2022 by Customer Service

It is heartwarming to hear that our hospitality left you with a great impression of us, James! We're pleased to know you loved your clean accommodations and prime location. On behalf of our entire team, we thank you for your business and for leaving this detailed review! ​​​​​​​Come see us again when you're back in the area!

About the Hyatt Regency Louisville

Location 320 West Jefferson Street, Louisville, KY 40202

Property Features

Hyatt Regency Louisville offers its guests an indoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A business center and meeting rooms are available. Event space at this hotel measures 20600 square feet (1914 square meters) and includes conference space. Tour/ticket assistance, a vending machine, and multilingual staff are also featured at Hyatt Regency Louisville. For a fee, parking is available. Smoking is allowed in designated areas at this 4-star Louisville hotel.

  • 1 building
  • 393 guestrooms or units
  • 18 levels
  • Meeting rooms
  • 20600 sq ft of conference space
  • 1914 sq m of conference space
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hyatt Regency Louisville offers 393 accommodations with iPod docking stations and coffee/tea makers. Beds feature premium bedding. 65-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

  • IPod dock
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7 AM to 11:00 AM.

Sway - This restaurant serves breakfast, lunch, and dinner.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

  • Staff temperature checks are not conducted regularly
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are not in place
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 20 per person
  • Self parking fee: USD 24 per night
  • Valet parking fee: USD 34 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Louisville
  • Hyatt Regency Hotel Louisville
  • Hyatt Regency Louisville
  • Louisville Hyatt
  • Louisville Hyatt Regency
  • Hyatt Louisville Ky
  • Hyatt Regency Louisville Hotel Louisville
  • Hyatt Regency Louisville Hotel
  • Hyatt Regency Louisville Hotel
  • Hyatt Regency Louisville Louisville
  • Hyatt Regency Louisville Hotel Louisville

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.