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21c Museum Hotel Lexington

4-star property
167 West Main Street, Lexington, KY 1-855-201-7819
3.2 out of 5
See all 9 travelocity Reviews

"The art was beautiful. " More

By a verified traveler on Tue 21 Sep 2021

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Hotel Description

4-star eco-friendly hotel near University of Kentucky

Heart of Lexington

Within a 10-minute walk of this Downtown Lexington hotel, you'll find University of Kentucky and Rupp Arena. Also, Lexington Convention Center is within half a mile (1 km) and University of Kentucky Albert B. Chandler Hospital is within 2 miles (3 km).

Business services

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Dry cleaning, luggage storage, and laundry facilities are also on offer.

Free Internet, iPod docks

The 88 guestrooms offer free WiFi and free wired Internet, flat-screen TVs with cable channels, and thoughtful touches like espresso makers and bathrobes. IPod docks, minibars, and room service are also available.

Room, 1 Queen Bed (City)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$160* Per night/room Dec 14 - Dec 15

Deluxe Double Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

21c Museum Hotel Lexington ratings based on 9 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for 21c Museum Hotel Lexington

Everyone (5) Couples (3) Family (1)
1 out of 5
When we arrived at 11:30pm (after football game) to check in to 21C, the desk clerk said there was no record of our reservation. I went back to car to get my email confirmation from Travelocity, which luckily I brought. He still could find no record of it. There were no room left like I reserved, so he put me in a room that was priced over $200 higher. I asked him to charge me the confirmed rate, but he said management would need to handle that when I checked out the next morning. I discussed with clerk the next day when we left and he said manager was looking into it. I still don't know what amount will be hitting my credit card. If it is higher than my confirmed rate, I will be requesting a chargeback from my bank. Thanks! Steve Hamilton

Posted by , from Indianapolis on Oct 4, 2021

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Comment from Hotel Management

Oct 9, 2021 by Gave Isaac

Hi Steve, thanks for sharing with us. We’re sorry for the delay in resolving; Sarah reached out yesterday with updates to your folio. If you still need assistance please let us know. Thanks!

4 out of 5
The art was beautiful.

Posted by on Sep 21, 2021

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Comment from Hotel Management

Sep 27, 2021 by Gabe Isaac

Thank Elizabeth! Be sure to check out our eight other locations next time you find yourself in a 21c city!

1 out of 5
HORRIBLE SERVICE! No housekeeping in a three-night stay. Ice service was spotty at best. Reservations required for breakfast?! (We did not eat there again.) Lack of response by management about our complaints. At $300 per night, we expected more than sub-Holiday Inn service.

Posted by on Jun 21, 2021

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Comment from Hotel Management

Jun 22, 2021 by Sarah

Thank you for your feed back. We are sorry that your stay was not to your expectations. We are currently working on getting back to our standard staffing and service model. We hope that you could give us another opportunity to see us at our norm in the future. Please do not hesitate to reach out to discuss further. Best, Sarah and Lex Team

1 out of 5
At $300 per night we expected superior service. NOT! No housekeeping. Sporadic ice delivery. Reservations required for breakfast?! Management was made aware of our problems, and it's been almost a week to get a response. The service at 21C is worse than a stay at a Holiday Inn.

Posted by on Jun 21, 2021

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Comment from Hotel Management

Jun 22, 2021 by Sarah

Thank you for your feed back. We are sorry that your stay was not up to your expectations. We are getting back to our regular staffing and service models soon. We hope that when we are back to our norm you could give us another chance to impress you. Do not hesitate to reach out to discuss further. Best, Sarah and Lex Team

4 out of 5

Posted by on Feb 17, 2021

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Comment from Hotel Management

Mar 1, 2021 by Abbey Tillman, Rooms Director

Thank you for the four stars!

5 out of 5

Posted by on Feb 15, 2020

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Comment from Hotel Management

Feb 17, 2020 by Abbey Tillman, Rooms Director

Thank you for the five stars!

5 out of 5
Beautiful and interesting property with an art museum in the space. The bed next to the window was drafty, and the fan on the heating and air conditioning unit was very loud when it started and ran.

Posted by on Nov 28, 2018

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Comment from Hotel Management

Dec 10, 2018 by Abbey Tillman

Hello! Thank you so much for taking the time to provide us with your feedback! We would love to have the opportunity to impress you on a future stay! Best Regards, Abbey Tillman Rooms Director

3 out of 5
Great location! Friendly and courteous staff. Upon arrival room not ready. Day 1 Gone all day sightseeing returned at3:30 and room not cleaned. U shaped room - weird,very small room Very nice bathroom and shower

Posted by , from St Louis, Mo on Jun 10, 2017

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Comment from Hotel Management

Jun 12, 2017 by Andrew C

Hi Bob, Thank you for taking the time to share your feedback. We look forward to inviting you back soon.

5 out of 5

Downtown Hotel

Rooms are nicely appointed but slightly small. Very nice and large bathroom. Excellent hotel and valet service. Nice restaurant and bar. Art was interesting.

Posted by , from Illinois on Mar 12, 2017

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Comment from Hotel Management

Mar 20, 2017 by Andrew C

Hi Matt, Thank you for taking the time to share your comments. We appreciate your business and look forward to welcoming you back soon. Best,

About the 21c Museum Hotel Lexington

Location 167 West Main Street, Lexington, KY 40507

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center. WiFi and wired Internet are free in public spaces. A 24-hour fitness center, tour/ticket assistance, and gift shops/newsstands are also featured at the eco-friendly 21c Museum Hotel Lexington. Parking is available for a fee. This 4-star Lexington hotel is smoke free.

  • 88 guestrooms or units
  • 15 levels
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Valet parking (surcharge)

Transport

  • Parking: Valet parking available for a surcharge

Room Amenities

21c Museum Hotel Lexington offers 88 air-conditioned accommodations with iPod docking stations and minibars. Beds feature premium bedding. 43-inch flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and complimentary toiletries. This Lexington hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.

  • Minibar
  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Espresso maker
  • Luxury bedding
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Lockbox - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, and Discover; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Pets allowed (no fees)
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 30 per night (in/out privileges)
  • Rollaway bed fee: USD 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • 21c Museum Hotel Lexington
  • 21c Museum Lexington MGallery
  • Hotel 21c Museum Hotel Lexington - MGallery Lexington
  • Lexington 21c Museum Hotel Lexington - MGallery Hotel
  • Hotel 21c Museum Hotel Lexington - MGallery
  • 21c Museum Hotel Lexington MGallery
  • 21c Museum Hotel Lexington - MGallery Lexington
  • 21c Museum Hotel MGallery
  • 21c Museum MGallery
  • 21c Museum Hotel Lexington
  • 21c Museum Lexington Lexington
  • 21c Museum Hotel Lexington Hotel
  • 21c Museum Hotel Lexington MGallery
  • 21c Museum Hotel Lexington Lexington
  • 21c Museum Hotel Lexington Hotel Lexington

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

  • UNESCO sustainable tourism pledge
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.