For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
A stay at this Old City hotel places you steps from Market Square and within a 10-minute walk of Tennessee Theatre. Also, Knoxville Convention Center is within half a mile (1 km) and University of Tennessee is within 2 miles (3 km).
Business services
This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. There's a 24-hour fitness center on site, and laundry facilities and concierge services are also offered.
LCD TVs
The 197 guestrooms have LCD TVs with cable channels and offer room service and coffee/tea makers. Other amenities include free newspapers, hair dryers, and safes.
Room, 2 Double Beds, Accessible, Non Smoking (Mobility, Roll-In Shower)
Bed Count2 Full BedsMaximum Occupancy
4 Max
Crowne Plaza Hotel Knoxville Downtown University ratings based on 43 Verified Reviews
Review Summary
4.2
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Crowne Plaza Hotel Knoxville Downtown University
Everyone (11)Couples (2)Family (1)
5 out of 5
Posted by a verified traveler on Mar 9, 2020
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Comment from Hotel Management
Mar 10, 2020
by hotelstaff
Thank you for your feedback of the Crowne Plaza Knoxville.
5 out of 5
Posted by a verified traveler on Dec 14, 2019
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Comment from Hotel Management
Dec 16, 2019
by hotelstaff
Thank you for your feedback of the Crowne Plaza Knoxville.
5 out of 5
Polite and friendly personnel. Helpful with the trolley transportation to the John Duncan building.
Posted by a verified traveler on Oct 1, 2019
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Comment from Hotel Management
Nov 21, 2019
by hotelstaff
We're so glad you had such an amazing stay with us at the Crowne Plaza Knoxville. Thank you for taking the time to leave us your feedback and we hope to have the opportunity to welcome you again soon. Safe travels!
Guest Service
4 out of 5
The location was great for us. The trolley stop out front was convenient too.
Posted by a verified traveler on Jul 10, 2019
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Comment from Hotel Management
Jul 11, 2019
by guest service
Thank you for your wonderful feedback of the Crowne Plaza Knoxville. It's a true delight to hear such wonderful words regarding our location. Thank you again for taking the time to leave us your feedback and we hope to have the opportunity to welcome you back soon.
Safe travels,
5 out of 5
Posted by a verified traveler on Jun 20, 2019
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Comment from Hotel Management
Jun 24, 2019
by hotelstaff
Thank you for your feedback of the Crowne Plaza Knoxville!
2 out of 5
Stayed here for an anniversary getaway. I read all the reviews and expected a great experience. Requested a room far away from the elevators bc of reported noise and maintenance issues. They placed us in the 3rd room down the hall. That was red flag number one. The room and hotel appeared dated but fairly clean. Mold was visible in the sink drains and several lights did not work - a room lamp did not work at all and several bathroom overhead bulbs were obviously blown. The tv was old but a respectable size and quality for the tiny room. The bed however was awful. It was like laying on a bed of bricks. My girlfriend and I both thought it was one of the worst beds we had ever slept on. The sheets were also very rough for a 3.5-star hotel. We did not get any rest due to the bad mattress. Limited parking is available in the main level garage and you have to navigate a tiny ramp to get to the basement- larger SUVs beware. The basement is in poor condition and the gates are wide open to the street so anyone can wander in. One parking space even has a column in the middle of the marked and numbered space. A bicycle may fit in it. If you come back to the garage after 8 PM you will be hunting for a space and taking the steep stairs back to the front of the hotel - no elevator or stairway into the building from the basement. I wish I had known these issues with the hotel before booking. If you value a good night's sleep in a cozy bed, look elsewhere in downtown Knoxville.
Posted by Andy, from Johnson City on Jun 10, 2019
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Comment from Hotel Management
Jun 11, 2019
by hotelstaff
Thank you for taking the time to leave us your feedback of the Crowne Plaza Knoxville. We apologize for the issues you mentioned and will address them with our management team. Thank you for letting us know your concerns and we hope to have the opportunity to welcome you back to a better stay in the future.
Safe travels!
5 out of 5
So convenient to everything. Staff was so nice. Our room was excellent, clean and well stocked.
Posted by a verified traveler on Mar 30, 2019
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Comment from Hotel Management
Apr 1, 2019
by guest service
Thank you for your feedback of the Crowne Plaza Knoxville, we're glad you enjoyed your stay with us.
4 out of 5
Had trouble finding the parking lot. Was able to find after staff member directed us.
Posted by a verified traveler on Jan 17, 2019
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Comment from Hotel Management
Jan 21, 2019
by hotelstaff
Thank you for your review. We're glad you found us and we appreciate you letting us know. We hope to welcome you back soon. Safe travels!
5 out of 5
Posted by a verified traveler on Jan 6, 2019
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Comment from Hotel Management
Jan 7, 2019
by hotelstaff
Thank you for your wonderful feedback of the Crowne Plaza Knoxville. We hope to welcome you again soon.
3 out of 5
Nice location. Easy walk to downtown square.
Room had a bottle cap and a pretzlel on the floor and hair left in the shower. We left to go out for breakfast and notified staff we would return to check out. Upon return we found a maid in our room and our suitcase in the hall. Our phone charger was missing. Very strange. The staff said she thought we left yesterday and was removing our belongings from the room. She left her vacuum in the room and left to check with her supervisor. Return 10 minutes later apologizing for her mistake.
Posted by a verified traveler on Feb 6, 2018
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About the Crowne Plaza Hotel Knoxville Downtown University
The property will be renovating from 18 March 2020 until further notice. The following areas are affected:
Elevator
Select guestrooms
The property will be renovating from 26 July 2020 to 03 September 2020 (completion date subject to change). The following areas are affected:
Elevator
Select guestrooms
This property is closed from 26 July 2020 to 3 September 2020 (dates subject to change).
During renovations, the hotel will make every effort to minimize noise and disturbance.
Property Features
Crowne Plaza Hotel Knoxville Downtown University offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business center on site. Multilingual staff, gift shops/newsstands, and concierge services are also featured at the business-friendly Crowne Plaza Hotel Knoxville Downtown University. For a fee, parking is available. This 3.5-star Knoxville hotel is smoke free.
1 building
197 guestrooms or units
12 levels
Dining venue
Bar or lounge
Business facilities
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Concierge
Gift shop
Newspapers in lobby (free)
ATM
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Family property
Indoor pool
Free WiFi
Laundry facilities
Free cribs/infant beds
Internet
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
, Valet parking (surcharge)
Transport
Airport: Knoxville, TN (TYS-McGhee Tyson) (20.7 km / 12.8 mi)
Parking: Valet parking and self parking available for a surcharge
Room Amenities
Crowne Plaza Hotel Knoxville Downtown University offers 197 accommodations with safes and complimentary newspapers. 49-inch LCD televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers. Additionally, rooms include coffee/tea makers and irons/ironing boards. Cribs/infant beds (complimentary) and rollaway/extra beds (surcharge) are also available. Housekeeping is provided daily.
In-room dining (limited hours)
LCD television
Cable channels
Coffee maker
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (daily)
Newspapers (free)
Hair dryer
Safe
Toiletries (free)
Iron and ironing board
Desk
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.
Crowne Plaza Hotel Knoxville Downtown University has a restaurant on site.
Room service (during limited hours) is available.
Nearby Activities
Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair accessible path of travel
Accessible bathroom
Roll-in shower
Wheelchair accessible parking
In-room accessibility
Assistive listening devices available
Braille or raised signage
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is: 21
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children stay free when using existing bedding.
Rollaway/extra beds are available for USD 35.0 per stay.
Free cribs (infant beds)!
Pet Policy
Pets: USD 35.00 per pet, per stay, plus a deposit of USD 35.00 per stay
Only dogs and cats are allowed
Weight limit: 50 lbs
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Debit cards not accepted
Number of children who can stay free - 2
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: USD 13.50 per person (approximately)
Self parking fee: USD 10 per day (in/out privileges)
Valet parking fee: USD 20.00 per day (in/out privileges)
Pet deposit: USD 35.00 per stay
Pet fee: USD 35.00 per pet, per stay
Rollaway bed fee: USD 35.0 per stay
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Crowne Plaza Hotel Knoxville Downtown University
Crowne Plaza Hotel University
Crowne Plaza Knoxville Downtown University
Crowne Plaza University
Crowne Plaza Hotel Knoxville Downtown University Hotel
Crowne Plaza Hotel Knoxville Downtown University Knoxville
Crowne Plaza Hotel Knoxville Downtown University Hotel Knoxville
You should know
Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
