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Crowne Plaza Hotel Knoxville Downtown University

3.5-star property
401 W Summit Hill Dr, Knoxville, TN 1-855-201-7819

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4.2 out of 5
Very good!
See all 42 Travelocity Reviews

"Polite and friendly personnel. Helpful with the trolley transportation to the John Duncan building. " More

By a verified traveler on Tue 01 Oct 2019

Points Of Interest

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Hotel Description

3.5-star hotel near University of Tennessee

Heart of Knoxville

A stay at this Old City hotel places you steps from Market Square and within a 10-minute walk of Tennessee Theatre. Also, Knoxville Convention Center is within half a mile (1 km) and University of Tennessee is within 2 miles (3 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. There's a 24-hour fitness center on site, and laundry facilities and concierge services are also offered.

LCD TVs

The 197 guestrooms have LCD TVs with cable channels and offer room service and coffee/tea makers. Other amenities include free newspapers, hair dryers, and safes.

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$102* Per night/room Mar 22 - Mar 23

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Room, 2 Double Beds, Accessible, Non Smoking (Mobility, Roll-In Shower)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Crowne Plaza Hotel Knoxville Downtown University ratings based on 42 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crowne Plaza Hotel Knoxville Downtown University

Everyone (10) Couples (2) Family (1)
5 out of 5

Posted by on Dec 14, 2019

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Comment from Hotel Management

Dec 16, 2019 by hotelstaff

Thank you for your feedback of the Crowne Plaza Knoxville.

5 out of 5
Polite and friendly personnel. Helpful with the trolley transportation to the John Duncan building.

Posted by on Oct 1, 2019

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Comment from Hotel Management

Nov 21, 2019 by hotelstaff

We're so glad you had such an amazing stay with us at the Crowne Plaza Knoxville. Thank you for taking the time to leave us your feedback and we hope to have the opportunity to welcome you again soon. Safe travels! Guest Service

4 out of 5
The location was great for us. The trolley stop out front was convenient too.

Posted by on Jul 10, 2019

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Comment from Hotel Management

Jul 11, 2019 by guest service

Thank you for your wonderful feedback of the Crowne Plaza Knoxville. It's a true delight to hear such wonderful words regarding our location. Thank you again for taking the time to leave us your feedback and we hope to have the opportunity to welcome you back soon. Safe travels,

5 out of 5

Posted by on Jun 20, 2019

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Comment from Hotel Management

Jun 24, 2019 by hotelstaff

Thank you for your feedback of the Crowne Plaza Knoxville!

2 out of 5
Stayed here for an anniversary getaway. I read all the reviews and expected a great experience. Requested a room far away from the elevators bc of reported noise and maintenance issues. They placed us in the 3rd room down the hall. That was red flag number one. The room and hotel appeared dated but fairly clean. Mold was visible in the sink drains and several lights did not work - a room lamp did not work at all and several bathroom overhead bulbs were obviously blown. The tv was old but a respectable size and quality for the tiny room. The bed however was awful. It was like laying on a bed of bricks. My girlfriend and I both thought it was one of the worst beds we had ever slept on. The sheets were also very rough for a 3.5-star hotel. We did not get any rest due to the bad mattress. Limited parking is available in the main level garage and you have to navigate a tiny ramp to get to the basement- larger SUVs beware. The basement is in poor condition and the gates are wide open to the street so anyone can wander in. One parking space even has a column in the middle of the marked and numbered space. A bicycle may fit in it. If you come back to the garage after 8 PM you will be hunting for a space and taking the steep stairs back to the front of the hotel - no elevator or stairway into the building from the basement. I wish I had known these issues with the hotel before booking. If you value a good night's sleep in a cozy bed, look elsewhere in downtown Knoxville.

Posted by , from Johnson City on Jun 10, 2019

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Comment from Hotel Management

Jun 11, 2019 by hotelstaff

Thank you for taking the time to leave us your feedback of the Crowne Plaza Knoxville. We apologize for the issues you mentioned and will address them with our management team. Thank you for letting us know your concerns and we hope to have the opportunity to welcome you back to a better stay in the future. Safe travels!

5 out of 5
So convenient to everything. Staff was so nice. Our room was excellent, clean and well stocked.

Posted by on Mar 30, 2019

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Comment from Hotel Management

Apr 1, 2019 by guest service

Thank you for your feedback of the Crowne Plaza Knoxville, we're glad you enjoyed your stay with us.

4 out of 5
Had trouble finding the parking lot. Was able to find after staff member directed us.

Posted by on Jan 17, 2019

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Comment from Hotel Management

Jan 21, 2019 by hotelstaff

Thank you for your review. We're glad you found us and we appreciate you letting us know. We hope to welcome you back soon. Safe travels!

5 out of 5

Posted by on Jan 6, 2019

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Comment from Hotel Management

Jan 7, 2019 by hotelstaff

Thank you for your wonderful feedback of the Crowne Plaza Knoxville. We hope to welcome you again soon.

3 out of 5

Nice location. Easy walk to downtown square.

Room had a bottle cap and a pretzlel on the floor and hair left in the shower. We left to go out for breakfast and notified staff we would return to check out. Upon return we found a maid in our room and our suitcase in the hall. Our phone charger was missing. Very strange. The staff said she thought we left yesterday and was removing our belongings from the room. She left her vacuum in the room and left to check with her supervisor. Return 10 minutes later apologizing for her mistake.

Posted by on Feb 6, 2018

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4 out of 5

Great hotel

Stayed here for one night and it was delightful! The room was great, staff accommodating when asked to change floors, the food was delicious (ordered room service - delivered by friendly and helpful staff), and liked the complimentary breakfast (not your traditional continental, but a full buffet). Liked the garage attached to the hotel and the location in town. Would definitely stay here again!

Posted by , from Chicago, IL on Nov 15, 2016

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Comment from Hotel Management

Nov 17, 2016 by hotelstaff

Dear Elizabeth, Thank you for your wonderful review of the Crowne Plaza Knoxville. We're delighted to read about your positive stay with us and glad we could provide you with great service during your visit. We hope to welcome you back soon. Thank you, Guest Service

About the Crowne Plaza Hotel Knoxville Downtown University

Location 401 W Summit Hill Dr, Knoxville, TN 37902

Property Features

Crowne Plaza Hotel Knoxville Downtown University offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business center on site. Multilingual staff, gift shops/newsstands, and concierge services are also featured at the business-friendly Crowne Plaza Hotel Knoxville Downtown University. For a fee, parking is available. This 3.5-star Knoxville hotel is smoke free.

  • 1 building
  • 197 guestrooms or units
  • 12 levels
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Knoxville, TN (TYS-McGhee Tyson) (20.7 km / 12.8 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Crowne Plaza Hotel Knoxville Downtown University offers 197 air-conditioned accommodations with safes and complimentary newspapers. 49-inch LCD televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers. Additionally, rooms include coffee/tea makers and irons/ironing boards. Cribs/infant beds (complimentary) and rollaway/extra beds (surcharge) are also available. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.

Crowne Plaza Hotel Knoxville Downtown University has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 35.00 per pet, per stay, plus a deposit of USD 35.00 per stay
  • Only dogs and cats are allowed
  • Weight limit: 50 lbs

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 13.50 per person (approximately)
  • Self parking fee: USD 10 per day (in/out privileges)
  • Valet parking fee: USD 20.00 per day (in/out privileges)
  • Pet deposit: USD 35.00 per stay
  • Pet fee: USD 35.00 per pet, per stay
  • Rollaway bed fee: USD 35.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel Knoxville Downtown University
  • Crowne Plaza Hotel University
  • Crowne Plaza Knoxville Downtown University
  • Crowne Plaza University
  • Crowne Plaza Hotel Knoxville Downtown University Hotel
  • Crowne Plaza Hotel Knoxville Downtown University Knoxville
  • Crowne Plaza Hotel Knoxville Downtown University Hotel Knoxville

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.