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"We were in a non smoking room which smelled like masked smoke. Early in the morning our bathroom filled with smoke odor from an adjoining room. " More

By a verified traveler on Fri 27 Sep 2019

Hotel Description

Enjoy the free airport shuttle at this Alcoa hotel

Close to airport

At this Alcoa hotel, you'll be within 3 miles (5 km) of Covenant Health and 6 miles (10 km) of Fort Loudoun Lake. Capitol Theatre and Maryville College are also within 6 miles (10 km).

Free shuttle, parking

This hotel features a 24-hour fitness center and a seasonal outdoor pool. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Free self parking, a snack bar/deli, and a picnic area are also offered.

Free Internet, kitchens

The 81 guestrooms feature well-equipped kitchens with refrigerators, stovetops, microwaves, and dishwashers. Flat-screen TVs come with cable channels, and other amenities include free WiFi and coffee/tea makers. Weekly housekeeping is available.

Suite, 1 Bedroom, Accessible (1 Queen, Comm)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$114* Per night/room Sep 1 - Sep 2

Studio Suite, 2 Double Beds, Accessible (Comm)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio Suite, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio Suite, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom (1 Qn, Sofa Bed, Living Area)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Candlewood Suites Knoxville Airport-Alcoa, an IHG Hotel ratings based on 9 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Candlewood Suites Knoxville Airport-Alcoa, an IHG Hotel

Everyone (5) Couples (1) Family (2)
3 out of 5
We were in a non smoking room which smelled like masked smoke. Early in the morning our bathroom filled with smoke odor from an adjoining room.

Posted by on Sep 27, 2019

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4 out of 5
Very nice large rooms with full kitchen. Had to call for toilet paper. No creamer or sugar for in room coffee maker

Posted by on Sep 15, 2019

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3 out of 5
Rooms were clean and comfortable. Had to work hard to get service from the front desk.

Posted by on Aug 11, 2019

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3 out of 5
Very convenient to Airport. Rooms rather plain and unappealing, but clean and utilitarian. Printer did not work in the Business Center.

Posted by on Dec 13, 2018

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Comment from Hotel Management

Dec 19, 2018 by Diane

Thank you for your feedback we appreciate you choosing to stay with us!

4 out of 5

More than I expected

Pros: The staff, the kitchen and the comfort. Very clean.
Cons: Signage. The building is hard to see from the road & Google maps is off by 300 feet. When GPS says you're there, keep driving and look to the right.
I expected the usual mini-fridge and microwave; what I got was a full-size refrigerator & sink and a two-burner stove along with the microwave. Blenders and other utensils are available as well. The staff was very friendly and helpful and the quality of the linens was superior. The king-size bed was a bit too close to the wall on one side -- a queen-size would've been a better fit -- but it was extremely comfortable. The upholstery on the desk chair was a bit worn, but the chair itself was comfortable, as was the recliner for reading. I had no trouble with Internet access. All in all, an excellent value.

Posted by , from Georgia on Apr 26, 2017

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2 out of 5

No service at this hotel

When we booked this hotel we did not realize that the facilities were so limited nor the room so small. The hotel does not offer any services, including ice, or housekeeping except once every seven days for long term guests. While I can respect the idea of not changing sheets and towels on a daily basis for environmental reasons, I never expected that the room would not be made up, the waste baskets would not be emptied, nor would fresh washcloths and dishtowels be provided. (Also, there were no towel bars so it was not possible to hang towels to dry for the next use.) The room was so small that the queen-size bed was against one wall, making it necessary to crawl across the bed to enter and exit, and the reclining chair was crammed in so tightly that it was impossible to actually recline. All in all, very disappointing, especially since there were many other hotels in the same vicinity which probably offer better amenities for close to the same price.

Posted by on Sep 9, 2015

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Comment from Hotel Management

Oct 9, 2015 by Chasity I

Thank you for the review. Candlewood Suites is an extended stay property & kitchenettes provide; full size fridge w/ice machine, utensils, plates, pots, pans, dishwasher, etc., 24 hr front desk service available to give fresh linens if needed, also 1 bedroom suites, that has spacious living rooms.

5 out of 5

Close to the airport, love the hotel

Pros: Everything, see my experience:)
Cons: 1 of the 2 rooms reserved was for a smoking room. Although we reserved it, it wasn't available at check in.
Location: Airport, plenty of restaurants, Smokey Mtns to the east about 45 minutes.
This was close to the airport with outdoor pool, outdoor table with overhead fan, secluded, trees all around. Very peaceful at the pool. Rarely heard any noises, including the airport. The rooms are up to date, clean, gorgeous with kitchenettes, cable with a listing in the rooms. Free laundry. DVDs to borrow and dvd player in each room. Would look to stay again and would recommend to anyone. The staff were kind and helpful.

Posted by , from MI on Sep 8, 2015

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Comment from Hotel Management

Oct 9, 2015 by Chasity I

Thank you for the wonderful review of our property and staying with us here at Candlewood Suites Knoxville Airport. We look forward to having you stay with us again, in the future.

4 out of 5

This hotel was a little difficult to find, but that's because it sits far enough off the main drag to feel quieter and more relaxed.

Pros: Close restaurants, Free Internet, Quiet
This hotel was a little difficult to find, but that's because it sits far enough off the main drag to feel quieter and more relaxed. It was close to the airport and to several dining options. The hotel was clean and spacious. Good value!

Posted by , from Cumberland Gap, TN, USA on Nov 6, 2012

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5 out of 5

Glad I did.

we just need an overnight stay close to airport--thought about the cheapest in town but chose this hotel (2nd cheapest) and i'm glad i did. this is a brand new hotel < 1 year old and the staff was better than you could hope for. allowed us a free shuttle, even after midnight, shuttle driver even offered to take us to nearby hotel to eat. very accommodating. although this hotel was not the cheapest during our entire trip it was well worth it to stay at a comfortable, clean hotel even just for the night. i would go back.

Posted by on Apr 19, 2009

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About the Candlewood Suites Knoxville Airport-Alcoa, an IHG Hotel

Location 176 Cusick Road, Alcoa, TN 37701

Renovations + Closures

The property will be renovating from July 5 2021 to October 1 2021 (completion date subject to change). The following areas are affected:

  • Swimming pool

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

Candlewood Suites Knoxville Airport-Alcoa, an IHG Hotel offers its guests a 24-hour fitness center and a seasonal outdoor pool. There's a snack bar/deli on site. Business amenities include a 24-hour business center and a meeting room. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 425 square feet (39 square meters). The business-friendly Candlewood Suites Knoxville Airport-Alcoa, an IHG Hotel also features barbecue grills, a picnic area, and complimentary newspapers in the lobby. A roundtrip airport shuttle is free (available on request). Free self parking is available. This Alcoa hotel is smoke free.

  • 81 guestrooms or units
  • 3 levels
  • 425 sq ft of conference space
  • 39 sq m of conference space
  • Deli
  • Business center (24 hours)
  • 1 conference room
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Free self parking

Transport

  • Airport: Alcoa - Knoxville Airport (TYS) (1.2 km / 0.8 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Candlewood Suites Knoxville Airport-Alcoa, an IHG Hotel offers 81 air-conditioned accommodations with DVD players and safes. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Alcoa hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided weekly.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (weekly)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Guests under 18 years old are not allowed in the fitness facility.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time ends at 3 AM
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 10 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25 per accommodation (varies based on length of stay)
  • Maximum 3 per room (weight limit: 80 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 10
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Extended parking fee: USD 7 per day
  • Pet fee: USD 25 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Candlewood Suites Hotel Airport-Alcoa Knoxville
  • Candlewood Suites Knoxville Airport-Alcoa
  • Candlewood Suites Knoxville Airport-Alcoa Hotel Alcoa
  • Candlewood Suites Knoxville Airport-Alcoa Hotel
  • Candlewood Suites Knoxville Hotel
  • Candlewood Suites Knoxville
  • Candlewood Suites Knoxville Airport Alcoa
  • Candlewood Suites Knoxville A
  • Candlewood Suites Knoxville Airport Alcoa
  • Candlewood Suites Knoxville Airport-Alcoa, an IHG Hotel Hotel
  • Candlewood Suites Knoxville Airport-Alcoa, an IHG Hotel Alcoa

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 7:30 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.