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The Resort at Governor's Crossing

3.5-star property
225 Collier Drive, Sevierville, TN 1-855-201-7819
4.4 out of 5
Excellent!
See all 9 travelocity Reviews

"I love the property everything was just as the pictures showed and it is located in a very good spot. " More

By a verified traveler on Thu 26 Aug 2021

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Hotel Description

Family-friendly 3.5-star hotel near WonderWorks

In Sevierville

You'll find Tanger Outlets and WonderWorks within 2 miles (3 km) of this hotel. Titanic Museum and Island at Pigeon Forge are also within 3 miles (5 km).

Free water park, indoor pool

Free water park access and an indoor pool are featured at this smoke-free hotel. Bring the family and enjoy the lazy river, free kid's club, and mini golf. Enjoy the seasonal outdoor pool and perks like free self parking and free WiFi.

Free WiFi, kitchens

The 233 guestrooms feature well-equipped kitchens with refrigerators, stovetops, microwaves, and dishwashers. Other amenities include free WiFi, coffee/tea makers, and flat-screen TVs with digital channels. Limited housekeeping is available.

Studio, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Condo, 2 Bedrooms, Kitchen, Pool View (1 King and 2 Queen Beds)

Bed Count 1 King Bed Maximum Occupancy 8 Max

Studio, 1 Queen Bed, Kitchen

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Condo, 1 Bedroom, Kitchen, Pool View

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Studio, 1 King Bed with Sofa bed, Accessible, Kitchen

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Condo, 1 Bedroom, Kitchen

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

The Resort at Governor's Crossing ratings based on 9 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Resort at Governor's Crossing

Everyone (2) Couples (2) Family (3)
5 out of 5
I love the property everything was just as the pictures showed and it is located in a very good spot.

Posted by on Aug 26, 2021

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Comment from Hotel Management

Aug 26, 2021 by Heather, Customer Service Agent

Thank you for the nice review. We are so glad you enjoyed your time with us, and we look forward to seeing you again soon.

2 out of 5
These rooms are so overpriced for what I expected. The “amenities” are outdated, and I was blown away by how filthy the room was. Huge cobwebs, literally everything covered in dust, clogged air vents. The bathroom sink and shower would not drain properly and the shower handles were not even attached to the wall. The mattress was yellow and stained, the sheets were dirty, and blankets so old and thin you could see through them. Will absolutely never stay here again. I would never expect such a high priced hotel to be so disappointing.

Posted by on Apr 11, 2021

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Comment from Hotel Management

Apr 12, 2021 by Heather, Customer Service Agent

Thank you for taking the time to write a review about your recent stay with us. What you describe is certainly not standards that over a million guests have come to love about staying with us. Again we have resolved the issues you reported and hope you will return to the area.

5 out of 5
Checking took an hour and a half

Posted by on Apr 8, 2021

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Comment from Hotel Management

Apr 8, 2021 by Heather, Customer Service Agent

We are glad you had a good overall stay with us and apologize for the lengthy check-in . We look forward to seeing you again soon.

5 out of 5
The indoor pool area for the kids. Nice taking a half hour break for them to clean area and make kids take a break.

Posted by on Feb 9, 2021

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Comment from Hotel Management

Feb 10, 2021 by Heather, Customer Service Agent

Thank you for taking the time to review your recent stay with us. We appreciate the kind words for our COVID-19 cleaning policy for the indoor waterpark/pool. We look forward to seeing you again soon.

4 out of 5
Nice to have the condo features such as a kitchen, separate bedroom. Good location- easy access to Dollywood and all the other things you want to get to in Pigeon Forge. The indoor pool was cold and my kids could hardly stand to swim in it. I understand the water slide pool could be hard to keep warm, but the sports pool and baby pool seem pretty basic to keep heated. Also, my son was super disappointed they took down the volleyball net. That was his favorite thing the last time we stayed- he stayed for hours playing pick up games with whoever was in the pool.

Posted by on Nov 18, 2019

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Comment from Hotel Management

Nov 18, 2019 by Heather, Customer Service Agent

Thank you for taking the time to leave a review. We are glad you enjoyed your time with us. We do keep the pool heated to 82 degrees year round. We look forward to seeing you again.

4 out of 5
My only complaint is it took TWO hours to get our room when check in was at 4pm. We arrived at 3:45 and were told the room wasn't ready yet and we would be called when it was. I asked for a timeframe for when it would be ready and was told they didn't have one. I checked in two times and was given excuses about the room being examined or still not ready. The front desk staff was very professional and seemed flustered trying to keep giving excuses; as we weren't the only family being delayed getting a room. I'm not sure what the issue was as no one would give me a reason but we finally got a room after a two hour wait and confronting the desk about dinnertime, kids getting tired, needing groceries AND if there would be compensation for such a late check in and no use of a room. I will say this...the resort is perfect for kids. The pool areas are awesome and very much geared to both adults and kids. My 11, 5 and 1 year old children had a blast at both the outdoor and indoor pools. They provided movie nights with lawn chairs, s'mores, and popcorn. If you want a place to stay with lots to do on site for kiddos, this is it.

Posted by on Jul 27, 2019

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Comment from Hotel Management

Jul 29, 2019 by Heather, Customer Service Agent

Thank you for taking the time to do a review. We apologize for the delay in check in. We are glad you enjoyed the pool and we hope to see you again soon.

5 out of 5

Posted by on Jun 17, 2019

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Comment from Hotel Management

Jun 18, 2019 by Heather, Customer Service Agent

Thank you for the 5 star review. We look forward to seeing you again soon.

5 out of 5
Very clean, staff were very attentive to requests. We stayed in the newest part of the property.

Posted by on May 21, 2019

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Comment from Hotel Management

May 22, 2019 by Heather, Custome Service Agent

Thank you for taking the time to leave a review. We are glad you enjoyed the new Phase 3 units. We look forward to having you stay with us again soon.

5 out of 5
One of the best motels i have ever been to.much better than wyndam that i stayed at.nicest staff kim

Posted by , from Sevierville tn stayed from reedy wv on Nov 6, 2018

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Comment from Hotel Management

Nov 6, 2018 by Heather, Customer Service Agent

Thank you for the 5 star review. We are glad you found us to be one of the best places you have stayed at. We look forward to seeing you again soon.

About the The Resort at Governor's Crossing

Location 225 Collier Drive, Sevierville, TN 37862

Renovations + Closures

The following facilities or services will be unavailable from March 3 2021 to June 2 2022 (dates subject to change):

  • Fitness facilities

Property Features

The Resort at Governor's Crossing offers its guests a complimentary water park, a lazy river, and a waterslide. WiFi is free in public spaces. An indoor pool, a children's pool, and a seasonal outdoor pool are also featured at the family-friendly The Resort at Governor's Crossing. Self parking is free. This 3.5-star Sevierville hotel is smoke free.

  • 233 guestrooms or units
  • 5 levels
  • 3 buildings
  • Built in 2019
  • Kid's club (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Game room or arcade
  • Pool or billiards table
  • BBQ grill(s)
  • Outdoor picnic space
  • Fireplace in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of indoor pools - 1
  • Indoor pool
  • Children's pool
  • Lazy river
  • Waterslide
  • Free WiFi
  • Children's club (free)
  • Kitchen
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

The Resort at Governor's Crossing offers 233 air-conditioned accommodations with safes and coffee/tea makers. 55-inch flat-screen televisions come with digital channels. Accommodations at this 3.5-star hotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Sevierville hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided on a limited basis.

  • In-room kitchen
  • Separate bedroom
  • Flat-screen television
  • Digital channels
  • Refrigerator
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (limited)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Wardrobe or closet

Nearby Activities

An indoor pool, a children's pool, a seasonal outdoor pool, and a spa tub are on site. Other recreational amenities include a complimentary water park, a lazy river, and a sauna.

Children under 15 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Miniature golf on site
  • Playground on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Pool hoist on site

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, and a security system

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless check-out are available. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Hotel Names

  • Governor's Crossing
  • Governor's Crossing Sevierville
  • Resort Governor's Crossing
  • Resort Governor's Crossing Sevierville
  • The At Governor's Crossing
  • The Resort at Governor's Crossing Hotel
  • The Resort at Governor's Crossing Sevierville
  • The Resort at Governor's Crossing Hotel Sevierville

You should know

  • The seasonal pool will open in March and close in November.
  • Pool access available from 9:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.