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Courtyard by Marriott Pigeon Forge

3-star property
120 Community Center Drive, Pigeon Forge, TN 1-855-201-7819
4.7 out of 5
Exceptional!
See all 20 travelocity Reviews

"We made our reservations through travelocity which was not the first time. While traveling to our destination about 2 hours prior to arrival we get a ... " More

By a verified traveler on Tue 22 Sep 2020

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Hotel Description

3-star hotel near Island at Pigeon Forge

On boardwalk

You'll be within half a mile (1 km) of Island at Pigeon Forge and 2 miles (3 km) of Titanic Museum with a stay here. LeConte Center at Pigeon Forge and Hatfield and McCoy Dinner Show are also within 2 miles (3 km).

Business services

This hotel features an indoor pool, a lazy river, and a restaurant. Traveling on business? Take advantage of the 4 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour gym and perks like free self parking.

Room, 2 Queen Beds, Balcony, Mountain View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$109* Per night/room Jan 30 - Jan 31

Room, 1 King Bed with Sofa bed, Balcony, Mountain View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed with Sofa bed, Balcony, River View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Balcony, River View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed with Sofa bed, Non Smoking, Mountain View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, Multiple Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Courtyard by Marriott Pigeon Forge ratings based on 20 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Courtyard by Marriott Pigeon Forge

Everyone (15) Couples (2) Family (2)
5 out of 5
Very nice place.

Posted by on Jul 20, 2022

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Comment from Hotel Management

Jul 24, 2022 by Mackenzie Neil Guest Services Manager

On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

4 out of 5
We made our reservations through travelocity which was not the first time. While traveling to our destination about 2 hours prior to arrival we get a call from the hotel stating they overbooked and bumped us to a room with no balcony or we could have two queens It was our choice but we booked a king with balcony Mountain View. When I got there I asked why we were the ones who got bumped it was our anniversary weekend we had stayed with them several times and the lady replies to my shock because you reserved through 3rd party they are always the ones to get bumped first. If you call the hotel and make reservations they don’t get bumped. Money is money. I paid for my room in advance. It was paid in full ahead of time. I should not have been bumped. Why advertise with these 3rd parties if you are not gonna honor them!

Posted by , from Richton on Sep 22, 2020

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Comment from Hotel Management

Sep 25, 2020 by JC

Dear NF, Thank you for taking the time to share your recent experience with us about your stay. I can certainly understand your frustration and please accept my sincere apology. While we do our best to avoid them, oversold, undersold and room type availability situations do occasionally occur at the hotel and require us to find alternate ways to accommodate our guests based on the occupancy at the time of our guest’s arrival. Sometimes this becomes a little harder when a guest has 'booked' a reservation through a third party booking agency, such as in your case. After reviewing your situation, I found that we discounted your quoted rate before the first night as a token of good faith even though we do not charge extra for views and or balconies. It's our goal to make sure that every guest situation is well taken care of and we attempted to do so in your case, unfortunately we did not meet your expectations and for that please accept my apologies. Again, thank you for sharing this with us, If you'd like to contact me directly I'd be happy to further discuss this with you. Sincerely, JC

5 out of 5
Great greeting from staff whenever you would come thru the lobby. Very clean property.

Posted by on Jul 6, 2020

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Comment from Hotel Management

Jul 7, 2020 by Mackenzie Neil Guest Services Manager

Thank you for taking the time to review our property. We are thrilled that you enjoyed your stay, and hope that you will come back and see us soon!

5 out of 5
The room is Clean modern and quiet. Comfortable beds very pleasant

Posted by on Dec 17, 2019

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Comment from Hotel Management

Dec 21, 2019 by Liz, Guest Services

Thank you so much for taking the time to review our property! We are glad you enjoyed our stay with us, and hope you'll come back to see us again on your next trip to Pigeon Forge, TN!

4 out of 5

Posted by on Nov 23, 2019

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Comment from Hotel Management

Nov 23, 2019 by Mackenzie Neil Guest Services Manager

Thank you for choosing the Courtyard Pigeon Forge for your recent travels to Pigeon Forge. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!

5 out of 5

Posted by on Oct 1, 2019

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Comment from Hotel Management

Oct 2, 2019 by Liz

Thank you so much for taking the time to review our property! We are glad you had a great stay with us and hope you'll come back to see us again on your next trip to Pigeon Forge, TN!

4 out of 5

Posted by on Aug 15, 2019

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Comment from Hotel Management

Aug 16, 2019 by Liz, Guest Services

Thank you for taking the time to review our property! We are glad to hear that you enjoyed your stay with us. Please come back to see us on your next trip to Pigeon Forge, TN!

5 out of 5
Great place to stay! Water running down the river has such a soothing sound. You are away from the noisy traffic. The pool is fabulous and so is all the landscaping. Being around the fire after dark puts you in very relaxed mood. LOVE this hotel!

Posted by on May 18, 2019

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Comment from Hotel Management

May 19, 2019 by Mackenzie Neil Front Desk Manager

Thank you for taking the time to review our property. We are thrilled that you had a chance to check out some of our great 24 hour amenities such as our pool and lazy river. Please come back and see us the next time your travels bring you back to our area!

5 out of 5
From the moment we checked in, everyone was extremely friendly and helpful!! Will be staying here again!!

Posted by on Feb 25, 2019

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Comment from Hotel Management

Feb 26, 2019 by Mackenzie Neil Front Office Supervisor

Thank you for taking the time to review our property! We are thrilled that you had a great vacation getaway, and hope that you will come back and see us soon!

5 out of 5
Beautiful & Clean Awesome WELCOME!!!💞 WILL stay here AGAIN!!!

Posted by on Feb 14, 2019

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Comment from Hotel Management

Feb 15, 2019 by Josh Roy, GM

Dear Courtyard Guest, We are glad to have met your cleanliness needs. We thank you for choosing to stay at our all new Courtyard located in Pigeon Forge, Tennessee. We are glad you enjoyed your stay with us, and we appreciate your positive feedback. We hope to see you return. Sincerely, Josh Roy General Manager

About the Courtyard by Marriott Pigeon Forge

Location 120 Community Center Drive, Pigeon Forge, TN 37863

Property Features

Courtyard by Marriott Pigeon Forge offers its guests a seasonal outdoor pool, an indoor pool, a lazy river, and a spa tub. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 5000 square feet (465 square meters) and includes conference space. A 24-hour fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly Courtyard by Marriott Pigeon Forge. Self parking is free. This 3-star Pigeon Forge hotel is smoke free.

  • 137 guestrooms or units
  • 6 levels
  • 5000 sq ft of conference space
  • 465 sq m of conference space
  • Built in 2016
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Lazy river
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access

Available in some public areas: Free WiFi , Free wired internet , Internet access in public areas - high speed

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Property shuttles: Area shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Courtyard by Marriott Pigeon Forge offers 137 air-conditioned accommodations with safes and complimentary newspapers. Accommodations offer separate sitting areas. 49-inch Smart televisions come with premium digital channels and Netflix. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Sitting area
  • In-room dining
  • Smart television
  • Digital channels
  • Premium channels
  • Netflix
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:00 AM to 11:00 AM.

The Bistro - This bistro specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Room service is available.

Nearby Activities

An indoor pool, a seasonal outdoor pool, and a spa tub are on site. Other recreational amenities include a lazy river and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Horse riding nearby
  • Mountain biking nearby
  • Bicycle rentals nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; guests are provided with hand sanitizer; guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • UnionPay
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5.00 and USD 15.00 for adults, USD 5.00 and USD 15.00 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Courtyard Marriott Pigeon Forge Hotel
  • Courtyard Marriott Pigeon Forge
  • Courtyard Pigeon Forge
  • Courtyard by Marriott Pigeon Forge Hotel
  • Courtyard by Marriott Pigeon Forge Pigeon Forge
  • Courtyard by Marriott Pigeon Forge Hotel Pigeon Forge

You should know

  • The seasonal pool will open in April and close in November.
  • Pool access is available 24-hours a day.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.