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"From shuttle service to we’ll equippes rooms and breakfast, this facility offered a very comfortable place to stay while in Knoxville. " More

By a verified traveler on Thu 12 Jul 2018

Hotel Description

Enjoy the indoor pool at this Alcoa hotel

In Alcoa

A stay at this hotel places you within half a mile (1 km) of Fort Loudoun Lake and 6 miles (10 km) of Capitol Theatre. Maryville College and Blount County Historical Museum are also within 6 miles (10 km).

Renovated in 2019

This hotel features an indoor pool and a fitness center. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Guests will appreciate freebies like buffet breakfast and free self parking.

Free Internet, refrigerators

Featuring conveniences like refrigerators and microwaves, the 62 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Other amenities include coffee/tea makers, fans, and hair dryers.

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$85* Per night/room Aug 24 - Aug 25

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking, Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Best Western Knoxville Airport/Alcoa ratings based on 30 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Best Western Knoxville Airport/Alcoa

Everyone (16) Couples (1) Family (2)
5 out of 5
New, beautiful! Modern, bedding so nice...lovely.

Posted by on Jul 7, 2019

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Comment from Hotel Management

Jul 8, 2019 by Jackie McGuire DOS

We are so glad you enjoyed our newly renovated property. Thank you for your wonderful review.

4 out of 5
Travelocity should have posted under remodeling. First and second floor closed, and third floor half way done. The pool, hot tub, drink machine, and ice machines closed. The attendant was great. I'm more disappointed with travelocity than the hotel

Posted by on Mar 18, 2019

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Comment from Hotel Management

May 11, 2019 by Bill

Thank you for taking the time to submit a review. We apologize that the renovation details were not stated more clearly. We hope to see you again soon. Bill Bailey

3 out of 5
Our room was newly renovated and the lady at the front desk was super nice, but we booked a room not knowing that the entire hotel but one floor was under renovation. We paid 121$ for a night in a hotel that was under complete renovation. Had I known that, we would have made a different decision on where we were staying. There was no breakfast as listed bc there was no kitchen. The room numbers were taped on the doors. I feel like I wasn’t ripped off and should have been discounted for the condition of the hotel.

Posted by on Mar 17, 2019

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Comment from Hotel Management

May 11, 2019 by Bill

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We are looking forward to our completed renovations. Bill Bailey

3 out of 5
Nice room But no plug for bathtub. And, had a terrible time getting our door unlocked. Manager helped us, but we missed our bus to UT game by five minutes.

Posted by , from Cleveland TN on Nov 6, 2018

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Comment from Hotel Management

Nov 6, 2018 by Bill

Thank you for taking the time to share your comments about your recent stay. We apologize for the inconvenience with the door lock. Sorry, this caused you to miss the shuttle bus. Bill Bailey

2 out of 5
Front desk staff at check-in was very curt and not welcoming. Room smelled of mildew and very strong cleaning chemicals. Stains on the carpet, run-down bathroom with rust and stains, overall sense was that it was not well maintained. However, bed was fairly comfortable.

Posted by on Sep 24, 2018

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Comment from Hotel Management

Sep 24, 2018 by Bill

Dear Travelocity user, We aplogize for the lack of hospitality from our check in staff. Thank you for sharing your comments. We will follow up to ensure we are providing a better experience. -Bill Bailey

2 out of 5
Well, I will start with the staff. Very sweet and knowledgeable about the area. The breakfast was funominal for the place. It saved the stay before we left. The carpets were stained, the bedding was run down and needs replaced. The furniture is from the 80s. It was in a scary location. The light in the bathroom sounded like it was going to explode any minute. It looked like a mainstay as far as the clientel there when we arrived but it was too late to change our stay for one night. I slept with one eye opened. I recommend going to The City if Alcoa farther away from the airport to stay where the city is clean and populated or the other way near the University of Tennessee! Nice campus even though I’m not a Tennessee fan!

Posted by , from Alabama on Aug 27, 2018

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Comment from Hotel Management

Aug 27, 2018 by Bill

Dear Mike, We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. Bill Bailey

4 out of 5

Very comfortable facility near airport.

From shuttle service to we’ll equippes rooms and breakfast, this facility offered a very comfortable place to stay while in Knoxville.

Posted by on Jul 12, 2018

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Comment from Hotel Management

Jul 20, 2018 by Bill Bailey

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to seeing you again when back in the area. -Bill Bailey, Front Office Manager

3 out of 5

Convenient to the airport

Pros: Good location close to the airport.
Cons: Seemed like rooms could use some updating.
Location: Surrounded by other hotels and fast food.
It was okay for a quick overnight close to the airport.

Posted by , from Massachusets on Dec 2, 2017

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3 out of 5
For the most part, our experience was positive. The biggest complaint is in regards to our second day when we returned to our room. When we had left that morning, the cleaning staff had already passed our room, respecting our "Do not disturb" sign, though they were still cleaning other rooms. We returned later that night to find our bed linens had not been changed, trash emptied, nor our towels replaced. With two sick toddlers on a cross-country trip, it was not something we wanted to return to. I had to go request linens and towels and change our own beds.

Posted by on Jul 7, 2017

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3 out of 5
Smelled like a ash tray even though in a non smoking room.

Posted by , from Indianapolis on Jun 12, 2017

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About the Best Western Knoxville Airport/Alcoa

Location 162 Cusick Rd, Alcoa, TN 37701

Property Features

Best Western Knoxville Airport/Alcoa offers its guests an indoor pool and a fitness center. WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Free breakfast is served daily. A roundtrip airport shuttle is free during limited hours. The business-friendly Best Western Knoxville Airport/Alcoa also features complimentary newspapers in the lobby, laundry facilities, and an elevator (lift). Self parking is free. A complete renovation of Best Western Knoxville Airport/Alcoa was completed in June 2019. This Alcoa hotel is smoke free.

  • 1 building
  • 62 guestrooms or units
  • 3 levels
  • Built in 2003
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Long-term parking (surcharge) , Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Knoxville, TN (TYS-McGhee Tyson) (1.1 km / 0.7 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking and RV/bus/truck parking; extended parking available for a surcharge

Room Amenities

Best Western Knoxville Airport/Alcoa offers 62 air-conditioned accommodations with coffee/tea makers and hair dryers. 40-inch LCD televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Rooms have partially open bathrooms. Bathrooms include bathtubs or showers and complimentary toiletries. This Alcoa hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided daily.

  • Bathrooms are partially open
  • LCD television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Fan

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:30 AM and on weekends from 6:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is 21

Special check-in instructions:

Airport shuttle service is available from 4 AM to 11 PM. Fees may apply. Contact the property in advance to get details.

Airport transportation is offered from 4 AM to 11 PM. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Only service animals are allowed
  • Debit cards not accepted
  • No rollaway/extra beds available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Extended parking fee: USD 5 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Inn Alcoa
  • Best Alcoa
  • Country Inn Suites By Carlson Knoxville Airport TN
  • Country Inn Suites by Radisson Knoxville Airport TN
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.