Find a Hotel in Keauhou

"Check-in was smooth despite a system issue, and I didn’t have to wait long. However, my room had a very strong sewage smell. I initially thought the smell would go away, but it didn’t. I also noticed the carpet was wet. At first, I figured they might have just cleaned the carpets, but considering the severe odor, that clearly wasn't the case. It became obvious the room had suffered some sort of water damage. Given this condition, it’s highly likely the hotel management was already aware of the issue. I couldn't help but feel they shouldn't have assigned or sold this compromised room in the first place. I contacted the front desk, and while they responded quickly and the room change was handled efficiently, the initial experience was quite unpleasant. Aside from that, the facilities were acceptable considering the building’s age."

"Very clean and spacious units. Very nice location. Friendly staff."

"Generally clean and adequate. Parking was a long way from room - tiresome after long days. 2 pools closed for repairs. Never found the “close by” beach."

"Very nice property. And very clean, which is always appreciated. Also, both bedrooms ((each with their own bathroom)) were located on the main level. So not having to drag your luggage up a flight to get unpacked is A BIG PLUS. Unit is very nicely appointed with everything you need and might forget. ((For us, that was umbrellas.)). Yeah, pool floaties, snorkeling gear and flippers….. on and on. If you have it at home, then they probably have it there. And if not sure, just Text them and ask ! Super fast and kind communication through out our stay. Free covered parking near the unit to keep your car cool and dry. Walking distance to the Keahou bay beach park and marina. So convenient for our morning snorkeling excursion aboard the Fairwinds, out to Captain Cook’s bay, and our nighttime snorkeling event with the Manta Rays. VERY cool. You will enjoy your stay. We certainly did. Aloha "

"We had a wonderful stay at this home on the Big Island of Hawaii. The property was beautiful, comfortable, and exactly what we needed for a relaxing getaway.During our stay, there was a storm that caused a small leak and unfortunately resulted in a broken vase on the master bedroom balcony. While unexpected, it was clearly weather-related and outside of the host’s control.Overall, we truly enjoyed our time here and would absolutely stay again. The home, location, and overall experience were excellent!"

"The location was beautiful and my husband and I were excited to stay at a place with its own pool. Unfortunately, the host was not friendly or welcoming from the start and then accused us of lying when we had to leave 1-day early due to an infestation of bugs (large cockroaches, large ants, millipedes). I pointed out to the host that the screens on most of the doors/windows had various holes, but that was ignored and I was accused of leaving the screen doors open, even though we were diligent about closing them immediately upon entering/exiting. I also pointed out that the valance on the blinds broke off when I opened the blinds and then later was faulted for that, even though the blinds were old and loose. I was insulted via personal text messages and told I was a liar. The host was the actual liar and tried to gaslight me when I shared a photo of a large cockroach we caught in the room (one of several). He called the cockroach a beetle (a "Kona Cruiser") and said they were nothing to worry about. I have never been accused of lying or received rude messages from a host for simply pointing out needed repairs and an obvious bug problem. Also, the hosts left very religious media (dvds/books) in the room that were homophobic and intolerant of diverse beliefs. The place would be great with a different host and much-needed repairs. This stay really affected us mentally for some time afterwards and put a damper on our time in Hawaii. Guests beware."