6/10 Aceptable
Natascha P.
14 abr. 2025
Disappointing service
We have been visiting Maui with our family for over 4 decades, and staying at the Alii for more than 10 years. While there is nothing more magical than this Island and this property, the rental management company responsible for this unit was inhospitable to us and disrespectful to the Alii staff upon our check-in. We arrived shortly before check-in time with a car full of groceries for our weeklong stay and were told we couldn't enter the unit because it wasn't ready. As it turns out, the unit was clean (no housekeeping in sight) and completely ready - they just didn't want to let us (or the Alii staff) in the unit until precisely 4 pm.After my insistence, the Alii staff was "permitted" to bring our food to the unit but they refused to give us the key until 4:20 pm (20 min after the stated arrival time). The property was also not as advertised - the listing said "luxuriously remodeled", but while the views were stunning, the unit itself was very run down, with old worn carpet, broken shades on all windows throughout the unit (not just one bedroom as had been disclosed), rips in a patio screen door, old appliances - including a broken toaster, and old shower / bath fixtures. Overall, a most disappointing experience.
Natascha P.
Se hospedó 7 noches en abril de 2025