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4.3 out of 5

"Atmosphere, spa. Just that we came in the wrong time it’s too much rain " More

By a verified traveler on Sun 29 Dec 2019

Hotel Description

4-star beachfront resort near Turtle Bay Beach

Beachside getaway

Stay at this Kahuku resort and you'll be within 2 miles (3 km) of Turtle Bay Beach and 6 miles (10 km) of Sunset Beach. Banzai Pipeline and Pupukea Beach Park are also within 6 miles (10 km).

Golf course, health club

This smoke-free resort features a golf course, a full-service spa, and a nightclub. Relax beachside with beach umbrellas and cool off with a drink at the beach bar. Families will appreciate barbecue grills and supervised childcare.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 443 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Room service, in-room massages, and hair dryers are also available.

Bungalow, 1 King Bed, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 3 Max

Ocean View Family Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Vista Ocean View, 1 King Bed (Top Floors)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Ocean View, Two Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Vista Ocean View, Two Queen Beds (Top Floors)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Ocean Villa 3 BR (Additional 1-time cleaning fee $403 and resort fee $104 per night due at property

Bed Count 1 King Bed Maximum Occupancy 8 Max

Turtle Bay Resort ratings based on 20 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Turtle Bay Resort

Everyone (8) Couples (5) Family (9)
4 out of 5
Atmosphere, spa. Just that we came in the wrong time it’s too much rain

Posted by on Dec 29, 2019

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Comment from Hotel Management

Dec 29, 2019 by Turtle Bay Resort

Thank you for staying with us. Please come back again when we have better weather.

5 out of 5
Our stay was awesome. We couldn’t have asked for more nicer people. It started with super great valet service who comp our parking when they saw my husband was handicapped. And ended with great food at the restaurant for our final meal on the island.

Posted by on Nov 12, 2019

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Comment from Hotel Management

Nov 20, 2019 by Turtle Bay Resort

Thank you for staying with us. Please come back again.

4 out of 5
Slipping from last year. Kula grill closed a couple days, some rust in the bath, slow drain in the sink, charged for parking and towels but returned towels and didnt have a car..total.miss greet at the point, we left after realizing it was packed and only 2 servers.....hoping it was an off week.

Posted by on Oct 12, 2019

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Comment from Hotel Management

Oct 12, 2019 by Turtle Bay Resort

Thank you for staying with us and for your valuable feedback. We will work on improving. Please come back again.

4 out of 5
The view from the room was amazing! However, the room was a bit outdated. The bathroom door had chipped paint all over which should be fixed.

Posted by on Sep 11, 2019

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Comment from Hotel Management

Sep 11, 2019 by Turtle Bay Resort

Thank you for staying with us and for your feedback. Please come back again.

5 out of 5
The resort was wonderful. The North Shore location is the only place to be.

Posted by , from Reading PA USA on Aug 19, 2019

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Comment from Hotel Management

Aug 20, 2019 by Turtle Bay Resort

Thank you for staying with us. Please come back again.

5 out of 5
Beach... awesome pool... awesome jacuzzi... good food... valet.

Posted by on Aug 13, 2019

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Comment from Hotel Management

Aug 14, 2019 by Turtle Bay Resort

Thank you for staying with us. Please come back again.

5 out of 5
The location of the property was incredible. The views were amazing!

Posted by , from Phoenix on Jul 19, 2019

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Comment from Hotel Management

Jul 19, 2019 by Turtle Bay Resort

Thank you for staying with us. Please come back again.

4 out of 5

Posted by on Jul 3, 2019

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Comment from Hotel Management

Jul 3, 2019 by Turtle Bay Resort

Thank you for staying with us. Please come back again.

5 out of 5
The perfect place to get away from a big city. It’s relaxing and beautiful. You can do every activity at the resort by enjoying a private beach, hiking, horseback riding, golf, snorkeling, kayaking and more. It is near the Polynesian Culture Center and Waimea Falls.

Posted by on Jul 1, 2019

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Comment from Hotel Management

Jul 2, 2019 by Turtle Bay Resort

Thank you for staying with us. Please come back again.

2 out of 5
The location was wonderful. The hotel could use some updating to be a 4 star hotel. I usually stay only at 5 stars because I want to be sure of the standard. This hotel was dirty. Our carpet needed to be changed. I put on socks every day because I didn't want to touch the carpet. Each night my socks were extremely dirty on the bottom. The windows needed cleaning in the lobby. It is a family resort. Not elegant. I was disappointed. Also, the horse stables were a mess. We have a ranch and I know when horses are sick. These poor horses were skinny, had no water, and looked exhausted. Honestly, it looked like abuse. This reflected poorly on the hotel!

Posted by on Apr 25, 2019

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Comment from Hotel Management

May 2, 2019 by HeleneArakaki

Aloha and thank you for your review. I apologize that your stay with us was less than ideal, and I have shared your concerns with my management team. With nearly 1,300 countryside acres, Turtle Bay Resort is proud to be the only Hawaii resort with its own stables. Our relatively small herd is very healthy and receives regular vet checks and vaccines. Along with constant access to water, the horses are fed a mixture of alfalfa cubes, Senior horse feed and a complete feed along with a rice bran supplement. To avoid being overworked, they work every other day, and are turned-out on days off to graze and socialize. Turtle Bay Resort offers a one-of-a-kind, front-row seat to the power, beauty and laid-back charm of the North Shore. I hope we will have the privilege of welcoming you back one day. With warmest aloha, Helene Arakaki, director of rooms & aloha managers

Renovations + Closures

This property is closed from March 26 2020 to May 31 2021 (dates subject to change).

The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):

  • Dining venue(s)

Property Features

As a guest of Turtle Bay Resort, you'll find a full-service spa, a golf course, and 2 outdoor swimming pools. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces. Business amenities include a 24-hour business center, a meeting room, and limo/town car service. Event space at this resort measures 27997 square feet (2601 square meters). A health club, a nightclub, and a sauna are also featured at the family-friendly Turtle Bay Resort. Parking is available for a fee. This 4-star Kahuku resort is smoke free.

  • 443 guestrooms or units
  • 6 levels
  • 5 dining venues
  • 6 bars or lounges
  • 27997 sq ft of conference space
  • 2601 sq m of conference space
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Business center (24 hours)
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Free WiFi
  • Outdoor tennis courts - 6
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Daniel K. Inouye Intl. Airport (HNL) (60.5 km / 37.6 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Turtle Bay Resort offers 443 accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels and pay movies. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Oven
  • Coffee maker
  • Hypo-allergenic bedding
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 6:00 AM to 11:00 AM.

Surfer, The Bar - Overlooking the ocean, this theme restaurant serves dinner only. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with a golf course and outdoor tennis courts. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Canoe on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Segway rental/tour on site
  • Boat tours nearby
  • Fitness classes on site
  • Basketball on site
  • Bicycle rentals on site
  • Swimming nearby
  • Sailing nearby
  • Scuba diving nearby
  • Ecotours on site
  • Golf driving range on site
  • Golf lessons on site
  • Golfing on site
  • Parasailing nearby
  • Helicopter/airplane tours on site
  • Hiking/biking trails on site
  • Horse riding/rental on site
  • Kayaking on site
  • Skydiving nearby
  • Mountain biking on site
  • Pilates classes on site
  • Scooter/moped rentals on site

Spa Services

Nalu Kinetic Spa has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Services include facials, body wraps, body scrubs, and detox wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Steam room in spa
  • Reflexology
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Anyone traveling to Hawaii is required to have a government Safe Travels account and self-quarantine for 14 days. Beginning October 15, travelers who have proof of a negative COVID-19 test taken no more than 72 hours before arriving are exempt from quarantine.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 26.18 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 300 per accommodation, per stay, plus a deposit of USD 250 per stay
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 15 lbs)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - TA-064-482-0992-01

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The tax ID number is TA-064-482-0992-01. This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. The property affirms that it follows sanitization practices of COVID-19 Health & Safety Standards (Hawai'i - USA) guidelines. The property affirms that it adheres to the Ecolab (3rd party expert - Global) sanitization guidelines.

  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows regional sanitization guidelines COVID-19 Health & Safety Standards (Hawai'i - USA)
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • State tax ID - TA-064-482-0992-01
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 300.00 per stay
  • Resort fee: USD 56.33 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Sporting facilities or equipment
  • Internet access
  • Phone calls
  • Faxes
  • In-room coffee
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 22 and USD 32 per person (approximately)
  • Self parking fee: USD 20.94 per night
  • Valet parking fee: USD 29.32 per night (in/out privileges)
  • Pet deposit: USD 250 per stay
  • Pet fee: USD 300 per accommodation, per stay
  • Rollaway bed fee: USD 26.18 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bay Turtle
  • Turtle Bay Resort Resort
  • Turtle Bay Hotel
  • Turtle Bay Hotel Kahuku
  • Turtle Bay Kahuku
  • Turtle Bay Resort Oahu
  • Turtle Bay Oahu
  • Turtle Bay Resort Hawaii/Oahu
  • Turtle Bay Resort Kahuku
  • Turtle Bay Resort Kahuku
  • Turtle Bay Resort Resort Kahuku

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.