For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
Stay at this Kahuku resort and you'll be within 2 miles (3 km) of Turtle Bay Beach and 6 miles (10 km) of Sunset Beach. Banzai Pipeline and Pupukea Beach Park are also within 6 miles (10 km).
Poolside dining
This smoke-free resort features a golf course, a full-service spa, and a nightclub. Dine at the beachfront restaurant and relax with beach umbrellas. Families will appreciate the onsite laundry facilities, kid-friendly dining, and supervised childcare.
Free WiFi, refrigerators
Featuring conveniences like refrigerators and coffee/tea makers, the 443 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include room service, in-room massages, and hair dryers.
Turtle Bay Resort ratings based on 172 Verified Reviews
Review Summary
4.4
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Turtle Bay Resort
Everyone (18)Couples (5)Family (9)
4 out of 5
Slipping from last year. Kula grill closed a couple days, some rust in the bath, slow drain in the sink, charged for parking and towels but returned towels and didnt have a car..total.miss greet at the point, we left after realizing it was packed and only 2 servers.....hoping it was an off week.
Posted by a verified traveler on Oct 12, 2019
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Comment from Hotel Management
Oct 12, 2019
by Turtle Bay Resort
Thank you for staying with us and for your valuable feedback. We will work on improving. Please come back again.
4 out of 5
The view from the room was amazing! However, the room was a bit outdated. The bathroom door had chipped paint all over which should be fixed.
Posted by Angela on Sep 11, 2019
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Comment from Hotel Management
Sep 11, 2019
by Turtle Bay Resort
Thank you for staying with us and for your feedback. Please come back again.
5 out of 5
The resort was wonderful. The North Shore location is the only place to be.
Posted by Doug, from Reading PA USA on Aug 19, 2019
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Comment from Hotel Management
Aug 20, 2019
by Turtle Bay Resort
Thank you for staying with us. Please come back again.
5 out of 5
Beach... awesome pool... awesome jacuzzi... good food... valet.
Posted by a verified traveler on Aug 13, 2019
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Comment from Hotel Management
Aug 14, 2019
by Turtle Bay Resort
Thank you for staying with us. Please come back again.
5 out of 5
The location of the property was incredible. The views were amazing!
Posted by Michael, from Phoenix on Jul 19, 2019
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Comment from Hotel Management
Jul 19, 2019
by Turtle Bay Resort
Thank you for staying with us. Please come back again.
4 out of 5
Posted by a verified traveler on Jul 3, 2019
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Comment from Hotel Management
Jul 3, 2019
by Turtle Bay Resort
Thank you for staying with us. Please come back again.
5 out of 5
The perfect place to get away from a big city. It’s relaxing and beautiful. You can do every activity at the resort by enjoying a private beach, hiking, horseback riding, golf, snorkeling, kayaking and more. It is near the Polynesian Culture Center and Waimea Falls.
Posted by a verified traveler on Jul 1, 2019
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Comment from Hotel Management
Jul 2, 2019
by Turtle Bay Resort
Thank you for staying with us. Please come back again.
2 out of 5
The location was wonderful. The hotel could use some updating to be a 4 star hotel. I usually stay only at 5 stars because I want to be sure of the standard. This hotel was dirty. Our carpet needed to be changed. I put on socks every day because I didn't want to touch the carpet. Each night my socks were extremely dirty on the bottom. The windows needed cleaning in the lobby. It is a family resort. Not elegant.
I was disappointed. Also, the horse stables were a mess. We have a ranch and I know when horses are sick. These poor horses were skinny, had no water, and looked exhausted. Honestly, it looked like abuse. This reflected poorly on the hotel!
Posted by a verified traveler on Apr 25, 2019
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Comment from Hotel Management
May 2, 2019
by HeleneArakaki
Aloha and thank you for your review. I apologize that your stay with us was less than ideal, and I have shared your concerns with my management team.
With nearly 1,300 countryside acres, Turtle Bay Resort is proud to be the only Hawaii resort with its own stables. Our relatively small herd is very healthy and receives regular vet checks and vaccines. Along with constant access to water, the horses are fed a mixture of alfalfa cubes, Senior horse feed and a complete feed along with a rice bran supplement. To avoid being overworked, they work every other day, and are turned-out on days off to graze and socialize.
Turtle Bay Resort offers a one-of-a-kind, front-row seat to the power, beauty and laid-back charm of the North Shore. I hope we will have the privilege of welcoming you back one day.
With warmest aloha,
Helene Arakaki, director of rooms & aloha managers
4 out of 5
The resort was nice and a little bit dated. Dining was good a bit expensive but that’s what you expect from a resort. The pool was nice and the beach and bay were quickly accessible and perfect to get in some beach time. The location was amazing as it is the only resort in that area so everything around it was true Hawaii unlike Waikiki that is very touristy. The room itself wasn’t anything to write home about but the view was amazing! In the restroom the sink had a flat front all the way down so I always stubbed my toes when washing my hands and the cabinet with the coffee machine had sharp corners pointing into the walkway of the bathroom that I scrapped and bruised myself in the middle of the night.
Posted by Jonathan, from Phoenix, us on Mar 23, 2019
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Comment from Hotel Management
Mar 27, 2019
by Turtle Bay Resort
Thank you for staying with us and for your valuable feedback. Your comments have been forwarded to the respective Department Heads for follow up. We hope that you will give us another opportunity to regain your trust.
5 out of 5
This is a beautiful property on the north shore. It’s quite and secluded unlike the crowded Honolulu area. The restaurant is excellent. The staff are friendly. Love it there
Posted by a verified traveler on Mar 3, 2019
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Comment from Hotel Management
Mar 6, 2019
by Turtle Bay Resort
Thank you for staying with us. Please come back again.
As a guest of Turtle Bay Resort, you'll find a full-service spa, a golf course, and 2 outdoor swimming pools. There are 6 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 7 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. A 24-hour business center, limo/town car service, and a meeting room are available. Event space at this resort measures 27997 square feet (2601 square meters). A health club, a nightclub, and a sauna are also featured at the family-friendly Turtle Bay Resort. Parking is available for a fee. This 4-star Kahuku resort is smoke free.
443 guestrooms or units
6 levels
6 dining venues
7 bars or lounges
27997 sq ft of conference space
2601 sq m of conference space
Nightclub
Bar on the beach
Bar by the pool
Coffee shop
Childcare (surcharge)
Towels for the beach
Umbrellas for the beach
Umbrellas for the pool
Business center (24 hours)
1 conference room
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Car service
Tour and ticket information
Concierge
Wedding services available
Garden
BBQ grill(s)
Gift shop
Beauty salon
Newspapers in lobby (free)
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Family property
Number of outdoor pools - 2
Free WiFi
Outdoor tennis courts - 6
Laundry facilities
Babysitting or childcare (surcharge)
Refrigerator
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
, Valet parking (surcharge)
Transport
Airport: Honolulu, HI (HNL-Daniel K. Inouye Intl.) (60.5 km / 37.6 mi)
Parking: Valet parking and self parking available for a surcharge
Room Amenities
Turtle Bay Resort offers 443 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels and pay movies. Bathrooms include complimentary toiletries and hair dryers. This Kahuku resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.
In-room dining (limited hours)
Flat-screen television
Cable channels
Movies for purchase
Refrigerator
Oven
Coffee maker
Hypo-allergenic bedding
Rollaway beds (surcharge)
Housekeeping (daily)
Massage in room (surcharge)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Connecting rooms available
Food & Drink
Surfer, The Bar - Overlooking the ocean, this theme restaurant serves dinner only. Guests can enjoy drinks at the bar.
Kula Grille - This restaurant serves breakfast and dinner. Open daily.
The Point Sunset Pool Bar - This beach restaurant specializes in Hawaiian cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.
Lei Leis Bar and Grill - Overlooking the golf course, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Ola Restaurant - This beachfront restaurant specializes in Hawaiian cuisine and serves lunch and dinner. Open daily.
Room service (during limited hours) is available.
Nearby Activities
A golf course, outdoor tennis courts, and a health club are featured at the resort. 2 outdoor swimming pools are on site along with a sauna and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Snorkeling on site
Ecotours on site
Golf driving range on site
Golf lessons on site
Golfing on site
Parasailing nearby
Helicopter/airplane tours on site
Hiking/biking trails on site
Horse riding/rental on site
Surfing/boogie boarding nearby
Volleyball on site
Kayaking on site
Skydiving nearby
Windsurfing nearby
Mountain biking on site
Yoga classes/instruction on site
Pilates classes on site
Segway rental/tour on site
Fitness classes on site
Basketball on site
Scooter/moped rentals on site
Bicycle rentals on site
Sailing nearby
Scuba diving nearby
Spa Services
Nalu Kinetic Spa has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Services include facials, body wraps, body scrubs, and detox wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Outdoor treatment areas
Couples treatment rooms
Manicures and pedicures
Body wraps
Body treatments
Body scrubs
Facial treatments
Aromatherapy treatments
Hydrotherapy treatments
Steam room in spa
Reflexology
Detoxification wrap
Massages
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair accessible path of travel
Accessible bathroom
Wheelchair accessible parking
In-room accessibility
Hotel Policies
Check-in
Check-in time starts at 3 PM
Special check-in instructions:
This property charges the following mandatory cleaning and resort fees collected at the property: USD 314.14 cleaning fee per stay and USD 78.53 resort fee per night for "Ocean Villa 3 BR" bookings and USD 366.49 cleaning fee per stay and USD 78.53 per night for "Ocean Villa 4 BR" bookings. For more details, please contact the property using the number provided on the booking confirmation email.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children stay free when using existing bedding.
Rollaway/extra beds are available for USD 26.18 per day.
Cribs (infant beds) are not available.
Pets
Pets: USD 300 per accommodation, per stay, plus a deposit of USD 250 per stay
Only dogs are allowed
Maximum 1 per room (weight limit: 15 lbs)
Certain rooms only
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No cribs (infant beds) available
Tax ID - TA-064-482-0992-01
Fees
Guests will be asked to pay the following charges at the property:
Deposit: USD 300.00 per stay
Resort fee: USD 52.88 per accommodation, per night
The resort fee includes:
Fitness center access
Sporting facilities or equipment
Internet access
Phone calls
Faxes
In-room coffee
Additional inclusions
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between USD 22 and USD 32 per person (approximately)
Self parking fee: USD 15.71 per day
Valet parking fee: USD 20.94 per night (in/out privileges)
Pet deposit: USD 250 per stay
Pet fee: USD 300 per accommodation, per stay
Rollaway bed fee: USD 26.18 per day
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Bay Turtle
Turtle Bay Resort Resort
Turtle Bay Hotel
Turtle Bay Hotel Kahuku
Turtle Bay Kahuku
Turtle Bay Resort Oahu
Turtle Bay Oahu
Turtle Bay Resort Hawaii/Oahu
Turtle Bay Resort Kahuku
Turtle Bay Resort Kahuku
Turtle Bay Resort Resort Kahuku
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
