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"We cannot wait to go back"

"This was an enjoyable stay but the property fell short on a few things. First, the food was lack luster. Nothing I had was something to write home about. Eating at the restaurants was nearly impossible, we mainly had to eat at the buffet most of the time. Late night food offerings were disappointing. How is there no 24 hour room service? Upon checkout, our wristbands were cut so we were not allowed to do anything except sit in the lobby for an hour while we waited for our transport back to the airport. When asked for a 12 PM checkout no one got back to us (or anyone traveling with our party). A shuttle was offered daily to Atlantis if you wanted to go gambling or see the resort. However it only runs at 8 PM and 11 PM so if you want to go at any other time you have to figure it out yourself. It would have been nice to offer transportation to the Straw Market or other points of interest for guests. They have the vehicles. There needs to be a swim up bar or easier ways to get to the bar. Only two steps in and out for such a big pool was ridiculous. The pros? Very clean rooms, very nice staff some of the best customer service I’ve ever had, HEAVY pours at the bars, private beach on the channel and large pool. Nightly entertainment was a lot of fun! Overall, good stay but resort needs some experience improvements."

"The service was sub par at best. We received a packet with a map of the resort, restaurant/bar hours, and events for each day. On 2 different days, the bar on the 4th floor at thE pool was closed when they should have been open. The bar on the first floor outside was also closed one day when it was supposed to be opened. The Feeding Frenzy at the pool was closed one afternoon when it was supposed to be open. My husband and I went to have dinner at Wasabi Joe's restaurant inside the resort and they were closed, even though they were supposed to be open. One morning for breakfast the toaster oven was broken so we couldn't get a hot breakfast. We were told to go to the hotel next door to get breakfast. Every time we asked about bar and restaurant hours at the front desk, we got handed another brochure of the resort and were told to refer to that for hours. I told them I was using all 3 of the brochures I was given for hours listed, yet things were constantly closed. They couldn't give an answer. The pool was out of towels. I asked 3 different people working the resort if they could restock. No luck! We ended bringing out room towels. The pool was supposed to do a 1 hr. spin wheel getting towels. The girl packed up and left 32 minutes in to this. we watched through the elevator window as we were heading down. Several times we were told the bars and restaurants were out of food and or drinks we wanted. Shower hot water was an issue. Waste of money for thousands spent! Never again!"

"We had a standard room, queen bed. The room was quaint with a large bathroom. Very clean, unfortunately no balcony but the windows did open. The hotel is absolutely stunning (and if you’re an OG 007 fan, you’ll notice a few filming spots) it has a decent size pool and a lovely beach. We stayed from Thursday to Saturday and didn’t have any trouble securing a shaded chair, until Saturday afternoon, when it got busier. Short walk to explore downtown and to Junkanoo Beach, we ate at the Salty Crab and the cracked conch was amazing! The beach was very busy as it was Sat and a lot of people from the cruise ships spend their day there. Staff at the Colonial were so friendly! A huge perk was that we were able to store our bags for the day and still had access to their beach! "

"Helpful staff, great breakfast "

"I’m giving Riu’s Paradise Palm on Paradise Island just one star. The service was disappointingly average, and staff lacked genuine friendliness toward guests. The rooms were mediocre at best—old furniture, stained sheets, and worn-out beds. Shockingly, you couldn’t even take a simple burger down to the beach—an odd and frustrating rule. The pool area was visibly run-down as well. For such a pricey stay, the overall experience was far below expectations. The only saving grace was the food in the restaurants. Other than that, I wouldn’t recommend it."