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W Chicago - City Center

4-star property
172 W Adams St, Chicago, IL 1-855-201-7819

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3.9 out of 5
Good!
See all 44 Travelocity Reviews

"My fiancé and I traveled to Chicago for his birthday. We bought a plane and hotel package at travelocity and honestly we were prepared to Get the suck ... " More

By a verified traveler on Tue 13 Mar 2018

Points Of Interest

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Hotel Description

4-star romantic hotel near Willis Tower

City center retreat

You'll be steps from Willis Tower and within a 10-minute walk of Art Institute of Chicago with a stay at this The Loop hotel. Also, Grant Park is within half a mile (1 km) and Millennium Park is within 2 miles (3 km).

Business services

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the 12 conference rooms, 24-hour business center, and valet parking. WiFi in public areas is free.

Comfy beds, WiFi

Boasting comforts such as pillowtop beds and premium bedding, the 403 guestrooms offer thoughtful touches like bathrobes and slippers. Other amenities include 24-hour room service, WiFi, and plasma TVs with cable channels.

Wonderful Room, Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$139* Per night/room Oct 31 - Nov 1

Fabulous Room, Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Mega Room, Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Mega Room, Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Cozy Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Cool Corner Room, Room, 1 King Bed, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

W Chicago - City Center ratings based on 44 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for W Chicago - City Center

Everyone (7) Couples (2) Family (2)
3 out of 5
Tasteful place and swanky virtually no amenities. Also over price and zero parking.

Posted by on Oct 7, 2019

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Comment from Hotel Management

Oct 8, 2019 by Tamika P ( Insider)

Thank you for your response, unfortunately we use a third party source for parking. Therefore parking prices are not determined by Marriott Hotels. The amenities that we offer are usually disclosed during the Check In process. Nonetheless, we value your feedback.

5 out of 5
The location was good, the front desk manager was thoughtful, and the room I eventually received was spacious.

Posted by , from Malibu, CA on Sep 28, 2019

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Comment from Hotel Management

Sep 30, 2019 by DeJuan E. (W Insider)

So thrilled to hear you enjoyed your stay and had an opportunity to interact with our wonderful staff. We can't wait to welcome you back on your next downtown Chicago getaway!

5 out of 5

Posted by on Sep 22, 2019

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Comment from Hotel Management

Sep 25, 2019 by DeJuan E. (W Insider)

Thanks for staying with us! We can't wait to welcome you back on your next downtown Chicago getaway!

5 out of 5
Loved the building and location. Would’ve been nice to have a mini-fridge in the room.

Posted by , from Richmond, VA on Jul 3, 2019

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Comment from Hotel Management

Jul 3, 2019 by Jennifer

Thank you so much for staying with us! We truly appreciate the feedback.

4 out of 5

Posted by on May 23, 2019

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Comment from Hotel Management

May 23, 2019 by DeJuan E. (W Insider)

Thank you for staying with us during your time in downtown Chicago!

5 out of 5
Great location. Liked that there was a 24 hour gym. Room was a good size, but the view was just so-so.

Posted by on Mar 26, 2019

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Comment from Hotel Management

Mar 29, 2019 by Jennifer

Thank you for staying with us! We appreciate your feedback.

5 out of 5
Loved the comfort of the room and great twenty four hour service!

Posted by on Feb 17, 2019

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Comment from Hotel Management

Apr 1, 2019 by Jennifer

Thank you for staying with us! We appreciated your feedback.

4 out of 5
Nice hotel nice staff close to shopping comfortable room close to train and tour area

Posted by , from Atlanta Ga on Sep 6, 2018

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Comment from Hotel Management

Sep 9, 2018 by Jennifer

Thank you for staying with us and we truly appreciate the feedback.

3 out of 5

beautiful upscale hotel but out of my league

Pros: Architecture!
Cons: Better marketing - this is an upscale, young person's hotel, but homeless sleeping on the sidewalk outside by 9 pm.
Pro - This hotel is beautifully restored. Cons- The lack of any type of soda machine (they referred you to the bar) was a bummer. If you are looking for fancy, this is it. And they don't take cash at all. So be prepared for pricey and all on credit. They did finally accept my cash deposit (I had paid online in advance for the one night via Travelocity) but had a person follow me to the room to lock up the mini bar/snacks and wouldn't let me use the wi-fi because I couldn't give them a credit card on file with the $200 per night deposit pre-authorized. They wanted me to find a Western Union- alone in downtown Chicago in a city I'd never been- to wire to my credit card company to increase my available credit by the amount of cash I was trying to give them. After tearfully explaining to the young woman my $288 one night stay was non-refundable by Travelocity, and I would be on the streets for the night she accepted the cash. Very stressful, probably my fault but her asking if "my parents or children could call her with a credit card" didn't make it better.

Posted by on Aug 31, 2018

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Comment from Hotel Management

Sep 3, 2018 by Jennifer

Thank you for staying with us and providing us with your feedback. We will address this directly.

5 out of 5

Best week ever

My fiancé and I traveled to Chicago for his birthday. We bought a plane and hotel package at travelocity and honestly we were prepared to Get the sucky room since we got a good deal. But what a surprise we got when we arrived and the hotel was beautiful, the lady in front asked us what we were here for and When we said bday she upgraded our room for free! Our room was a king size bed and a very large comfortable room ; that same night I went downstairs to ask for recommendation on a bar and when asked what the occasion I explained again that it was his bday, we went out and when we came back the hotel had sent us a bottle of champagne and macaroons!!! We had an awesome experience, and yes they are renovating the bar downstairs but it did not bother us at all.

Posted by , from Bradenton, Fl on Mar 13, 2018

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Comment from Hotel Management

Mar 19, 2018 by W Insider

Hello Melissa, We are so happy you enjoyed your weekend in Chicago, and your fiancé was able to celebrate his birthday with us! We hope to welcome you back soon. All of my best, Kelly F.

About the W Chicago - City Center

Location 172 W Adams St, Chicago, IL 60603

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site. Public spaces have free WiFi. There are 12 meeting rooms available. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly W Chicago - City Center. Parking is available for a fee. This Beaux Arts Chicago hotel is smoke free.

  • 1 building
  • 403 guestrooms or units
  • 22 levels
  • Built in 1928
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Chicago, IL (ORD-O'Hare Intl.) (29 km / 18 mi)
  • Train station: Chicago Union Station (0.7 km / 0.4 mi)
  • Metro station: Quincy Metro Station (0.1 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

W Chicago - City Center offers 403 air-conditioned accommodations with DVD players and minibars. Pillowtop beds feature premium bedding. 42-inch plasma televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries. This Chicago hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Refrigerators and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • DVD player
  • Refrigerator available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:00 AM to 11:00 AM.

Midland Social club - This restaurant specializes in American cuisine and serves breakfast, brunch, and lunch.

MSC Bar - This bar specializes in American cuisine and serves breakfast, lunch, and dinner. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Fitness classes on site

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.00 per night.

Pets

  • Pets: USD 25 per accommodation, per night, plus a deposit of USD 100 per stay
  • Weight limit: 50 lbs

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Service animals exempt from fees/restrictions
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 30 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per night (rates may vary)
  • Valet parking fee: USD 68.00 per night (in/out privileges)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 25 per accommodation, per night
  • Refrigerator fee: USD 20 per stay
  • Rollaway bed fee: USD 25.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chicago W City Center
  • W Chicago City Center
  • W Hotel Chicago City Center
  • w Chicago - City Hotel Chicago
  • w Hotel Chicago
  • w Hotels Chicago
  • Hotel W Chicago City Center
  • W Chicago - City Center Hotel
  • W Chicago - City Center Chicago
  • W Chicago - City Center Hotel Chicago

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.travelocity.com/Chicago-Hotels-W-Chicago---City-Center.h23481-p2.Hotel-Reviews?rm1=a2&

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.