"Very nice location, people were extremely friendly and attentive. The IPO lounge had a great staff very attentive there too!! " More

By a verified traveler on Tue 23 Aug 2016

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Hotel Description

A romantic stay in the heart of Chicago awaits you at W Chicago - City Center. Within just a 15-minute stroll, you'll find Art Institute of Chicago and Millennium Park. Highlights at this hotel include a restaurant, a bar/lounge, and a 24-hour business center.

All 403 rooms feature plasma TVs with cable channels, and you can enjoy iPod docks, WiFi, and DVD players. Minibars provide refreshments, and 24-hour room service is also available. Pillowtop beds and premium bedding welcome you to a good night's rest, and other nice touches include bathrobes and designer toiletries. In-room massages, safes, and hair dryers are also available.

A day of pampering can include massages and aromatherapy. 14,000 square feet (1301 square meters) of event facilities include meeting rooms, and other business amenities include limo/town car service. Additionally, you'll find a fitness center, WiFi in public areas, and coffee/tea in a common area. There's also the convenience of valet parking.

Attractions within a short walk walk of this 4-star The Loop hotel include Willis Tower and Skydeck Ledge.

Cozy Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$92 per night

Spectacular Room, Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Spectacular Room, Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Wonderful Room, Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Fabulous Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Fabulous Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

W Chicago - City Center ratings based on 33 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 5.0 out of 5.0
5 out of 5
Pros: Location was perfect!!
Location: There is literally a strip of shopping within walking distance and it is right down the street from the Willis Tower!!
Very nice location, people were extremely friendly and attentive. The IPO lounge had a great staff very attentive there too!!

Posted by , from Belleville, MI on Aug 23, 2016

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5 out of 5

This hotel was trendy and super friendly!

Pros: Close restaurants, Quiet
Our stay at the W was wonderful. We were helped from the valet when we arrived to the moment we checked out. When checking in we were welcomed with smiles and received a perk since it was our anniversary. The room was cozy and had trendy decor. Everyone on the staff was super friendly and helpful. My husband and I would stay there again!

Posted by , from Park Forest, IL on Sep 11, 2012

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1 out of 5

Extremely Disappointing

Last year, I booked the W City Center for my wedding, and I stayed there with many of my friends and family. I had a great experience, a wonderful room, and decided to book the hotel for my first anniversary. When my husband and I went to the front desk to check in, we were informed our room was not ready, even though it was 4:30 PM and the check-in time was 3 PM. He indicated that he would put a rush on cleaning our room, and it would only be about 20 minutes. He would call us when the room was ready. I would assume that common courtesy at this point would to apologize for the room not being ready-- instead, the front desk clerk was curt, rude, and ill mannered. We had dinner reservations that night, so we waited in the lobby for the room to be ready. As we're waiting, we see several (probably 15 groups of people) get room keys and head up to their rooms. We were confused, as we didn't book a special room, but waited for them to call us. 35 minutes later, we return to the front desk to the same front desk clerk. He doesn't recognize us, despite us sitting as close as possible to the front desk to wait for our room. After rudely greeting us again, he gives us the key to a "Cozy" room. I quickly realize how "cozy" this room is. Think smaller than a cruise ship cabin. What was most disappointing, however, was the quality of the room. The wallpaper was peeling off the walls, the entire room looked worn and old, despite being updated to a more "modern" look. The bathroom door refused to close properly, leaving several inches open to people walking by. My husband and I were claustrophobic, so we went back downstairs to the front desk clerk who (again!) did not recognize us from our previous two visits. We tell him about the room, he again did not apologize, and put us in a different room. Much bigger? Yes. Cleaner? Definitely not. There was long black hairs on the vanity and dirt on the floor. After this almost 2 hour ordeal of checking in and out of rooms, and missing our dinner reservation, we finally just decide to stay in the dirty room. The most unsettling and disturbing feeling, though, was knowing that our wedding guests may have experienced the same treatment that we did.

Posted by on Sep 6, 2012

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1 out of 5

Completely disappointing

Cons: Noisy
Last year, I booked the W City Center for my wedding, and I stayed there with many of my friends and family. I had a great experience, a wonderful room, and decided to book the hotel for my first anniversary. When my husband and I went to the front desk to check in, we were informed our room was not ready, even though it was 4:30 PM and the check-in time was 3 PM. He indicated that he would put a rush on cleaning our room, and it would only be about 20 minutes. He would call us when the room was ready. I would assume that common courtesy at this point would to apologize for the room not being ready-- instead, the front desk clerk was curt, rude, and ill mannered. We had dinner reservations that night, so we waited in the lobby for the room to be ready. As we're waiting, we see several (proabably 15 groups of people) get room keys and head up to their rooms. We were confused, as we didn't book a special room, but waited for them to call us. 35 minutes later, we return to the front desk to the same front desk clerk. He doesn't recognize us, despite us sitting as close as possible to the front desk to wait for our room. After rudely greeting us again, he gives us the key to a "Cozy" room. I quickly realize how "cozy" this room is. Think smaller than a cruise ship cabin. What was most disappointing, however, was the quality of the room. The wallpaper was peeling off the walls, the entire room looked worn and old, despite being updated to a more "modern" look. The bathroom door refused to close properly, leaving several inches open to people walking by. My husband and I were claustrophobic, so we went back downstairs to the front desk clerk who (again!) did not recognize us from our previous two visits. We tell him about the room, he again did not apologize, and put us in a different room. Much bigger? Yes. Cleaner? Definitely not. There was long black hairs on the vanity and dirt on the floor. After this almost 2 hour ordeal of checking in and out of rooms, and missing our dinner reservation, we finally just decide to stay in the dirty room. The most unsettling and disturbing feeling, though, was knowing that our wedding guests may have experienced the same treatment that we did.

Posted by on Aug 22, 2012

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4 out of 5

Quiet, but comfortable!

Pros: Quiet
Cons: Nothing close
This was a nice hotel. My room was a bit tiny, and the fact that the hotel is in a business oriented neighborhood presumably resulted in not a lot of activity during the weekend.

Posted by , from St Louis, MO, USA on Feb 22, 2012

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5 out of 5

staff were very friendly/helpful

Pros: Close restaurants, Free Internet, Quiet
Hotel rooms were well appointed, very clean, staff were very helpful/professional..room was quiet, lobby was very upscale. close to several great resturants. close to trains/buses. walked to shopping/theatre. overall convient to alot!

Posted by , from swfla on Dec 7, 2011

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5 out of 5

Fun and Trendy

Pros: Free breakfast, Close restaurants, Free Internet
Top notch service from the time they open the door for you. Fun "living room" like lobby to hang out with friends and spend the evening.

Posted by , from WI on Apr 12, 2011

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5 out of 5

Fantastic!

Pros: Close restaurants, Free Internet, Quiet
My husband and I stayed for 2 nights and had a great time! The check-in was super easy and the clerk was extremely friendly. The room was beautiful and very modern. All in all a great stay!

Posted by , from Loves park, il on Feb 8, 2011

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4 out of 5

Not excellent location

Cons: Nothing close
The room was good size for being in the city, the atmosphere is pretty hip and fun. The staff was friendly. I can't rate it higher though because the location is more by all the office buildings than by the shopping and entertainment. The hotel is definitely going for more of a party vibe which is fun if it were closer to the bars, etc.

Posted by , from naperville, il on Feb 7, 2011

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5 out of 5

This hotel is classy and modern

Pros: Quiet
My husband and I really enjoyed our stay. There was a modern cocktail lounge downstairs open all afternoon and evening. The rooms were clean and classy. I always enjoy the toiletries in hotels, but these were exceptional, by Bliss brand. The hotel is conveniently located to many Chicago sights and they offer a free ride to dinner or a show if it is within their boundaries. Great place!

Posted by , from West Chicago, IL on Feb 7, 2011

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About the W Chicago - City Center

Location 172 W Adams St, Chicago, IL 60603

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A 24-hour business center, limo/town car service, and meeting rooms are available. Public spaces have WiFi for a fee. Event space at this hotel measures 14,000 square feet (1301 square meters). A fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly W Chicago - City Center. Parking is available for a fee. This Beaux Arts Chicago hotel is smoke free.

  • 1 building
  • 403 guestrooms or units
  • 22 levels
  • 12 conference rooms
  • 14,000 sq ft of conference space
  • 1301 sq m of conference space
  • Built in 1928
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers for purchase
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Laundry facilities
  • Refrigerator (on request)
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Chicago, IL (ORD-O'Hare Intl.) (29.7 km / 18.5 mi)
  • Train station: Chicago Clybourn Station (6.2 km / 3.8 mi)
  • Metro station: Adams-Wabash Station (0.6 km / 0.4 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

W Chicago - City Center offers 403 air-conditioned accommodations with iPod docking stations and DVD players. Pillowtop beds feature premium bedding. 42-inch plasma televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries. This Chicago hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include minibars and hair dryers. Refrigerators, in-room massages, and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • DVD player
  • Refrigerator available
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

W Chicago - City Center has a restaurant on site.

24-hour room service is available.

Nearby Activities

The 24-hour fitness room has exercise bikes, elliptical trainers, and treadmills equipped with headphones for individual plasma TVs. Fresh fruit, bottled water, and towels are complimentary. The hotel also offers discounted access to two health clubs within four blocks, providing yoga and Pilates classes, indoor lap pools, spa treatments (with advance reservations), and tennis, racquetball, and basketball courts.

The hotel is five blocks from Lake Michigan, where guests can walk, jog, or bike along a 20-mile lakefront path. Oak Street Beach, two miles away, is popular for sunbathing and swimming in the summer. Canoeing, kayaking, and rowing equipment can be rented from the Lincoln Park Boathouse, three miles away. Six miles from the hotel, the Sydney R. Marovitz golf course offers a challenging and scenic nine-hole course along Lake Michigan.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby

Spa Services

  • Aromatherapy treatments
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Weight limit: 40 lb

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • Pets allowed (no fees)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200.00 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 30 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 14.95 per night (rates may vary)
  • Self parking fee: USD 46.00 per night
  • Valet parking fee: USD 67.00 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chicago W City Center
  • W Chicago City Center
  • W Hotel Chicago City Center
  • w Chicago - City Hotel Chicago
  • w Hotel Chicago
  • w Hotels Chicago
  • Hotel W Chicago City Center

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.