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4.1 out of 5

"Tasteful place and swanky virtually no amenities. Also over price and zero parking. " More

By a verified traveler on Mon 07 Oct 2019

Hotel Description

4-star romantic hotel near Willis Tower

City center retreat

Within a 10-minute walk of this The Loop hotel, you'll find Willis Tower and Art Institute of Chicago. Also, Grant Park is within half a mile (1 km) and Millennium Park is within 2 miles (3 km).

Business services

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the 12 conference rooms, 24-hour business center, and valet parking. WiFi in public areas is free.

Comfy beds, WiFi

Boasting comforts such as pillowtop beds and premium bedding, the 403 guestrooms offer thoughtful touches like bathrobes and slippers. Other amenities include 24-hour room service, WiFi, and plasma TVs with cable channels.

Mega Room, Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Mega Room, Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Spectacular Room, Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Spectacular Room, Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Fabulous Room, Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

W Chicago - City Center ratings based on 14 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for W Chicago - City Center

Everyone (9) Couples (2) Family (2)
2 out of 5

Posted by on Feb 17, 2020

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Comment from Hotel Management

Feb 18, 2020 by Tamika P.

I am sorry your stay was less than outstanding. If you find yourself back at W please reach out to the property insider. I could ensure your stay will be nothing less than perfect.

4 out of 5

Posted by on Dec 8, 2019

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Comment from Hotel Management

Dec 9, 2019 by DeJuan E. (W Insider)

Thanks for staying with us. We can't wait to welcome you back!

3 out of 5
Tasteful place and swanky virtually no amenities. Also over price and zero parking.

Posted by on Oct 7, 2019

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Comment from Hotel Management

Oct 8, 2019 by Tamika P ( Insider)

Thank you for your response, unfortunately we use a third party source for parking. Therefore parking prices are not determined by Marriott Hotels. The amenities that we offer are usually disclosed during the Check In process. Nonetheless, we value your feedback.

5 out of 5
The location was good, the front desk manager was thoughtful, and the room I eventually received was spacious.

Posted by , from Malibu, CA on Sep 28, 2019

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Comment from Hotel Management

Sep 30, 2019 by DeJuan E. (W Insider)

So thrilled to hear you enjoyed your stay and had an opportunity to interact with our wonderful staff. We can't wait to welcome you back on your next downtown Chicago getaway!

5 out of 5

Posted by on Sep 22, 2019

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Comment from Hotel Management

Sep 25, 2019 by DeJuan E. (W Insider)

Thanks for staying with us! We can't wait to welcome you back on your next downtown Chicago getaway!

5 out of 5
Loved the building and location. Would’ve been nice to have a mini-fridge in the room.

Posted by , from Richmond, VA on Jul 3, 2019

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Comment from Hotel Management

Jul 3, 2019 by Jennifer

Thank you so much for staying with us! We truly appreciate the feedback.

4 out of 5

Posted by on May 23, 2019

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Comment from Hotel Management

May 23, 2019 by DeJuan E. (W Insider)

Thank you for staying with us during your time in downtown Chicago!

5 out of 5
Great location. Liked that there was a 24 hour gym. Room was a good size, but the view was just so-so.

Posted by on Mar 26, 2019

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Comment from Hotel Management

Mar 29, 2019 by Jennifer

Thank you for staying with us! We appreciate your feedback.

5 out of 5
Loved the comfort of the room and great twenty four hour service!

Posted by on Feb 17, 2019

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Comment from Hotel Management

Apr 1, 2019 by Jennifer

Thank you for staying with us! We appreciated your feedback.

4 out of 5
Nice hotel nice staff close to shopping comfortable room close to train and tour area

Posted by , from Atlanta Ga on Sep 6, 2018

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Comment from Hotel Management

Sep 9, 2018 by Jennifer

Thank you for staying with us and we truly appreciate the feedback.

About the W Chicago - City Center

Location 172 W Adams St, Chicago, IL 60603

Renovations + Closures

This property is closed from March 24 2020 to January 1 2021 (dates subject to change).

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 12608 square feet (1171 square meters) and includes conference space. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly W Chicago - City Center. For a fee, parking is available. This Beaux Arts Chicago hotel is smoke free.

  • 1 building
  • 403 guestrooms or units
  • 22 levels
  • 12608 sq ft of conference space
  • 1171 sq m of conference space
  • Built in 1928
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: O'Hare Intl. Airport (ORD) (31.4 km / 19.5 mi)
  • Train station: Chicago Union Station (0.7 km / 0.4 mi)
  • Metro station: Quincy Metro Station (0.1 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

W Chicago - City Center offers 403 air-conditioned accommodations with DVD players and minibars. Pillowtop beds feature premium bedding. 42-inch plasma televisions come with premium cable channels and pay movies. Bathrooms include bathrobes, slippers, designer toiletries, and hair dryers. This Chicago hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • DVD player
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:00 AM to 11:00 AM.

Midland Social club - This restaurant specializes in American cuisine and serves breakfast, brunch, and lunch.

MSC Bar - This bar specializes in American cuisine and serves breakfast, lunch, and dinner. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Fitness classes on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.00 per night.

Pet Policy

  • Pets: USD 125 per accommodation, per day, plus a deposit of USD 150 per stay
  • Weight limit: 88 lbs
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Guests are provided with hand sanitizer and masks are required in public areas.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 30 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per night (rates may vary)
  • Valet parking fee: USD 73 per night (in/out privileges)
  • Pet deposit: USD 150 per stay
  • Pet fee: USD 125 per accommodation, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chicago W City Center
  • W Chicago City Center
  • W Hotel Chicago City Center
  • w Chicago - City Hotel Chicago
  • w Hotel Chicago
  • w Hotels Chicago
  • Hotel W Chicago City Center
  • W Chicago - City Center Hotel
  • W Chicago - City Center Chicago
  • W Chicago - City Center Hotel Chicago

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.