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"Walls were very thin. We could hear next door talking all night " More

By a verified traveler on Mon 22 Jul 2019

Hotel Description

3-star hotel near Willis Tower

City center stay

A stay at this The Loop hotel places you steps from Civic Opera House and a 5-minute walk from Cadillac Palace Theatre. Willis Tower and Chicago Riverwalk are also within half a mile (1 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. There's a 24-hour fitness center on site, and laundry facilities and concierge services are also offered.

Free WiFi, sofa beds

The 206 soundproofed guestrooms offer free WiFi and MP3 docks. TVs come with digital channels, and other amenities include sofa beds and refrigerators.

Room, Multiple Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 5 Max
$159* Per night/room May 17 - May 18

Room, Multiple Beds (Two Queen Beds with Sofa Bed)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, Multiple Beds, Accessible (Two Queen Beds with Sofa Bed)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 1 King Bed with Sofa bed, Accessible (Specialty)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed with Sofa bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hyatt Place Chicago/Downtown - The Loop ratings based on 8 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hyatt Place Chicago/Downtown - The Loop

Everyone (6) Family (1)
4 out of 5

Posted by on Apr 10, 2021

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Comment from Hotel Management

Apr 25, 2021 by Heather

Thank you for the feedback - we hope to host you again soon!

4 out of 5
Walls were very thin. We could hear next door talking all night

Posted by on Jul 22, 2019

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Comment from Hotel Management

Jul 23, 2019 by Heather

Thank you for the review!

5 out of 5
Great location and great service. Large rooms and friendly staff.

Posted by on Jul 8, 2019

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Comment from Hotel Management

Jul 11, 2019 by Heather

We appreciate the review! Hope to host you again!

3 out of 5
The power went out around 10pm and was out until 3 or 4am. It was a bit of a hinderance as we had just returned from dinner.

Posted by on Feb 3, 2019

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Comment from Hotel Management

Feb 7, 2019 by AM

Thank you for your feedback and am so sorry about the power outage. Trust me, we were suffering along with you- I really wish we had control, however it was a city-wide issue. We do hope to see you return soon!!

5 out of 5
Tomas was very helpful..he went out if his way. Breakfast was filling

Posted by , from Toronto on Sep 17, 2018

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Comment from Hotel Management

Sep 17, 2018 by AM

Thank you so much for your response! We will be sure to pass on your kind words to Tomas as well!! We hope to see you again soon.

3 out of 5
While the hotel itself was nice, the staff working the front desk were not very helpful or knowledgeable. They did make up for some of their blunders with a free glass of wine which took the edge of my unhappiness off a bit.

Posted by on Sep 17, 2018

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Comment from Hotel Management

Sep 17, 2018 by AM

We are so sorry to hear that your stay was anything less than excellent! We hope to see you again soon to have another opportunity to better serve you!!

4 out of 5
Nice and clean hotel. Good location. Friendly staff.

Posted by on Sep 17, 2018

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Comment from Hotel Management

Sep 17, 2018 by AM

Thank you so much for your response! We hope to see you again soon!

3 out of 5
The room wasn't very fitting for the number of people we had. The pool was amazing. The breakfast was ok. The food st the bar was ok. Alcohol was cut off early to what we are used to so that was disappointing.

Posted by on Sep 12, 2017

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Comment from Hotel Management

Oct 1, 2017 by Jesse Nichols

We're sorry for any inconvenience you may have experienced. We will work hard to correct the issue. Thank you for your feedback!

About the Hyatt Place Chicago/Downtown - The Loop

Location 28 North Franklin Street, Chicago, IL 60606

Renovations + Closures

The following facilities or services will be unavailable from March 1 2021 to June 1 2021 (dates subject to change):

  • Dining venue(s)

Property Features

Hyatt Place Chicago/Downtown - The Loop offers its guests an indoor pool and a 24-hour fitness center. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A business center and meeting rooms are available. The business-friendly Hyatt Place Chicago/Downtown - The Loop also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. Parking is available for a fee. This 3-star Chicago hotel is smoke free.

  • 1 building
  • 206 guestrooms or units
  • 17 levels
  • 3 conference rooms
  • Built in 2015
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Chicago Midway Airport (MDW) (18.1 km / 11.3 mi)
  • Train station: Millennium Station (1.1 km / 0.7 mi)
  • Metro station: Washington-Wells Station (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hyatt Place Chicago/Downtown - The Loop offers 206 air-conditioned accommodations with MP3 docking stations and safes. Accommodations are furnished with double sofa beds. Digital television is provided. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers, designer toiletries, and hair dryers. This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Pull-out sofa bed
  • MP3 dock
  • Television
  • Digital channels
  • Refrigerator
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Hyatt Place Chicago/Downtown - The Loop has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at 1:00 AM
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 100 per accommodation, per stay
  • Only dogs are allowed
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast and lunch. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Debit cards not accepted
  • Staffed front desk
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 69 per night
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Place Chicago/downtown-the Loop Hotel Chicago
  • Hyatt Place Chicago/downtown-the Loop Hotel
  • Hyatt Place Chicago/downtown-the Loop Chicago
  • Hyatt Place Chicago/downtown-the Loop
  • Hyatt Place Chicago/Downtown Loop Hotel
  • Hyatt Place Chicago/Downtown Loop Chicago
  • Hyatt Place Chicago/Downtown Loop
  • Hyatt Place Chicago/downtown the Loop
  • Hyatt Chicago The Loop Chicago
  • Hyatt Place Chicago/Downtown - The Loop Hotel
  • Hyatt Place Chicago/Downtown - The Loop Chicago
  • Hyatt Place Chicago/Downtown - The Loop Hotel Chicago

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.