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"Great location. The staff not so much. We arrived early so I knew that checking in was out of the question. I had no issue with that but we were told ... " More

By a verified traveler on Sun 23 May 2021

Hotel Description

3-star hotel near Water Tower Place

Heart of Chicago

A stay at this Near North Side hotel places you steps from Northwestern Memorial Hospital and a 5-minute walk from Michigan Avenue. Water Tower Place and John Hancock Center are also within half a mile (1 km).

Business services

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Self parking, a coffee shop, and a snack bar/deli are also offered.

Free Internet, flat-screen TVs

The 306 guestrooms offer free WiFi and free wired Internet, flat-screen TVs with satellite channels, and refrigerators. Room service, premium bedding, and free newspapers are also available.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
$149* Per night/room Jun 28 - Jun 29

Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Courtyard by Marriott Chicago Magnificent Mile ratings based on 18 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Courtyard by Marriott Chicago Magnificent Mile

Everyone (13) Couples (3) Family (2)
3 out of 5
Great location. The staff not so much. We arrived early so I knew that checking in was out of the question. I had no issue with that but we were told they couldn’t even hold our luggage. I have never been to a hotel where you can’t leave your luggage. It was 2 carryons. It wasn’t anything huge. Not only that but the person was rude about it. She said she could only hold them for 30 minutes. We sat in the lobby for about 3 minutes to figure out where to go eat then I went back to the desk so they could hold our luggage for 30 min as she had stated. All of a sudden she couldn’t even hold it for the 30 minutes. I then repeated that she had just said we could leave the luggage there for 30 minutes to which she quietly mumbled something I couldn’t hear & looked exasperated at me then said rudely "I think something just opened up; it’s $20 extra." Great! I took it. What I don’t understand is how literally 3 minutes earlier she had no room available. And 3 minutes earlier she would hold our luggage for 30 min but not now. And why she was being rude. The hotel is ok. Great location close to shopping & restaurants but she put me off to it. There’s a lot of other hotels in that area for that price range that I’d choose from first before ever going back to that one.

Posted by on May 23, 2021

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Comment from Hotel Management

May 27, 2021 by Dominique

Thank you for letting us know about your experience. We appreciate knowing how we can make things better. We hope you will give us another chance.

1 out of 5

Posted by on May 14, 2021

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Comment from Hotel Management

May 27, 2021 by Dominique

I am sorry that your stay was not up to our usual standards. I hope you give us another try in the future.

3 out of 5

Posted by on Apr 27, 2021

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Comment from Hotel Management

May 27, 2021 by Dominique

Thank you for your feedback.

5 out of 5

Posted by on Feb 13, 2021

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Comment from Hotel Management

Feb 23, 2021 by Dominique

Thank you for your feedback. We look forward to seeing you again.

2 out of 5
Current daytime receptionist who is a woman with glasses and dark hair. Poor service. She gave me and friends a hard time for no reason. Even at check out, she purposely tried to give us a hard time again.

Posted by , from Chicago on Oct 17, 2020

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Comment from Hotel Management

Oct 18, 2020 by km

We appreciate your feedback to better improve our guest satisfaction. We are going to address this to our staff. We hope to see you in the future

5 out of 5
Bed was super comfortable, and it had a great shower! Good hot water...

Posted by on Jan 12, 2020

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Comment from Hotel Management

Jan 13, 2020 by Leah

Thank you for choosing to stay with us! We appreciate your feedback!

5 out of 5
The facility was very clean. Great location and easy access to the Magnificent Mile shopping area. The staff was very helpful.

Posted by on Dec 12, 2019

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Comment from Hotel Management

Dec 12, 2019 by General Manager

Thank you for staying with us and for the high mark! we appreciate the kind words and hope to see you again soon.

3 out of 5
No one made our beds/replaced bedding on our first morning there. Very disappointed in the room service from the cleaning staff.

Posted by on Nov 5, 2019

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Comment from Hotel Management

Nov 5, 2019 by Dominique

I am so sorry this was your experience. This is not typical of our hotel staff. We strive to ensure our guest are completely satisfied.I appreciate your feedback and letting us know how we can do better in the future.

5 out of 5
Jhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhjjjjj

Posted by on Oct 6, 2019

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Comment from Hotel Management

Nov 21, 2019 by Dominique

I am glad you enjoyed your stay.

5 out of 5

Posted by on Aug 18, 2019

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Comment from Hotel Management

Aug 18, 2019 by Laura, Front Desk Manager

Thank you for your feedback, we hope to see you again soon!

About the Courtyard by Marriott Chicago Magnificent Mile

Location 165 East Ontario Street, Chicago, IL 60611

Renovations + Closures

The following facilities or services will be unavailable from July 5 2020 to July 5 2021 (dates subject to change):

  • Swimming pool

Property Features

Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site. WiFi and wired Internet are free in public spaces. Event space at this hotel measures 3700 square feet (344 square meters) and includes conference space. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Courtyard by Marriott Chicago Magnificent Mile. For a fee, parking is available. This 3-star Chicago hotel is smoke free.

  • 1 building
  • 306 guestrooms or units
  • 23 levels
  • 3700 sq ft of conference space
  • 344 sq m of conference space
  • Built in 2002
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Chicago Midway Airport (MDW) (22.4 km / 13.9 mi)
  • Train station: Millennium Station (1.1 km / 0.7 mi)
  • Metro station: Grand Station (Red Line) (0.6 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Courtyard by Marriott Chicago Magnificent Mile offers 306 accommodations with safes and complimentary newspapers. Beds feature premium bedding. 49-inch flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Chicago hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Starbucks - This coffee shop serves breakfast and lunch.

Copper Fox Gastropub - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 59 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chicago Magnificent Mile Marriott
  • Courtyard Chicago Magnificent Mile
  • Courtyard Marriott Chicago Magnificent Mile
  • Courtyard Marriott Hotel Chicago Magnificent Mile
  • Marriott Chicago Magnificent Mile
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  • Courtyard Marriott Chicago Magnificent Mile Hotel
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  • Chicago Courtyard by Marriott Chicago Magnificent Mile Hotel
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  • Courtyard Marriott Magnificent Mile Hotel
  • Courtyard Marriott Chicago Magnificent Mile
  • Courtyard Marriott Magnificent Mile
  • Courtyard by Marriott Chicago Magnificent Mile Hotel
  • Courtyard by Marriott Chicago Magnificent Mile Chicago
  • Courtyard by Marriott Chicago Magnificent Mile Hotel Chicago

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.