Great view, terrible value
Posted Jun 27, 2016
I suppose it should be expected that it's an old hotel and that things aren't top-of-the-line or in good working order, despite the price. We first entered the room and the toilet was running. We had to pull the handle up with every flush to keep it from running constantly. The water pressure was a light drizzle, but we were on the 10th floor. Not sure if that's normal. Unfolded a towel to find a blue sticky stain on it. Housekeeping didn't replace glasses or fully make the bed every time.
Despite all of these small gripes, my biggest issue was I plopped down at the foot of the bed to put on my shoes and fell through. I'm not an overweight fellow. It turns out that the bed was supported by wooden slats (explains a lot about its comfort), and that the foot of the bed had sparse support. Where I placed myself, I had ONE single quarter inch piece of wood to support me, which promptly snapped. There was over a foot of space in either direction. The bed was not adequately supported. We complained to the front desk and their only reaction was to send housekeeping, who replaced the single board that was snapped and did not reinforce the area. We carefully moved on the bed from then on for fear of breaking any more supports. All of the other pieces of wood (including the one that broke) appeared new and in good condition. The spaces indicate that these snap often, but are not always replaced.