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"The hotel was okay. It was clean and nice, but it was too far from Chicago. There was only one restaurant near by and the only entertainment was a cas ... " More

By a verified traveler on Fri 29 Jun 2018

Hotel Description

3-star hotel near Rivers Casino

In suburbs

You'll find Rivers Casino and Allstate Arena within 2 miles (3 km) of this Des Plaines hotel. Donald E. Stephens Convention Center and Rosemont Theatre are also within 3 miles (5 km).

Free shuttle, breakfast

A restaurant and a bar/lounge are featured at this hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Enjoy perks like free buffet breakfast and free train station pick-up.

Soaking tubs, WiFi

Boasting deep soaking bathtubs, the 142 guestrooms also offer WiFi and flat-screen TVs. Refrigerators, room service, and premium bedding are also available.

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$76* Per night/room Dec 26 - Dec 27

Standard Double Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed, Non Smoking (Near lobby)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Comfort Inn O'Hare - Convention Center ratings based on 37 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Comfort Inn O'Hare - Convention Center

Everyone (18) Couples (1) Family (2)
4 out of 5

Posted by on Aug 21, 2019

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Comment from Hotel Management

Aug 21, 2019 by The Comfort Inn Team

Dear Guest, Thank you for your feedback. We truly appreciate it! Sincerely,

4 out of 5
we were here 8 hours due to flight cancellation and trying to rebook Other than a very noisy exhaust fan in bath, room was fine. Breakfast room was overly warm (maybe because of multiple waffle makers) and noisy, but buffet was OK.

Posted by on Aug 8, 2019

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Comment from Hotel Management

Aug 9, 2019 by The Comfort Inn Team

Dear Guest, Thank you for your feedback, we greatly appreciate it! Sincerely,

4 out of 5
Room quality was excellent. Continental breakfast was quite good, although having it available for another hour would be nice. Airport shuttle was reliable, so connecting to public transportation was very convenient.

Posted by on May 31, 2019

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Comment from Hotel Management

Jun 2, 2019 by Fran

Thank you for taking the time to let us know you enjoyed your stay! We very much appreciate and value your feedback and will share it with our team. Also, I want you to know that your suggestion for our breakfast hours has been taken seriously and has been addressed by our management team. We accommodate many guests each evening and we try to make each guest’s stay a pleasure . Our goal is to provide dependable service to all of our guests at reasonable prices. It is only through your eyes that we can accurately assess the quality of the services we provide. We enjoyed having you as our guest, and would welcome the opportunity to be at your service any time you might be in our area. Kind Regards, Fran Prybylo Guest Relations Manager Comfort Inn O”Hare Trivedi Hospitality

4 out of 5
Clean comfortable bed. My room was near the elevator, when the door is open, not stuck it chimes. This can be heard all the times the door opens in the night. Great breakfast.

Posted by on Mar 2, 2019

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Comment from Hotel Management

Mar 4, 2019 by Comfort Inn O'Hare

Dear Guest, Thank you for taking the time to compete this survey! We appreciate your feedback! Sincerely,

5 out of 5
Our go-to hotel every time we to to Chicagoland. Close to family and easy access to downtown.

Posted by on Dec 26, 2018

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Comment from Hotel Management

Dec 26, 2018 by Fran

Thank you for taking the time to complete the Expedia Guest Satisfaction Survey with such positive feedback! I have taken the liberty of sharing your very kind comments with our team, so they may enjoy them also. We are very proud of our hotel and the services we provide and we are so glad you enjoyed your stay with us. We are looking forward to providing you the same pleasant accommodations and service any time you might be in our area. Kind Regards, Fran Prybylo Guest Relations Manager Trivedi Hospitality Fran@trivedihospitality.com

2 out of 5

Comfort of Room

Cons: Room comfort.
My room felt humid and when I stepped on the floor the carpet actually felt like it was damp. I started to feel like I was getting a cold or getting sick. When I got back from being out of town I had to go to the Dr because I was feeling worse. I was diagnosed with Pneumonia. I'm pretty sure the room conditions made me worse as I have never had this condition before.

Posted by on Jul 26, 2018

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Comment from Hotel Management

Jul 29, 2018 by Fran

Thank you for taking the time to complete the Expedia Guest Satisfaction Survey regarding your recent stay at our hotel On behalf of our entire team, I would like to apologize for failing to exceed your expectations, Your satisfaction is important and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. It is never our intention to jeopardize the comfort and convenience of our guests. Please accept our heartfelt apology for your discomfort. We do hope you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind Regards, Fran Prybylo Guest Relations Manager Comfort Inn O’Hare Trivedi Hospitality

3 out of 5

Nice, clean, but too far from Chicago.

Pros: Clean, nice, airport shuttle.
Cons: Nothing really.
Location: The only restaurant close by was a little dinner, nothing special. The only entertainment was a casino which didn't appeal to me
The hotel was okay. It was clean and nice, but it was too far from Chicago. There was only one restaurant near by and the only entertainment was a casino. The airport shuttle is the only reason to stay here.

Posted by on Jun 29, 2018

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Comment from Hotel Management

Jul 2, 2018 by Fran

Thank you for taking the time to complete the Expeda Guest Satisfaction Survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure youthat we will use this information to do everything possible to create and enjoyable experience for each of our guests. We do hope you will consider staying with us again so that we can provide you with a superior experience. Kind Regards, Fran Prybylo Guest Relations Manager Trivedi Hospitality

1 out of 5
This hotel is nothing like it is advertised. The photos are obviously some that were shot years ago. We stopped in to check in and we smelled cigarettes in the lobby and the rooms were uncleaned. We asked the hotel personnel that we wanted to cancel our reservation, but they denied us, even for the second night.

Posted by , from Wisconsin on May 1, 2018

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Comment from Hotel Management

May 2, 2018 by Fran

Dear Mark, Thank you for taking the time to review our property. Feedback like your helps us to see what areas need improvement. Your unsatisfactory experience does not represent the level of service and accommodations we strive to provide. It is never our intention to jeopardize the comfort and convenience of our guests, Please accept our heartfelt apology for the discomfort you may have felt. Be assured your issues have been raised with our Management Team and appropriate action will be taken. We do our best to excel in service and prevent issues from recorring. Your willingness to share your ixperience is genuinely appreciated. Your comments do help us to improve. Kind Regards, Fran Prybylo Guest Relations Manager Comfort Inn O’Hare Trivedi Hospitality

5 out of 5
This was a good location as I had business in the suburbs of Chicago, but wanted to be close to the airport. The best thing about this Comfort Inn was the service. The motel employees were very service oriented in every way. It was clean, comfortable, and very reliable, from the shuttle service to all areas in the motel. I would definitely recommend this motel.

Posted by on Apr 25, 2018

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Comment from Hotel Management

Apr 25, 2018 by Fran

WOW! Thank you for taking the time to complete with Expedia Guest Satisfaction Survey with such Positive Feedback! I have taken the liberty of sharing your kind comments with our team, so they may enjoy them also. We are very proud of our hotell and the services we provide and we are delighted you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service any time you might be in our area. Kind Regards, Fran Prybylo Guest Relations Manager Trivedi Hospitality

3 out of 5

Easy drive to convention center

Pros: Location is easy to find. Free parking and free hot breakfast.
Cons: Wi fi was pretty much un useable Had to use phoines for all internet access
Location: Easy drive to convention center and a few local restaraunts. Extreme traffic if trying to visit the aquarium or museums.
Stayed to attend convention center event. Easy 5 minute drive straight down the road.

Posted by on Apr 15, 2018

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Comment from Hotel Management

Apr 16, 2018 by Fran

Dear Kevin, Thank you for taking the time to complete the Expedia Guest Satisfaction survey with such positive feedback. We are very proud of our hotel and the services we provide and we are delighted you enjoyed your stay with us. Also, I would like to let you know that our shuttle service will take you to the train station on River Rd. that train goes to downtown Chicago, where you can access the Museums and Aquarium, and not have the traffic issue or parking. Just an alternative. We very much enjoyed having you as our guests and we are looking forward to providing you the same pleasant accommodations and service any time you might be in our area.

About the Comfort Inn O'Hare - Convention Center

Location 2175 E Touhy Ave, Des Plaines, IL 60018

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces. There's an onsite business center. Event space at this hotel measures 2170 square feet (202 square meters) and includes conference space. The business-friendly Comfort Inn O'Hare - Convention Center also features multilingual staff, coffee/tea in a common area, and concierge services. A roundtrip airport shuttle (available 24 hours), a train station pick-up service, and a train station drop-off service are free. This 3-star Des Plaines hotel is smoke free.

  • 1 building
  • 142 guestrooms or units
  • 3 levels
  • 2170 sq ft of conference space
  • 202 sq m of conference space
  • Breakfast available (free)
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Chicago, IL (ORD-O'Hare Intl.) (6.9 km / 4.3 mi)
  • Train station: Park Ridge Dee Road Station (2.9 km / 1.8 mi)
  • Property shuttles: Free airport shuttle and train station pick-up
  • Parking: Extended parking available for a surcharge

Room Amenities

Comfort Inn O'Hare - Convention Center offers 142 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Deep soaking tub
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free hot/cold buffet breakfast daily from 6 AM to 9 AM.

Tiffanys Restaurant - This family restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

24-hour airport shuttle service is available on request. 24-hour train station shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered on request 24 hours a day. Train station transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property provides parking for 1 vehicle per room per stay. Additional parking is available for a surcharge.

Guests must contact this hotel in advance to reserve weekly parking. Contact the office using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Parking height restrictions apply
  • Debit cards
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Utility surcharge: USD 5 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0.00 per stay (rates may vary)
  • Extended parking fee: USD 25 per day
  • Rollaway bed fee: USD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Inn Hotel O'Hare
  • Comfort Inn O'Hare
  • O'Hare Comfort Inn
  • Comfort Inn Des Plaines
  • Comfort Inn o`Hare Hotel Des Plaines
  • Des Plaines Comfort Inn
  • Comfort Inn O'Hare Convention Center Hotel Des Plaines
  • Comfort Inn O'Hare Convention Center Hotel
  • Comfort Inn O'Hare Convention Center Des Plaines
  • Comfort Inn O'Hare Convention Center
  • Comfort Inn O'Hare - Convention Center Hotel
  • Comfort Inn O'Hare - Convention Center Des Plaines
  • Comfort Inn O'Hare - Convention Center Hotel Des Plaines

You should know

  • Comfort Inn O'Hare - Convention Center offers transfers from the airport and train station. Please contact the property at the number on the booking confirmation on arrival with your arrival details.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.travelocity.com/Chicago-Hotels-Comfort-Inn-O'Hare---Convention-Center.h11013-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.