6/10 Okay
Sara
Traveled with family and small children, Traveled with family
Jul 29, 2024
Liked: Amenities
Disliked: Staff & service
3 stars - not as nice as expected, but not the worst I've been to. We had the furthest possible room from the lobby, but they didn't tell us an alternate way to get there at check-in, they made it seem like it was just down the hall. We had to explore and find our own shortcuts to our room. The AC in our room didn't work and when we called the front desk to see if they had fans they did not. The service in the restaurant for dinner was terrible - it wasn't even busy, I think our waitress just didnt know what she was doing half the time. The manager did apologize and make it right, but I had to go ask the hostess to speak with him because out waitress was typically not around to ask her. Staff were a mix of extremely friendly or completely apathetic. The kids enjoyed the pool and bowling, and I liked that it was an easy drive to O'Hare airport and I didn't have to get on the interstate with crazy construction to get there from the resort. Overall, I would give one more chance and stay again, simply because of how easy it was to get to O'Hare, but with much, much lower expectations.
Sara
Stayed 1 night in Jul 2024