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The Westin Chicago Northwest

4-star property
400 Park Blvd, Itasca, IL 1-855-201-7819
3.8 out of 5
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See all 24 travelocity Reviews

"This property could use a major upgrade! It’s very old and out of date. " More

By a verified traveler on Tue 07 Sep 2021

Points Of Interest

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Hotel Description

Enjoy 2 restaurants at this 4-star Itasca hotel

Near the airport

Within 2 miles (3 km) of this Itasca hotel, you'll find Ned Brown Forest Preserve and TopGolf Chicago. Pirates Cove Childrens Theme Park and Alexian Brothers Medical Center are also within 2 miles (3 km).

Multiple dining options

This smoke-free hotel includes 2 restaurants, an indoor pool, and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the spa tub and perks like free self parking and a free area shuttle.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$108* Per night/room Oct 1 - Oct 2

Room, 2 Double Beds, Accessible, Non Smoking (Mobility & Hearing w/ Roll-in Shower)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Accessible, Non Smoking (Mobility & Hearing w/ Tub)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 5 Max

The Westin Chicago Northwest ratings based on 24 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Westin Chicago Northwest

Everyone (12) Couples (5) Family (5)
5 out of 5

Posted by on Jun 15, 2023

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Comment from Hotel Management

Jul 17, 2023 by Angelica

Thank you for taking the time to write us about your recent stay. It's wonderful to hear about your overall memorable experience with us. We appreciate all of your feedback about your stay. Thank you for choosing the Westin Chicago Northwest Hotel and we look forward to welcoming you back again soon!

5 out of 5

Posted by on Jun 3, 2023

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Comment from Hotel Management

Jun 4, 2023 by Angelica

Thank you for taking the time to write us about your recent stay. It's wonderful to hear about your overall memorable experience with us. We appreciate all of your feedback about your stay. Thank you for choosing the Westin Chicago Northwest Hotel and we look forward to welcoming you back again soon!

3 out of 5

Posted by on Oct 14, 2021

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Comment from Hotel Management

Feb 19, 2022 by Angelica

Thank you for taking the time to complete the online survey regarding your recent experience at Westin Chicago Northwest. Based on your review looks like we have room for improvement we apologize for any inconvenience you may have experienced. If there was something specific that we could have done better and provide you with an exceptional stay, please don’t hesitate to reach out and let us know what that would be and it will be my pleasure to assist you. Thank you for choosing The Westin Chicago Northwest Hotel!

3 out of 5
This property could use a major upgrade! It’s very old and out of date.

Posted by on Sep 7, 2021

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Comment from Hotel Management

Sep 13, 2021 by Angelica

Thank you so much for taking the time to write us about your recent stay! We appreciate your feedback. Have a great day and we look forward to welcoming you back again soon.

5 out of 5

Posted by on Jul 31, 2021

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Comment from Hotel Management

Apr 3, 2022 by Angelica

Thank you for taking the time to write us about your recent stay. It's wonderful to hear about your overall memorable experience with us. Thank you for choosing the Westin Chicago Northwest Hotel and we look forward to welcoming you back again soon!

5 out of 5

Posted by on Jul 30, 2021

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Comment from Hotel Management

Apr 3, 2022 by Angelica

Thank you for taking the time to write us about your recent stay. It's wonderful to hear about your overall memorable experience with us. Thank you for choosing the Westin Chicago Northwest Hotel and we look forward to welcoming you back again soon!

1 out of 5
Flight got delayed and I missed the stay the hotel or Travelocity still haven’t got back to me

Posted by on Jul 27, 2021

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Comment from Hotel Management

Jul 30, 2021 by Angelica

Thanks for taking the time to write us about your recent stay. I am sorry to learn of your less than perfect experience with us, please accept my apologizes for the inconvenience. I’m not sure who you contacted directly at the hotel please contact me directly if there is anything I can assist you with. Thank you for choosing The Westin Chicago Northwest Hotel. Have a great day and we hope to welcoming you back again soon!

5 out of 5
The property is beautiful and efficiently managed. I thought the rate was appropriate. I would've liked more clear information regarding the breakfast. After selecting my fruit, a small muffin and 2 slices of bacon with coffee, I was presented a bill for $15. I'm used to less posh accommodations that have similar breakfast included in the rate. It's not the price I object to, merely the lack of clarity about it.

Posted by on Jul 24, 2021

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Comment from Hotel Management

Jul 25, 2021 by Angelica

Thank you so much for taking the time to write us about your recent stay! I am thrilled to hear about your five star worthy experience with us. I am sorry to learn of your less than perfect experience with breakfast, please accept my apologizes for the inconvenience. I have reached out to the department manager about your stay and we will be taking a closer look at the discrepancy. Thanks for choosing The Westin Chicago Northwest as we know you have many options when it comes to hotels in the area. Have a great day and we look forward to welcoming you back again soon. Best,

4 out of 5
Notice bed mattress shown signs of wear

Posted by on Jul 22, 2021

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Comment from Hotel Management

Jul 24, 2021 by Angelica

Thank you so much for taking the time to write us about your recent stay! I am thrilled to hear about your overall memorable experience with us. Thank you for providing us your feedback on the mattress. If there is any further feedback please don't hesitate to reach out and let us know what that would be. Thanks for choosing The Westin Chicago Northwest. Have a great day and we look forward to welcoming you back again soon. Best,

4 out of 5

Posted by on Jul 4, 2021

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Comment from Hotel Management

Jul 18, 2021 by Angelica

- [ ] Thank you so much for taking the time to write us about your recent stay! I am thrilled to hear about your overall memorable experience with us. If there was something specific that we could have done better to earn a higher rating and provide you with an exceptional stay, please don't hesitate to reach out and let us know what that would be. Thanks for choosing The Westin Chicago Northwest as we know you have many options when it comes to hotels in the area. Have a great day and we look forward to welcoming you back again soon. Best,

About the The Westin Chicago Northwest

Location 400 Park Blvd, Itasca, IL 60143

Renovations + Closures

The property will be renovating from September 20 2023 to September 26 2023 (completion date subject to change). The following areas are affected:

  • Parking area

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

The Westin Chicago Northwest offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Business amenities include a 24-hour business center and 19 meeting rooms. Event space at this hotel measures 44935 square feet (4175 square meters) and includes conference space. The business-friendly The Westin Chicago Northwest also features multilingual staff, a garden, and coffee/tea in a common area. Free self parking is available. This 4-star Itasca hotel is smoke free.

  • 416 guestrooms or units
  • 12 levels
  • 2 dining venues
  • 44935 sq ft of conference space
  • 4175 sq m of conference space
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Concierge
  • Wedding services available
  • Garden
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Free area shuttle
  • Snack bar/deli
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Train station: Itasca Station (3.5 km / 2.2 mi)
  • Property shuttles: Free area shuttle
  • Parking: Free self parking

Room Amenities

The Westin Chicago Northwest offers 416 air-conditioned accommodations with safes and complimentary bottled water. Accommodations offer separate sitting areas. 49-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, bathrobes, and hair dryers. This Itasca hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Sitting area
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 11:30 AM.

Market Place - This coffee shop serves breakfast and lunch.

400 Park Bistro - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Seared Fine Dining - This steakhouse serves lunch and dinner. Open daily.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals on site
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Golfing nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 17 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

This property uses a grey water recycling system

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, and cash. This property uses a grey water recycling system. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Grey water recycling system
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Sustainability/community reinvestment (10% revenue or more)
  • UnionPay
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Pets allowed (no fees)
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free - maximum age 17
  • Guests are not provided with hand sanitizer
  • Social distancing measures are not in place
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Number of children who can stay free - 4

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 19.95 per person
  • Fee for in-room wireless Internet: USD 9.99 per 24-hour period (rates may vary)
  • Facilities fee: USD 10.00 per accommodation, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Westin Chicago Northwest
  • Westin Hotel Northwest Chicago
  • Westin Northwest Chicago
  • Itasca Westin
  • Westin Itasca
  • Westin Chicago Northwest Hotel Itasca
  • Westin Chicago Northwest Hotel
  • Westin Chicago Northwest Itasca
  • The Westin Chicago Northwest Hotel
  • The Westin Chicago Northwest Itasca
  • The Westin Chicago Northwest Hotel Itasca

You should know

  • Up to 4 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.