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The Westin Chicago Northwest

4-star property
400 Park Blvd, Itasca, IL 1-855-201-7819

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3.6 out of 5
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See all 17 Travelocity Reviews

"Very convenient to have a hotel room so close after dinner " More

By a verified traveler on Sun 02 Aug 2020

Points Of Interest

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Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$67* Per night/room Aug 21 - Aug 22

Suite, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Enjoy 2 restaurants at this 4-star Itasca hotel

Near the airport

Within 2 miles (3 km) of this Itasca hotel, you'll find Ned Brown Forest Preserve and Pirates Cove Childrens Theme Park. Alexian Brothers Medical Center and Rainbow Falls Waterpark are also within 3 miles (5 km).

Multiple dining options

This smoke-free hotel includes 2 restaurants, an indoor pool, and a 24-hour fitness center. Traveling on business? Take advantage of the 19 conference rooms, 24-hour business center, and valet parking. Enjoy the spa tub and perks like free self parking and a free area shuttle.

WiFi, refrigerators

Featuring conveniences like sitting areas and refrigerators, the 416 guestrooms also offer WiFi and flat-screen TVs with cable channels. Other amenities include room service, coffee/tea makers, and free bottled water.

The Westin Chicago Northwest ratings based on 17 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Westin Chicago Northwest

Everyone (10) Couples (4) Family (2)
5 out of 5
Very convenient to have a hotel room so close after dinner

Posted by , from Joliet on Aug 2, 2020

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Comment from Hotel Management

Aug 3, 2020 by General Manager

Thank you for your five stars! We hope to welcome you back soon

4 out of 5

Posted by on Jun 28, 2020

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Comment from Hotel Management

Jun 29, 2020 by General Manager

Thank you for your 4 stars. We are glad your stay was enjoyable! Be Well!

3 out of 5
Not enough parking. Several large semi-trailers were being stored in the lot, taking up many spaces. Hard to find a spot to park. Reserved a room for 3 people and they gave us a room with only 1 bed (no pull out, like we had reserved). No water pressure in the bathroom. We called the front desk and they said they were aware of the problem and would call us when fixed. They never called or apologized. Wasn't fixed until the next day. Customer service could have been much better.

Posted by on Dec 17, 2019

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Comment from Hotel Management

Dec 17, 2019 by Gerneal Manager

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

1 out of 5
My reservation was cancelled by this property due to a “glitch” in their system....

Posted by on Nov 18, 2019

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Comment from Hotel Management

Nov 26, 2019 by General Manager

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.

5 out of 5
amenities were great, pool was amazing, easy access

Posted by on Nov 3, 2019

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Comment from Hotel Management

Nov 4, 2019 by Anna

Good morning We are glad you had a wonderful stay. Hope to see you again. Thank you.

4 out of 5
Very nice staff very nice place Only complaint would be lack of communication on the breakfast coupon I did not see it and went outside to beak fast during my stay

Posted by on Oct 27, 2019

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Comment from Hotel Management

Oct 28, 2019 by General Manager

Thank you for your four stars! Your feedback was shared with our operational team and we hope to welcome you back

2 out of 5

Posted by on Oct 12, 2019

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Comment from Hotel Management

Oct 21, 2019 by General Manager

Thank you for taking the time to share your feedback.

5 out of 5
Comfortable bed and pillow. Clean room with Starbucks coffee in room.

Posted by on Sep 29, 2019

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Comment from Hotel Management

Sep 30, 2019 by General Manager

Thank you for your five star review! We look forward to welcoming you back!

2 out of 5
We left a card with money in it for the wedding we were attending mike and allies and the white envelope said their names on it and we called they said they didn’t have it but we know we left it with the invitation in the room! Room number 317! The housekeeping must’ve taken it while cleaning! Please advise!

Posted by on Aug 5, 2019

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5 out of 5

Posted by on Mar 6, 2019

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Comment from Hotel Management

Apr 1, 2019 by General Manager

Thank you for your five stars!

About the The Westin Chicago Northwest

Location 400 Park Blvd, Itasca, IL 60143

Property Features

The Westin Chicago Northwest offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite 24-hour business center. Event space at this hotel measures 44935 square feet (4175 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and a garden are also featured at the business-friendly The Westin Chicago Northwest. Free self parking is available. This 4-star Itasca hotel is smoke free.

  • 416 guestrooms or units
  • 12 levels
  • 2 dining venues
  • 44935 sq ft of conference space
  • 4175 sq m of conference space
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Free area shuttle
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge) , Free parking nearby

Transport

  • Airport: O'Hare Intl. Airport (ORD) (30.6 km / 19 mi)
  • Train station: Itasca Station (3.5 km / 2.2 mi)
  • Property shuttles: Free area shuttle
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

The Westin Chicago Northwest offers 416 air-conditioned accommodations with safes and complimentary bottled water. Accommodations offer separate sitting areas. 49-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, bathrobes, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Sitting area
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11:00 AM.

Market Place - This coffee shop serves breakfast and lunch.

400 Park Bistro - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Seared Fine Dining - This steakhouse serves lunch and dinner. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

It is property policy that all guests must wear a face mask within public areas of the property.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 10 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 40 lbs)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property

Guests are provided with hand sanitizer

The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Guests are provided with hand sanitizer.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Pets allowed (no fees)
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Number of children who can stay free - 4

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 10.00 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 19.95 per person (approximately)
  • Fee for in-room wireless Internet: USD 9.99 per 24-hour period (rates may vary)
  • Valet parking fee: USD 5.00 per day
  • Facilities fee: USD 10.00 per accommodation, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Westin Chicago Northwest
  • Westin Hotel Northwest Chicago
  • Westin Northwest Chicago
  • Itasca Westin
  • Westin Itasca
  • Westin Chicago Northwest Hotel Itasca
  • Westin Chicago Northwest Hotel
  • Westin Chicago Northwest Itasca
  • The Westin Chicago Northwest Hotel
  • The Westin Chicago Northwest Itasca
  • The Westin Chicago Northwest Hotel Itasca

You should know

  • Up to 4 children 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.