"Nice enough for a quick stay. Was under construction so parking lot was a mess. Rooms were clean, breakfast area was kept clean as well. " More

By a verified traveler on Mon 19 Feb 2018

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Hotel Description

3-star hotel near Edge Ice Arena

Near the airport

You'll be within 6 miles (10 km) of Rosemont Theatre and 9 miles (15 km) of Donald E. Stephens Convention Center. Also within 9 miles (15 km) are Rivers Casino and Allstate Arena.

Free perks

This hotel features an indoor pool and a fitness center. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the spa tub and free perks like buffet breakfast and free self parking.

Free Internet, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 92 guestrooms offer free WiFi and free wired Internet, as well as TVs with cable channels. Other amenities include down comforters, free weekday newspapers, and free local calls.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$67 per night

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Non Smoking (1 bedroom)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible, Non Smoking (1 bedroom)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio Suite, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Country Inn & Suites by Radisson, Chicago O'Hare South, IL ratings based on 65 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Country Inn & Suites by Radisson, Chicago O'Hare South, IL

Everyone (33) Business (1) Couples (1) Family (2)
3 out of 5
Rooms were decent for price. However one wreaked of marijuana and the way too potent smell of air freshener to cover it up. Beer bottle was next to bed from previous guest. Also reason why we booked particular hotel was because it had indoor hot tub and pool. Hot tub was not working. Very very disappointed in that fact. As for the free breakfast, some of the bagels were moldy and staff that was restocking did say excuse me however just charged his way through regardless of what you were doing or if you even had the chance to move. Almost plowed over my 1 year old.

Posted by , from Green Bay, WI on Nov 5, 2018

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2 out of 5
The hotel has a very musty smell which seems to come from the elevator shaft. It is difficult to breathe in the elevator and the smell pervades the rooms. The hotel is far from the airport and the shuttle is only once an hour so we had to take a taxi and were charged 1.5 times the regular rate because of the location.

Posted by , from Parksville BC on Oct 5, 2018

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2 out of 5
walls were all touched up with wrong color or wrong finish paint. common areas needed to be vacummed and swept badly. main entry door was broken and stuck open {it was only 34 degrees outside}. when we left two days later , it still wasn't working. the fireplace in the breakfast area was broken and being next to the main door, which was always open being broken, it was cold in there. there were also gouges and holes in our walls where the doors have been hitting the walls due to no door stops.

Posted by on Apr 18, 2018

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Comment from Hotel Management

Apr 21, 2018 by Lupe

We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. we will be doing our best to get this right

4 out of 5
Nice enough for a quick stay. Was under construction so parking lot was a mess. Rooms were clean, breakfast area was kept clean as well.

Posted by , from Florida on Feb 19, 2018

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5 out of 5

Stay

The stay was. Ride to and from airport was a great money saver. Breakfast was very nice a great choice of items. Fresh waffles.

Posted by on Feb 13, 2018

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3 out of 5

Older hotel in need of repair throughout

The hotel is 3.3 miles from OHare but it takes the shuttle 30 minutes to drive there. It’s not near anything else except a new Holiday Inn Express which is being built about 20 feet away. Our window looked into the new hotel windows. So no view.... The shuttle driver to the hotel actually did a drive by without picking anyone up on the first hour we were waiting. The hotel assured us he’d pick us up the next hour, but when he arrived, we approached the van as another upset customer yelled at him to open the doors so he drove away again. Without us. It was like -10 F. Not happy. Front desk staff were nice. Rooms smell funny and hated to touch anything. Won’t recommend this place or stay there ever again

Posted by , from Minneapolis, MN on Feb 9, 2018

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4 out of 5

Airport Hotel?

Not as close to the airport as it looks - 20 Minutes ride and the shuttle only runs once per hour. Overall it was ok for what we needed, inexpensive and close to the airport but not one I would choose again.

Posted by on Nov 6, 2017

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4 out of 5

Ok hotel, long drive

This is a decent hotel. The staff was really friendly, especially the shuttle drivers. They are building a brand new hotel right next door, which looks like it will be finished in about 6 months or so. That said, it was about time for an update from the old hotel. The rooms are dated. The treadmill in the exercise room is somewhat unsafe as it will slide around in the middle of running. Breakfast was ok, nothing to write home about. Biggest negative to this hotel is how far it is from downtown. It's a 15 minute shuttle ride from the airport (which only comes once an hour) and then ohare is about a 30 minute train ride to downtown. Something to factor in when planning a vacation to explore the city, as we did.

Posted by , from Virginia on Oct 7, 2017

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2 out of 5

Ok for the money but dissapointing

Pros: Close to airport and metro with free shuttle.
Cons: Overall cleanliness of rooms, pool and public areas. Total update of poo area.
Location: Short drive to shopping and food.
The staff (front desk / shuttle drivers) were all professional and friendly. Breakfast was standard free fare - nothing special but OK. Does not have food and shopping within walking distance but there is plenty just a short drive away. Free shuttle to and from airport was convenient for us to get to and from the metro. Area around the hotel is under construction due to a new hotel being built adjacent – not the fault of this hotel. Plenty of places to park even if it was gravel. This hotel has been allowed to deteriorate. There was junk outside the pool area – reported by another reviewer several months ago. The pool area was dark and dirty. The pool deck was in need of a total paint job. Many of the tiles were stained or moldy. The room itself seemed clean. The bathroom was bright but as you looked closer you realized it needed refreshed. The back of the door was noticeably stained. The door handle had issues and trapped my young son – and later myself. After swimming on the last night, the boys got water on the floor. I used my foot to wipe a towel across the water. When I turned the towel over, it was very dirty. I would not stay here again unless I was sure that renovations were made and management changed.

Posted by , from Urbana, OH on Sep 10, 2017

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Comment from Hotel Management

Sep 12, 2017 by lupe

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services

2 out of 5

Not a great experience.

The room was not as clean as I would have liked it to be. There was dirt on the bathroom walls and in the main room. The pool area was a mess with wet dirty towels. The shuttle to Ohare Airport was not the way it was explained to me prior of making reservations. I was told when my family's flight landed someone would pick them up. We were dropped off at the airport at 9:17pm and was told by the driver she would not be back until 10:20-10:30pm. We called around 9:25pm and told them we were ready to be picked up. She didn't show up until almost 10:30pm. Then told us we were going to have "squeeze" 4 more individuals in the van and there was only three seats. Thank goodness that plan changed. I was really hoping better things from this experience so we could use this hotel for future stays. I doubt that will be happening again.

Posted by , from Elkhart, Indiana on Jul 17, 2017

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Comment from Hotel Management

Jul 20, 2017 by Lupe

Thank you for taking the time to write your review. Country Inn & Suites O'hare South Bensenville IL ,Carlson Rezidor Hotel Group will work diligently to ensure any situation dose not happens again. We appreciate you bringing this matter to our attention.

About the Country Inn & Suites by Radisson, Chicago O'Hare South, IL

Location 777 East Grand Avenue, Bensenville, IL 60106

Property Features

Country Inn & Suites by Radisson, Chicago O'Hare South, IL offers its guests an indoor pool, a spa tub, and a fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and a meeting room. Free breakfast is served daily. Event space at this hotel measures 600 square feet (56 square meters) and includes conference space. A roundtrip airport shuttle is free (available 24 hours). Multilingual staff, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Country Inn & Suites by Radisson, Chicago O'Hare South, IL. Free self parking is available. Smoking is allowed in designated areas at this 3-star Bensenville hotel.

  • 1 building
  • 92 guestrooms or units
  • 3 levels
  • 600 sq ft of conference space
  • 56 sq m of conference space
  • Breakfast available (free)
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Indoor pool
  • Free WiFi
  • Grocery/convenience store
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Long-term parking (surcharge) , Free self parking

Transport

  • Airport: Chicago, IL (ORD-O'Hare Intl.) (12.9 km / 8 mi)
  • Train station: Bensenville Station (4.3 km / 2.7 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Country Inn & Suites by Radisson, Chicago O'Hare South, IL offers 92 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. Beds feature down comforters. Televisions come with premium cable channels. Bathrooms include shower/tub combinations and hair dryers. This Bensenville hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and microwaves can be requested.

  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free hot/cold buffet breakfast on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:30 AM.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 21

Special check-in instructions:

24-hour airport shuttle service is available at scheduled times. Contact the property in advance to get details.

Airport transportation is offered at scheduled time 24 hours a day. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Union Pay

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Extended parking fee: USD 7.00 per day
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Country Carlson O'Hare South
  • Country Inn Carlson O'Hare South
  • Country Inn Carlson O'Hare South Bensenville
  • Country Carlson O'Hare South Bensenville

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.