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4.5 out of 5

"Fabulous stay, would definitely stay here again " More

By a verified traveler on Mon 25 Oct 2021

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Hotel Description

3.5-star hotel perfect for exploring Naperville

Heart of Naperville

With a stay at this Naperville hotel, you'll be steps from Naper Settlement Museum and a 5-minute walk from Riverwalk Park. Naperville Convention & Visitors Bureau and Centennial Beach are also within half a mile (1 km).

Free shuttle, parking

This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy free perks like free self parking and an area shuttle.

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$179* Per night/room Jul 24 - Jul 25

Standard Suite, Multiple Beds, Non Smoking (Living Area)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Standard Room, 1 King Bed, Accessible, River View (Balcony)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom, Balcony (Living Area)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hotel Indigo Naperville Riverwalk, an IHG Hotel ratings based on 15 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Indigo Naperville Riverwalk, an IHG Hotel

Everyone (9) Couples (2) Family (3)
5 out of 5
Fabulous stay, would definitely stay here again

Posted by on Oct 25, 2021

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Comment from Hotel Management

Oct 28, 2021 by James

Thank You!

5 out of 5

Posted by on Oct 25, 2021

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3 out of 5
The location in the heart of downtown Naperville is great, but the hotel itself is quite average. We booked a “suite” w/ two queen beds that was a single room w/ a small foldout couch squeezed into it; not a separate ‘living room’ area or even a partition. TV was small and low resolution. There was a Keurig in the room but only 1 coffee pod. We checked in as a family of 4 and only had two sets of towels (the front desk was prompt in supplying more upon request, however). The hotel uses a shared lot; there are designated spaces for hotel guests but no real enforcement. We had trouble finding a spot before our Saturday evening check-in. Overall our stay was ok, but for the price I expected more. For future visits we will look for a different option.

Posted by , from Saint Louis on Sep 8, 2021

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Comment from Hotel Management

Sep 9, 2021 by James

Thank You for your feedback, We will address your concerns.

5 out of 5
Very nice hotel! The beds are soooo comfy! Wonderful stay.

Posted by on Aug 29, 2021

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Comment from Hotel Management

Sep 9, 2021 by James

Thank You!

5 out of 5
Clean and in a great location

Posted by on Aug 10, 2021

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Comment from Hotel Management

Aug 11, 2021 by JP

Thank You

4 out of 5
Close to all of the river walk sites parking garage convenience

Posted by on Jun 21, 2021

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Comment from Hotel Management

Jun 22, 2021 by JP

Thank You!

5 out of 5

Posted by on Jun 8, 2021

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Comment from Hotel Management

Jun 21, 2021 by JP

Thank You!

3 out of 5
Nice location, easy parking, failed to provide part of promised services, but overall a place I would stay again.

Posted by on May 22, 2021

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Comment from Hotel Management

May 24, 2021 by JP

Thank You!

5 out of 5
We love it here. Clean, great location and free parking.

Posted by , from Saint Charles on Jan 31, 2021

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Comment from Hotel Management

Feb 1, 2021 by JP

Thank You1

2 out of 5

Posted by on Jan 31, 2020

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Comment from Hotel Management

Feb 3, 2020 by Katie

Thanks for staying with us. We appreciate your feedback!

About the Hotel Indigo Naperville Riverwalk, an IHG Hotel

Location 120 Water Street, Naperville, IL 60540

Renovations + Closures

The following facilities are closed on Sunday, Monday, Thursday, Friday, and Saturday:

  • Bar/lounge
  • Fitness facility
  • Restaurant

The following facilities are closed on Tuesday and Wednesday:

  • Fitness facility
  • Restaurant
  • Bar/lounge

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center. Public spaces have free WiFi. The business-friendly Hotel Indigo Naperville Riverwalk, an IHG Hotel also features a fitness center, dry cleaning/laundry services, and express check-out. Self parking is free. This 3.5-star Naperville hotel is smoke free.

  • 158 guestrooms or units
  • 5 levels
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Newspapers for purchase
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Free area shuttle
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Naperville Station (1.5 km / 0.9 mi)
  • Property shuttles: Free area shuttle
  • Parking: Free self parking

Room Amenities

Hotel Indigo Naperville Riverwalk, an IHG Hotel offers 158 air-conditioned accommodations with safes and coffee/tea makers. Each accommodation is individually decorated. Flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room dining
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Unique decor

Food & Drink

Hotel Indigo Naperville Riverwalk, an IHG Hotel has a restaurant on site.

Room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Braille or raised signage
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at 3 AM
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets are welcome and stay free
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast and lunch. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global), SafeStay (AHLA - USA), and Safe Travels (WTTC - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Pets allowed in specific rooms only
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Pets allowed (no fees)
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 15.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 100 per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Indigo Naperville Riverwalk
  • Hotel Indigo Naperville
  • Hotel Indigo Naperville Riverwalk
  • Hotel Indigo Naperville Riverwalk, an IHG Hotel Hotel
  • Hotel Indigo Naperville Riverwalk, an IHG Hotel Naperville
  • Hotel Indigo Naperville Riverwalk, an IHG Hotel Hotel Naperville

You should know

  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.