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"hotel was clean and rooms are nice .............. " More

By a verified traveler on Mon 24 Aug 2020

Hotel Description

3.5-star hotel near Morton Arboretum

Heart of Naperville

Within 3 miles (5 km) of this Naperville hotel, you'll find University of Chicago Hospital and DuPage Children's Museum. Morton Arboretum and Wheaton College are also within 6 miles (10 km).

Renovated in 2015

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the fitness center and free perks like buffet breakfast and free self parking.

Sofa beds, flat-screen TVs

Featuring conveniences like sofa beds and living rooms, the 168 guestrooms also offer MP3 docks and flat-screen TVs with first-run movies. Dining areas, refrigerators, and microwaves are also available.

Studio, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$145* Per night/room Aug 2 - Aug 3

Premium Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 2 Queen Beds, Non Smoking (Hearing Accessible)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 1 King Bed, Non Smoking (Hearing Accessible)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Queen Beds, Non Smoking (PURE Allergy Friendly Suite)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 1 King Bed, Non Smoking (PURE Allergy Friendly Suite)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites Chicago Naperville ratings based on 11 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Embassy Suites Chicago Naperville

Everyone (7) Couples (1) Family (2)
4 out of 5

Posted by on Jun 4, 2021

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Comment from Hotel Management

Jul 4, 2021 by Lorenzo

Thank you for taking a moment to share your experience. We are happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

2 out of 5
property was very dirty

Posted by on Apr 6, 2021

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Comment from Hotel Management

Apr 11, 2021 by Lorenzo

Thank you for taking the time to share your experience about your recent stay at our property. We pride ourselves on providing a level of hospitality that surpasses expectations, and what you’ve experienced is not the type of interaction we want our guests to depart with. The conditions that you spoke of are not consistent with our standards, and an investigation has commenced to discover where we may have missed the mark. We want you to know that we hear you, and we will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future, to experience the growth that your feedback has generated.

1 out of 5
The pool was very dirty. When we told the front desk about it, they did nothing and were very rude. They blamed spring break. I ended up getting in with gloves to clean bandaids and hair so my kids could swim. This was at 830 in the morning. The big pile of hair and garbage cleaned out of the pool was still in a pile 6 hours later.

Posted by on Apr 4, 2021

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Comment from Hotel Management

Apr 11, 2021 by Lorenzo

Thank you for taking the time to share your experience about your recent stay at our property. We pride ourselves on providing a level of hospitality that surpasses expectations, and what you’ve experienced is not the type of interaction we want our guests to depart with. The conditions that you spoke of are not consistent with our standards, and an investigation has commenced to discover where we may have missed the mark. We want you to know that we hear you, and we will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future, to experience the growth that your feedback has generated.

4 out of 5
hotel was clean and rooms are nice ..............

Posted by on Aug 24, 2020

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5 out of 5

Posted by on Jun 1, 2019

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Comment from Hotel Management

Jun 14, 2019 by Kim

Thank you so much for your review!! We hope you include us in your travel plans for the future!

4 out of 5

Posted by on Apr 21, 2019

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Comment from Hotel Management

Apr 24, 2019 by Kim

Thank you for your review.

3 out of 5

Posted by on Feb 24, 2019

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Comment from Hotel Management

Apr 17, 2019 by Kim

Thank you so much for your review!

4 out of 5
Clean and quiet. But disappointed with the parking.

Posted by on Feb 18, 2019

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Comment from Hotel Management

Apr 17, 2019 by Kim

Thank you so much for your review!

5 out of 5

Posted by on Jan 16, 2019

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3 out of 5

COULD BE A VERY NICE HOTEL IF THEY CLEANED IT

Pros: THE BREAKFAST WAS TASTY.
Cons: THEY COULD PAY ATTENTION TO LITTLE DETAILS eg: DUSTING, CLEANING AROUND THE BOTTOM OF THE SHOWER AND TOLIET. THE ELEVATORS NEEDED ATTENTION ALSO.
Location: THE LOCATION WAS CONVENIENT.
I WAS THERE FOR A FUNERAL AND I HAD SOME JEWERLY DISAPPEARED. I THOUGHT MAYBE I MISPLACE IT IN MY SUITCASE BUT WHEN I GOT HOME, IT WAS NOT IN THERE. TOO LATE NOW, BUT I WANTED TO WARN EVERYONE TO MAKE SURE THEY USE THE SAFE.

Posted by , from TEXAS on May 24, 2017

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About the Embassy Suites Chicago Naperville

Location 1823 Abriter Court, Naperville, IL 60563

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Fitness facilities

Property Features

Embassy Suites Chicago Naperville offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business center on site. Event space at this hotel measures 13000 square feet (1208 square meters) and includes a conference center. A vending machine, gift shops/newsstands, and laundry facilities are also featured at the business-friendly Embassy Suites Chicago Naperville. A free area shuttle within 5 miles is available. Self parking is free. A complete renovation of Embassy Suites Chicago Naperville was completed in 2015. This 3.5-star Naperville hotel is smoke free.

  • 1 building
  • 168 guestrooms or units
  • 7 levels
  • 13000 sq ft of conference space
  • 1208 sq m of conference space
  • Built in 2015
  • Buffet breakfast (free)
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Convenience store
  • Gift shop
  • Newspapers for purchase
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Number of living rooms
  • Free WiFi
  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Separate dining area
  • Sofa bed
  • Refrigerator
  • Microwave

Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Chicago O'Hare International Airport (ORD) (41.7 km / 25.9 mi)
  • Train station: Naperville Station (4.7 km / 2.9 mi)
  • Property shuttles: Free area shuttle within 5 miles
  • Parking: Free self parking

Room Amenities

Embassy Suites Chicago Naperville offers 168 accommodations with MP3 docking stations and safes. Accommodations offer separate living rooms and include sofa beds. Beds feature Egyptian cotton sheets and premium bedding. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. 42-inch flat-screen televisions come with first-run movies and pay movies. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Separate bedroom
  • Dining room
  • Living room
  • Pull-out sofa bed
  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Premium channels
  • First-run movies
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Egyptian cotton linens
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM. The hotel hosts a free manager's reception daily.

Brickstones Grill - This restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Hotel Names

  • Embassy Suites Chicago Naperville Hotel
  • Embassy Suites Chicago Naperville Hotel
  • Hotel Embassy Suites Chicago Naperville Naperville
  • Naperville Embassy Suites Chicago Naperville Hotel
  • Hotel Embassy Suites Chicago Naperville
  • Embassy Suites Chicago Naperville Naperville
  • Embassy Suites Hotel
  • Embassy Suites
  • Embassy Suites Chicago Naperville Hotel
  • Embassy Suites Chicago Naperville Naperville
  • Embassy Suites Chicago Naperville Hotel Naperville

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.