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Extended Stay America Suites Chicago Naperville East

2.5-star property
1827 Centre Point Cir, Naperville, IL 1-855-201-7819

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2.9 out of 5
See all 10 Travelocity Reviews

"you can cook your own meal it has a full kitchenette and any utensils or equipment you needed to prepare a meal was supplied by the staff " More

By a verified traveler on Tue 08 Jun 2021

Points Of Interest

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Hotel Description

Enjoy free breakfast at this Naperville hotel

In Naperville

You'll find University of Chicago Hospital and DuPage Children's Museum within 3 miles (5 km) of this hotel. Saints Peter and Paul Catholic Church and Naperville Convention & Visitors Bureau are also within 3 miles (5 km).

Free perks

This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. A safe deposit box is provided and the front desk is staffed around-the-clock.

Free WiFi, kitchens

The 136 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Free WiFi, coffee/tea makers, and hair dryers are also available. Housekeeping is available on request.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$90* Per night/room Sep 19 - Sep 20

Studio, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Extended Stay America Suites Chicago Naperville East ratings based on 10 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Extended Stay America Suites Chicago Naperville East

Everyone (4) Couples (1) Family (2)
5 out of 5
you can cook your own meal it has a full kitchenette and any utensils or equipment you needed to prepare a meal was supplied by the staff

Posted by on Jun 8, 2021

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Comment from Hotel Management

Jun 9, 2021 by Hotel Management

Thank you for the glowing review of Extended Stay America and for sharing your feedback with future travelers. It's a pleasure to know you had a wonderful stay with us and liked our fully-equipped kitchenette facility. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management

4 out of 5
Close to everything, restaurants, shopping. No dishes, only one bar of soap.

Posted by on Apr 6, 2019

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Comment from Hotel Management

Apr 7, 2019 by Hotel Management

Thank you for choosing to stay at Extended Stay America. We are delighted to read you had an enjoyable, comfortable stay and our location close to restaurants and shopping was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back. Sincerely, Hotel Management

1 out of 5

Unpleasant Experience

Pros: Quite literally, nothing.
Cons: Please see above.
Arrived to the smell of marijuana smoke, then greeted by a "be back soon" sign. Proceeded to my room only to find that it was a smoking room. Went back downstairs to get sorted out, confirmed that the silverware and dishes I requested (yes, you must request these) would be re-routed to my new room, only to be handed a large tub of dishware (I still had my purse and travel bag with me as well as groceries). The rest of the week did not get better. Frequently I returned to the hotel to find that the police were present, and was woken up on my final night by BANGING on the door next door so loud I was frightened terribly. I would not recommend this hotel to anyone especially a friend.

Posted by , from NY on Mar 28, 2017

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Comment from Hotel Management

Mar 30, 2017 by General Manager

Sam, I am sorry for the disappointing stay you had with us. Please accept my apologies for the service issues you experienced during your visit. We are committed to delivering great service and accommodations for all of our guests. I have shared your concerns in regard to your stay with my management team to ensure no future guest experiences the same. We would love the opportunity to provide you with the hospitality we desire for all of our guests. Sincerely, General Manager

3 out of 5

Disappointed

We enjoy staying at the Extended Stay Hotels and usually have a fine experience. This one is not well kept. There is an overall dirtiness to the building, elevators, and room. The room and halls had a bad odor. The curtain for the shower is too short causing water to flood the floor. The landscaping is overgrown blocking the sign for the hotel. Sorry, we won't stay here again.

Posted by on Aug 1, 2016

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Comment from Hotel Management

by General Manager

Thank you for your review, and we do apologize for the maintenance and service issues you encountered while here. We work hard to make every guest's stay a pleasant experience, so we are sorry we fell short. We are already working to correct these issues for future guests. We are pleased you chose our hotel for your visit, and we hope you will stay with us again so we can make it up to you. Sincerely, General Manager

5 out of 5

Nice clean room at a great price!

I saw some negative reviews on this hotel. I think some people expect a five star hotel for a two star price. I thought it was a great room at a very reasonable price! Clean and comfortable and a great shower!

Posted by , from pittsburgh on Dec 21, 2015

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1 out of 5

Never stay there again!!!!!

Pros: Nothing
Cons: Need to hire a new cleaning staff.
We viewed 3 rooms and found dirty bathrooms (toilets and bath tubs) garbage still in cans and the rooms had a dirty smell. We stayed there on different occasions and never had this problem. After viewing the three rooms, and the last one being an upgrade we decided to leave. We will never stay there again!

Posted by , from Virginia on Oct 25, 2015

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3 out of 5

i cant believe they didnt provide shampoo

Pros: Free breakfast, Close restaurants, Free Internet
heater didnt keep the room at constant temp, 70F was okay during the day but it really dropped at nite and the heater couldnt keep up the heater was right under the window so when the fan went on it blew the curtains so first floor was a peep show until i weighted the curtains down with pants hangars but the corker was no shampoo!1 i had to buy little packets out of a vending machine

Posted by on Mar 28, 2013

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2 out of 5

Would not stay here again

Pros: Free Internet
Cons: Noisy, dirty room and bedding., no maintenance on staff in evening.
This hotel is convenient to major freeways, but it is so close to the freeway that the noise made it difficult to sleep. Two of the lamp bulbs were burned out and there was no sound on the TV. When we called the front desk, they were friendly and apologized but told us there was nothing they could do because maintenance is only there during the daytime. The carpet was dirty and the blanket on the bed had long hairs stuck in it. Yuck! The next day we made the manager aware of the issues, she said "sorry" and then walked back into her office. We would definitely not stay here again!

Posted by , from Kansas, USA on Dec 6, 2011

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4 out of 5

Nice Stay

I stayed here for the weekend by myself. Felt safe with card entry into building. Kitchen was nice to keep water and other drinks. Nice place for extended stay for only a couple people. Don't think I would want to be in small area with kids very long though. Room was clean and bed pretty comfortable. Quiet hotel even though located close to interstate (couldn't hear it at all!!).

Posted by on Aug 6, 2007

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1 out of 5

Tired Property

We recently used this hotel and would not recommend it to others. The rooms were not clean and the room furnishings were in poor condition and in need of replacement. Many better hotels are available close to this tired property, at better prices.

Posted by on Jun 10, 2007

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About the Extended Stay America Suites Chicago Naperville East

Location 1827 Centre Point Cir, Naperville, IL 60563

Property Features

Free breakfast is available daily. WiFi is free in public spaces. Extended Stay America Suites Chicago Naperville East also features laundry facilities, complimentary use of a nearby fitness facility, and a front desk safe. Self parking is free. This Naperville hotel is smoke free.

  • 1 building
  • 136 guestrooms or units
  • 3 levels
  • To-go breakfast (free)
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Naperville Station (4.2 km / 2.6 mi)
  • Parking: Free self parking

Room Amenities

Extended Stay America Suites Chicago Naperville East offers 136 accommodations with coffee/tea makers and hair dryers. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 25 (subject to availability)
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Chicago Naperville East
  • Extended Stay America Hotel Naperville Chicago East
  • Extended Stay America Chicago Naperville East Hotel
  • Homestead Studio Suites Chicago - Naperville Hotel Naperville
  • Homestead Studio Suites Naperville
  • Naperville Homestead Suites
  • Extended Stay America Chicago Naperville East
  • Extended Stay America Suites Chicago Naperville East Hotel
  • Extended Stay America Suites Chicago Naperville East Naperville

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

Most Popular

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.