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"Great hotel and will comeback " More

By a verified traveler on Fri 02 Jul 2021

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Hotel Description

4-star hotel near Oakbrook Center Mall

In shopping district

Within a 15-minute walk of the hotel, you'll find Oakbrook Center Mall and Drury Lane Theater. York Woods County Forest Preserve and Oak Brook Golf Course are also within 3 miles (5 km).

Multiple dining options

This smoke-free hotel features 2 restaurants, a bar/lounge, and a gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy free perks like free self parking and a shopping center shuttle.

King Accessible With Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max
$127* Per night/room Jul 18 - Jul 19

One King Bed Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

One King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Presidential Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

DoubleTree by Hilton Chicago - Oak Brook ratings based on 23 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for DoubleTree by Hilton Chicago - Oak Brook

Everyone (16) Couples (2) Family (7)
1 out of 5
The toilet did not work. I mean really! Why would you put people in a room with a toilet that was not functioning. So very disappointing. When we called to have maintenance come, they were not in until 8 in the morning and we had plans and needed to shower, etc. to leave. We had to go to the lobby to use the facilities. I mean really!

Posted by on May 29, 2022

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Comment from Hotel Management

Jun 11, 2022 by Manager

Hello Randy, We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our shower as well as our room. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

1 out of 5
Booked a room with a balcony. When I got to the hotel to check in. They had no rooms with balconies. They were sold out. Even though I had already paid for a room with a balcony. They sold me a room they didn’t have. And when I asked the staff for help. They told me there wasn’t anything they could do. They were sold out of all rooms with balconies that day. So I was pretty much sold a room they did not have.

Posted by on Feb 22, 2022

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Comment from Hotel Management

May 27, 2022 by Manager

Hello Christopher,Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

5 out of 5
Great hotel and will comeback

Posted by on Jul 2, 2021

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4 out of 5
Very CLEAN and the staff was great and friendly. I will definitely recommend and stay again

Posted by , from Oakbrook on Jan 1, 2021

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4 out of 5
I appreciated the safe environment regarding COVID 19. I was, however, disappointed to find out that there was no room service for food. It is not safer to order from a nearby restaurant than it would have been to have room service in the hotel.

Posted by , from Williamsport, IN on Jul 28, 2020

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5 out of 5
I love the proximity to Oak Brook Mall, and the color scheme of the lobby (cheerful earthy tones). What I did not like is the lighting. I understand it saves money to use the energy efficient bulbs, but is it not possible to use the better quality incandescent light bulbs in the bathroom? The LED lighting has a bad effect on skin tones, etc. I'm not the only one who complains about thisl

Posted by on Feb 19, 2020

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3 out of 5

Posted by on Feb 15, 2020

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5 out of 5

Posted by on Feb 13, 2020

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5 out of 5

Posted by on Jan 6, 2020

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4 out of 5

Posted by on Dec 6, 2019

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About the DoubleTree by Hilton Chicago - Oak Brook

Location 1909 Spring Rd, Oak Brook, IL 60523

Renovations + Closures

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:

  • Indoor pool
  • Spa tub

The following facilities are closed on Friday and Saturday:

  • Indoor pool
  • Spa tub

Property Features

There are 2 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at the bar/lounge. A 24-hour business center and limo/town car service are available. Public spaces have free WiFi. Event space at this hotel measures 30000 square feet (2787 square meters) and includes a conference center. A fitness center, multilingual staff, and gift shops/newsstands are also featured at the business-friendly DoubleTree by Hilton Chicago - Oak Brook. Free self parking is available. This 4-star Oak Brook hotel is smoke free.

  • 1 building
  • 428 guestrooms or units
  • 7 levels
  • 2 dining venues
  • 30000 sq ft of conference space
  • 2787 sq m of conference space
  • Built in 1973
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , Internet access (complimentary)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: West Hinsdale Station (7.3 km / 4.5 mi)
  • Property shuttles: Free shopping center shuttle
  • Parking: Free self parking

Room Amenities

DoubleTree by Hilton Chicago - Oak Brook offers 428 accommodations with MP3 docking stations and safes. Beds feature premium bedding. LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Oak Brook hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Refrigerators and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

  • MP3 dock
  • In-room dining (limited hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Refrigerator available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (on request)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.

The Atrium Cafe - This restaurant specializes in American cuisine and serves breakfast only. Guests can enjoy drinks at the bar.

Foxes Sports Bar and Gril - This bar specializes in American cuisine and serves dinner and light fare. A children's menu is available. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 11 and USD 18 per person (approximately)
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 20.00 (subject to availability)
  • Refrigerator fee: USD 30 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Chicago Oak Brook
  • DoubleTree Hilton Hotel Oak Brook Chicago
  • DoubleTree Oak Brook Chicago
  • DoubleTree Hilton Chicago Oak Brook Hotel
  • DoubleTree by Hilton Chicago - Oak Brook Hotel
  • DoubleTree by Hilton Chicago - Oak Brook Oak Brook
  • DoubleTree by Hilton Chicago - Oak Brook Hotel Oak Brook

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.