Book a hotel near Chase Tower, Downtown Chicago

"The "

"Not my first time staying here, but first in almost a decade. Hotel is in a great spot, but we were a little disappointed this time with a few aspects. We could not check in early which was TOTALLY fine, as they were fully booked. We were allowed to check our bags in early, but were told that they did not have a luggage cart to help us with our 5-6 bags. This ended up happening a second time later on as well when we checked in and retrieved the bags. We booked a suite, and again, it was just “meh.” The fridge had 3 long black hairs in it including one that was dangling from the middle shelf. We also had all of our stuff moved around by housekeeping which is a big irk for us. Lastly, it could have just been where the doors were positioned, but any time the room next to us opened and closed their door, it sounded as if it were being slammed shut. Unfortunately for us, that happened throughout the night 3-4 times and woke us up every time. The staff was super nice, the location is solid, the restaurant attached is great, and we will stay here again at some point. I know that this place is better than this one experience."

"Riu plaza is Just the best. Everything about it is fantastic "

"Would stay here again !"

"The room shown in the picture is not the one they put me on"

"It was excellent..everything "