On the beach
You'll be within 2 miles (3 km) of Costa Occidental de Isla Mujeres National Park and 6 miles (10 km) of Xoximilco with a stay here. Cancun Country Club is within 9 miles (15 km) and Crococun Zoo is within 12 miles (20 km).
This all-inclusive hotel features free water park access, a full-service spa, and 8 restaurants. There's fun for all ages with a lazy river and a free kid's club, and in-room childcare is an added bonus. Enjoy the 4 outdoor pools and free perks like buffet breakfast and valet parking.
Aug 8, 2022 by Carmen Morquecho / E-concierge.
Dear Danna, Thank you so much for taking the time to share your review on this platform. We want to express our most sincere gratitude for your loyalty and your kind words about your experiences, especially from our Preferred Club. We regret to know that we have not met your expectations. All aspects you have raised to our attention are under review. We truly hope you can allow us to host you again in the future so we can offer you the truly remarkable experience that you deserve. Please do not hesitate to contact us personally before your arrival. We will be happy to assist you. Kind regards.
Nov 27, 2021 by Patricia Peña / E-concierge.
Dear Kirk, Thank you for taking the time to share your review with us, it was a great honor to host you during your visit to the Riviera Maya. Allow us to share with you that feedback from our guests is of the utmost importance to us, therefor please do not hesitate on contacting us directly to attend to every detail of your stay. Our best regards.
Sep 14, 2021 by Patricia Peña / E-concierge.
Dear Lidice Adianelys, Thank you so much for taking the time to share your review with us and many more travelers on this platform. We are more than happy to know that you and your friends had the best experience at our Dreams Spa by Pevonia. It was a huge honor for us to host you during your visit to the Riviera Maya, and will be looking forward to welcoming you again. Kind regards!
Aug 28, 2021 by Patricia Peña / E-concierge.
Dear traveler, Thank you so much for taking the time to share your kind comments with us and many more travelers just like you. We are more than happy to know that you and your family had an amazing experience at Dreams Natura Resort & Spa. It was an honor to host you during your visit to the Mexican Caribbean and would be more than happy to welcoming you again soon. Kind regards!
This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
Dreams Natura Resort & Spa - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Dreams Natura Resort & Spa - All Inclusive offers its guests a full-service spa, a complimentary water park, 4 outdoor swimming pools, and 2 spa tubs. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a poolside bar. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 12208 square feet (1134 square meters) and includes a conference center. An outdoor pool, a children's pool, and a health club are also featured at the luxury Dreams Natura Resort & Spa - All Inclusive. You'll have access to the outdoor pool at a partner property. Self parking and valet parking are free. This 4.5-star Puerto Morelos hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Dreams Natura Resort & Spa - All Inclusive offers 553 air-conditioned accommodations with free minibar items and laptop-compatible safes. Beds feature down comforters and premium bedding. Smart televisions are featured in guestrooms. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
Guests are served free buffet breakfast daily from 7:00 AM to 11:30 AM. The hotel hosts a free manager's reception daily.
World Cafe Buffet - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Himitsu (Pan-Asian) - This restaurant specializes in Pan-Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Bluewater Grill - This poolside restaurant specializes in barbecue and serves brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Bordeaux (French cuisine) - This restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Oceana - Overlooking the garden, this restaurant specializes in seafood and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.
Room service (during limited hours) is available.
A health club and a complimentary water park with a lazy river and waterslides are featured at the hotel. 4 outdoor swimming pools and 2 spa tubs are on site. In addition to an outdoor pool, other recreational amenities include a sauna, a fitness center, and a children's pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
Dreams SPA by Pevonia has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.
The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Enhanced food service safety measures are in place. On-site antigen/rapid COVID-19 testing is available for a USD 35 fee; reservations are required for on-site testing. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.