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Hotel Description

4.5-star beachfront hotel with 4 outdoor pools

On the beach

You'll be within 2 miles (3 km) of Costa Occidental de Isla Mujeres National Park and 6 miles (10 km) of Xoximilco with a stay here. Cancun Country Club is within 9 miles (15 km) and Crococun Zoo is within 12 miles (20 km).

All-inclusive

This all-inclusive hotel features free water park access, a full-service spa, and 8 restaurants. There's fun for all ages with a lazy river and a free kid's club, and in-room childcare is an added bonus. Enjoy the 4 outdoor pools and free perks like buffet breakfast and valet parking.

Junior Suite - Deal of the Day

Bed Count 1 King Bed Maximum Occupancy 3 Max
$338* Per night/room Sep 1 - Sep 2

Junior Suite Tropical View Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite Partial Ocean View King

Bed Count 1 King Bed Maximum Occupancy 4 Max

Presidential Suite (Preferred Club)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite Partial Ocean View Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Preferred Club Master Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Dreams Natura Resort & Spa - All Inclusive ratings based on 6 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Dreams Natura Resort & Spa - All Inclusive

Everyone (2) Couples (2) Family (3)
1 out of 5
I have been to the Cancun area about 10 times and I have stayed in the Dreams resorts and I have had absolutely pleasant experiences. We always get “preferred” stays there and we are always happy to return. However this time I booked the newest of the Dreams resorts which is called “Dreams Natura” and it was ⚠️A NIGHTMARE⚠️ here is the explanation of why this is a WARNING ⛔️ the resort has been open for approximately 2 years only. The beach is HORRENDOUS to say the least, the pictures of the beach don’t reflect reality in their website, the workers are super lost and overwhelmed since they are under staffed. I found people arguing about finding chairs around the pool because there’s not enough. People literally wakes up at 6am to put their stuff on the chairs by the pool to reserve a spot, therefore if you wake up at 10am you are not getting a spot around the pool(remember, I was preferred). We were welcomed by a person trying to sell us stuff as soon as we arrived. Save yourself money and time and absolutely don’t go here. I googled lots about this before I arrived but nothing prepared me for this.

Posted by , from DEER PARK on Aug 7, 2022

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Comment from Hotel Management

Aug 8, 2022 by Carmen Morquecho / E-concierge.

Dear Danna, Thank you so much for taking the time to share your review on this platform. We want to express our most sincere gratitude for your loyalty and your kind words about your experiences, especially from our Preferred Club. We regret to know that we have not met your expectations. All aspects you have raised to our attention are under review. We truly hope you can allow us to host you again in the future so we can offer you the truly remarkable experience that you deserve. Please do not hesitate to contact us personally before your arrival. We will be happy to assist you. Kind regards.

3 out of 5

Posted by on Nov 27, 2021

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Comment from Hotel Management

Nov 27, 2021 by Patricia Peña / E-concierge.

Dear Kirk, Thank you for taking the time to share your review with us, it was a great honor to host you during your visit to the Riviera Maya. Allow us to share with you that feedback from our guests is of the utmost importance to us, therefor please do not hesitate on contacting us directly to attend to every detail of your stay. Our best regards.

1 out of 5

Posted by , from Sammamish on Nov 22, 2021

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5 out of 5
The spa is definitely the best!

Posted by on Sep 14, 2021

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Comment from Hotel Management

Sep 14, 2021 by Patricia Peña / E-concierge.

Dear Lidice Adianelys, Thank you so much for taking the time to share your review with us and many more travelers on this platform. We are more than happy to know that you and your friends had the best experience at our Dreams Spa by Pevonia. It was a huge honor for us to host you during your visit to the Riviera Maya, and will be looking forward to welcoming you again. Kind regards!

5 out of 5

Posted by on Sep 5, 2021

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5 out of 5
Amazing resort. We had a blast. Very kid friendly and they cater to your every need. Wonderful place we would definitely come back

Posted by on Aug 28, 2021

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Comment from Hotel Management

Aug 28, 2021 by Patricia Peña / E-concierge.

Dear traveler, Thank you so much for taking the time to share your kind comments with us and many more travelers just like you. We are more than happy to know that you and your family had an amazing experience at Dreams Natura Resort & Spa. It was an honor to host you during your visit to the Mexican Caribbean and would be more than happy to welcoming you again soon. Kind regards!

About the Dreams Natura Resort & Spa - All Inclusive

Location Sm 31, Mz 03, Lote 101-21, Km 332, Puerto Morelos, QROO 77500

All-inclusive Details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Land activities

  • Access to 9-hole golf course
  • 1 round of golf during stay for guests ages 13 years old and older
  • Golf green fees

Not included

  • Transportation to golf courses

  • Taxes included
  • Buffet-style meals included
  • A la carte dining included
  • Gratuities included
  • Additional gratuities accepted
  • Minibar beverages - restrictions apply
  • Golf - minimum age restriction 13
  • All available beverages included
  • Minibar (all beverages included)
  • Transportation to golf courses not included
  • Room service during certain hours
  • Golf included
  • Golf - number of holes 9
  • Golf - number of games per stay per guest included 1
  • Golf - green fees included

Property Features

Dreams Natura Resort & Spa - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Dreams Natura Resort & Spa - All Inclusive offers its guests a full-service spa, a complimentary water park, 4 outdoor swimming pools, and 2 spa tubs. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a poolside bar. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 12208 square feet (1134 square meters) and includes a conference center. An outdoor pool, a children's pool, and a health club are also featured at the luxury Dreams Natura Resort & Spa - All Inclusive. You'll have access to the outdoor pool at a partner property. Self parking and valet parking are free. This 4.5-star Puerto Morelos hotel is smoke free.

  • 553 guestrooms or units
  • 8 levels
  • 8 dining venues
  • 7 bars or lounges
  • 12208 sq ft of conference space
  • 1134 sq m of conference space
  • Built in 2020
  • Buffet breakfast (free)
  • Dining venue
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 4
  • Outdoor pool
  • Children's pool
  • Lazy river
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Dreams Natura Resort & Spa - All Inclusive offers 553 air-conditioned accommodations with free minibar items and laptop-compatible safes. Beds feature down comforters and premium bedding. Smart televisions are featured in guestrooms. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Stocked minibar (free)
  • In-room dining (limited hours)
  • Smart television
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ceiling fan

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:30 AM. The hotel hosts a free manager's reception daily.

World Cafe Buffet - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Himitsu (Pan-Asian) - This restaurant specializes in Pan-Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Bluewater Grill - This poolside restaurant specializes in barbecue and serves brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Bordeaux (French cuisine) - This restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Oceana - Overlooking the garden, this restaurant specializes in seafood and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.

Room service (during limited hours) is available.

Nearby Activities

A health club and a complimentary water park with a lazy river and waterslides are featured at the hotel. 4 outdoor swimming pools and 2 spa tubs are on site. In addition to an outdoor pool, other recreational amenities include a sauna, a fitness center, and a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ziplining on site
  • Playground on site
  • Kayaking on site
  • Fitness classes on site
  • Yoga classes/instruction on site

Spa Services

Dreams SPA by Pevonia has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

  • Number of treatment rooms 8
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 12
  • Thai massage
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 65 per pet, per night, plus a deposit of USD 65 per night
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 22 lbs)
  • Pets cannot be left unattended
  • Food and water bowls and an off-leash area are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve onsite parking

This property accepts credit cards; cash is not accepted

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Enhanced food service safety measures are in place. On-site antigen/rapid COVID-19 testing is available for a USD 35 fee; reservations are required for on-site testing. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Food service has been amended for enhanced safety
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow regional sanitization guidelines
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Onsite COVID-19 testing (Antigen) is available
  • Property confirms they are implementing enhanced cleaning measures
  • Reservations are required for onsite COVID-19 testing
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 65 per night
  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Now Natura Riviera Cancun
  • Now Natura Riviera Cancun Puerto Morelos
  • Now Natura Riviera Cancun Hotel Puerto Morelos
  • Now Natura Riviera Cancun Hotel

You should know

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.