All-inclusive Details
This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
- Buffet and à la carte meals, snacks, and beverages included
- Room service during certain hours
- In-room minibar (all beverages included)
- All available beverages included
- Minibar (all beverages included)
- Taxes included
- Buffet-style meals included
- A la carte dining included
- Gratuities included
- Room service during certain hours
- Additional gratuities accepted
- Minibar beverages - restrictions apply
Property Features
Dreams Natura Resort & Spa - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Dreams Natura Resort & Spa - All Inclusive, you'll find a full-service spa, a complimentary water park, and 3 outdoor swimming pools. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges and a swim-up bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 12208 square feet (1134 square meters) and includes a conference center. An outdoor pool, a children's pool, and a health club are also featured at the family-friendly Dreams Natura Resort & Spa - All Inclusive. Self parking and valet parking are free. This 4-star Puerto Morelos hotel is smoke free.
- 553 guestrooms or units
- 8 levels
- 8 dining venues
- 6 bars or lounges
- 12208 sq ft of conference space
- 1134 sq m of conference space
- Built in 2020
- Buffet breakfast (free)
- Dining venue
- Bar by the pool
- Swim-up bar
- Coffee shop
- Deli
- Kid's club (free)
- Supervised kid's activities (free)
- Cabanas by the pool (surcharge)
- Poolside lounge chairs
- Umbrellas for the pool
- Conference center
- Front desk (24 hours)
- Staff is multilingual
- Storage area for luggage
- Tour and ticket information
- Concierge
- Wedding services available
- Game room or arcade
- Terrace
- Garden
- Gift shop
- Beauty salon
- Computer for guest use
- ATM
- Onsite shopping
- Bellhop
- Elevator
- No smoking on site
Family Friendly Amenities
- Family property
- Free water park access
- Number of outdoor pools - 3
- Outdoor pool
- Children's pool
- Lazy river
- Waterslide
- Supervised childcare/activities (free)
- Free WiFi
- Children's club (free)
- Snack bar/deli
- In-room childcare (surcharge)
- Arcade/game room
- Playground on site
- Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free valet parking
Transport
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Airport: Cancun Intl. Airport (CUN) (16.3 km / 10.2 mi)
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Parking: Free valet parking and self parking
Room Amenities
Dreams Natura Resort & Spa - All Inclusive offers 553 air-conditioned accommodations with free minibar items and laptop-compatible safes. Beds feature premium bedding. Smart televisions are featured in guestrooms. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
- Stocked minibar (free)
- In-room dining (limited hours)
- Smart television
- Coffee maker
- Luxury bedding
- Shower
- Cribs (free)
- Rollaway beds (free)
- Housekeeping (daily)
- Nightly turndown service
- Local calls (free)
- Childcare in room (surcharge)
- Hair dryer
- Laptop safe
- Slippers
- Toiletries (free)
- Telephone
- Iron and ironing board
- Blackout drapes
- Air conditioning
- Ceiling fan
Food & Drink
Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
World Cafe - Onsite buffet restaurant.
Himitsu (Pan-Asian) - Onsite restaurant. Open daily.
Bluewater Grill - Onsite steakhouse. Open daily.
Bordeaux (French cuisine) - Onsite theme restaurant. Open daily.
El Patio (Mexican) - Onsite theme restaurant. Open daily.
Room service (during limited hours) is available.
Nearby Activities
3 outdoor swimming pools are on site along with an outdoor pool. In addition to a children's pool, other recreational amenities include a complimentary water park, a lazy river, and a health club.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Ziplining on site
- Playground on site
- Kayaking on site
- Fitness classes on site
- Yoga classes/instruction on site
Spa Services
Dreams SPA by Pevonia has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.
The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.
- Number of treatment rooms 8
- Outdoor treatment areas
- Couples treatment rooms
- Massages on beach
- Manicures and pedicures
- Aromatherapy treatments
- Hydrotherapy treatments
- Hot stone massage
- Deep tissue massage
- Swedish massage
- Sauna in spa
- Spa tub in spa
- Steam room in spa
- Minimum age to access spa is 12
- Thai massage
- Sports massage
- Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible bathroom
- Roll-in shower
- Wheelchair-accessible concierge desk
- In-room accessibility
- Wheelchair-accessible registration desk
- Wheelchair accessible (may have limitations)
Hotel Policies
Check-in
- Check-in time starts at 3:00 PM
- Check-in time ends at midnight
- Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
This property offers health screenings for COVID-19 onsite. PCR screening is available for a surcharge. Antigen screening is available at no charge. Guests should contact the concierge upon arrival to schedule departure health screenings.
Front desk staff will greet guests on arrival.
Check-out
Payment types
Children and extra beds
- Children are welcome.
- Free rollaway/extra beds!
- Free cribs (infant beds)!
Pet Policy
- Pets: MXN 1400 per pet, per night
- Only dogs are allowed
- Maximum 1 per room (weight limit: 22 lbs)
- Pets cannot be left unattended
- Food and water bowls and an off-leash area are available
- Restrictions apply
- For more information, you can reach out to the property at the number on the booking confirmation
- Service animals are exempt from fees
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Guests must contact this property in advance to reserve onsite parking. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Enhanced food service safety measures are in place. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).
- Service animals are allowed
- Service animals are exempt from fees/restrictions
- Cashless transactions are available
- Staff temperature checks are conducted regularly
- Temperature checks are available to guests
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Pets cannot be left unattended
- Commonly-touched surfaces are cleaned with disinfectant
- Property confirms they are implementing guest safety measures
- Property is cleaned with disinfectant
- Contactless check-out is not available
- Staff wears personal protective equipment
- Masks are available to guests
- Debit cards not accepted
- Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
- Food service has been amended for enhanced safety
- Protective clothing is not available to guests
- Property follows sanitization practices of Safe Travels (WTTC - Global)
- No shield between guests and staff in main contact areas
- Guests are provided with free hand sanitizer
- Staffed front desk
- Social distancing measures are in place
- Contactless check-in is not available
- Property does not follow regional sanitization guidelines
- Property does not follow a brand or regulatory agency's sanitization guidelines
- Property confirms they are implementing enhanced cleaning measures
- Individually-wrapped food options are not available
- No gap period between guest stays
Fees
Guests will be asked to pay the following charges at the property:
The charges below are included in your overall room price:
- New Year's Eve gala dinner fee
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Pet fee: MXN 1400 per pet, per night
- Service animals are exempt from fees
- Late check-out is available for a fee (subject to availability, amount varies)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
- Now Natura Riviera Cancun
- Now Natura Riviera Cancun Puerto Morelos
- Now Natura Riviera Cancun Hotel Puerto Morelos
- Now Natura Riviera Cancun Hotel
You should know
- Pool access available from 8:00 AM to 8:00 PM.
- Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
- For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
- Registered guests are the only ones allowed to be in guestrooms.
- To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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