For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
Clothing-optional beachfront property with 2 restaurants
Beachside getaway
You'll be within half a mile (1 km) of Ojo de Agua Beach and 2 miles (3 km) of Puerto Morelos Town Square with a stay here. San Jose Catholic Parish and Artisans Market are also within 2 miles (3 km).
All-inclusive
This all-inclusive property features a private beach, a full-service spa, and a nightclub. Enjoy a meal in one of the 2 restaurants and perks like free buffet breakfast and free self parking. Enjoy the outdoor pool and visit the 3 bars/lounges and swim-up bar for drinks.
Free WiFi, cable TV
The 88 guestrooms feature free WiFi, TVs with cable channels, and thoughtful touches like pillow menus and bathrobes. Other amenities include balconies or patios, 24-hour room service, and minibars.
Suite (Master)
Bed Count2 Full BedsMaximum Occupancy
2 Max
Standard Room, 1 Bedroom, Ocean View
Bed Count2 King BedsMaximum Occupancy
2 Max
Penthouse
Bed Count2 Full BedsMaximum Occupancy
2 Max
Suite, Pool Access
Bed Count2 Full BedsMaximum Occupancy
2 Max
Junior Suite
Bed Count2 Full BedsMaximum Occupancy
2 Max
Desire Riviera Maya Pearl Resort All Inclusive- Couples Only ratings based on 1 Verified Reviews
Review Summary
1.0
out of 5
1.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff3.0 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition3.0 out of 5.0
Guest reviews for Desire Riviera Maya Pearl Resort All Inclusive- Couples Only
Couples (1)
1 out of 5
don't waste your time. if you don't buy their premier club membership (time share membership), you are treated like shit for your stay. they hit you hard as soon as the front desk releases you from the check in process. we wouldn't even listen to the sales pitch. we don't want to be sold anything, we are on vacation to relax not have a hard sell. they need to learn no means no. it's that kind of resort. not any of the request we call them about were logged in the computer before we got there. we went with friends and asked to be close room wise. we were in 2 different buildings at opposite ends of the property. when we asked to be put closer to our friends and it had to have managers approval to switch us. the the staff has been trained to say yes but ignore the request. and don't believe the hype about the erotic couples massage. it says 80 minute massage on the brochure. it was 25 minutes, 25 MINUTES! then they said we could use the hot tub for the remaining time. we we went to the spa manager to complain would do anything about it. the we call service manager he wouldn't do anything. then spa manager offered (2) 25 minute massages to make up the difference. that adds up to 50 minutes not 80. we said no we wanted a refund. they refused. we settle for paying the same price as 2 50 minute massages!!!!!! thats all they would do. on top of that we requested a certain masseuse for my wife, they gave her a young kid maybe 23 at the most. DO GO HERE!!!!!!
Posted by a verified traveler on Apr 6, 2018
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Comment from Hotel Management
May 10, 2018
by Antonio Salas
Dear Guests,
Thank you for taking the time to post your comments regarding your recent visit at Desire Riviera Maya Pearl Resort.
We are very concerned to find out that not all aspects of your visit met your expectations, all feedback from our valued guests is carefully reviewed to ensure excellence remains the standard of everything we offer.
We all are looking forward to hosting you back soon!!
Best regards.
About the Desire Riviera Maya Pearl Resort All Inclusive- Couples Only
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Food and beverages
All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Activities and facilities/equipment All onsite activities and use of facilities and equipment are included.
Land activities
Fitness facilities
Volleyball
Lessons/classes/games
Yoga
Entertainment
Access to onsite clubs
Theme parties
Not included
Surcharge for premium or imported alcoholic beverages
Airport transfers
Offsite tours
Gratuities
Access to onsite clubs included
Yoga classes/lessons included
24-hour room service
Buffet and à la carte dining
Additional gratuities accepted
Airport transfers not included
Gratuities not included
Fitness facilities included
All food and beverages included
Volleyball included
Surcharge for premium or imported alcoholic beverages
All available beverages included
Minibar (all beverages included)
All onsite activities, and facilities and equipment included
Offsite tours not included
Theme parties included
Property Features
Desire Riviera Maya Pearl Resort All Inclusive- Couples Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply step outside to unwind on the property's beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Desire Riviera Maya Pearl Resort All Inclusive- Couples Only like an outdoor pool and an outdoor tennis court. Free breakfast is served. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a swim-up bar. WiFi is free in public spaces. This all-inclusive property also offers a spa tub, a fitness center, and a garden. Free self parking is available.
Desire Riviera Maya Pearl Resort All Inclusive- Couples Only offers 88 air-conditioned accommodations with minibars and safes. Rooms open to balconies or patios. A pillow menu is available. Televisions come with cable channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.
Private balcony or patio
Minibar
In-room dining (24 hours)
Television
Cable channels
Pillow options
Separate shower and tub
Housekeeping (daily)
Hair dryer
Safe
Bathrobes
Slippers
Telephone
Climate control (air conditioning)
Ceiling fan
Ensuite bathroom
Food & Drink
Guests are served free buffet breakfast.
Pearl - This restaurant specializes in international cuisine and serves lunch and dinner.
Aphrodite - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Suki Terrace - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Open select days.
24-hour room service is available.
Nearby Activities
An outdoor pool and a spa tub are on site. Other recreational amenities include a private beach, an outdoor tennis court, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Basketball on site
Volleyball on site
Yoga classes/instruction on site
Spa Services
Guests can indulge in a pampering treatment at the property's full-service spa. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Hot stone massage
Deep tissue massage
Sauna in spa
Spa tub in spa
Reflexology
Manicures and pedicures
Body wraps
Body scrubs
Facial treatments
Aromatherapy treatments
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is: 21
Special check-in instructions:
Airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details.
Airport transportation is offered on request. Fees may apply. For details, please contact the property in advance.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children younger than 21 are not allowed at this adults-only property. All guests 21 and older are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets and service animals are not allowed at Desire Riviera Maya Pearl Resort All Inclusive- Couples Only
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Noise-free guestrooms cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property caters to couples. For more details, please contact the property using the information on the reservation confirmation received after booking.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed.
Noise-free rooms not guaranteed
No rollaway/extra beds available
No cribs (infant beds) available
No elevators
No pets or service animals allowed
Minimum guest age is 21
Caters to adults only
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Airport shuttle fee: MXN 1230 per vehicle (roundtrip)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Desire Riviera Maya Pearl Resort All Inclusive Couples Only
Desire Pearl Resort Spa All Inclusive
Desire Pearl Spa All Inclusive
Desire Pearl Resort All Inclusive
Desire Pearl Resort All Inclusive Puerto Morelos
Desire Riviera Maya Pearl Resort All Inclusive Puerto Morelos
Desire Riviera Maya Pearl Resort All Inclusive Couples
Desire Riviera Maya Pearl All Inclusive Couples Puerto Morelos
Desire Riviera Maya Pearl All Inclusive Couples
Desire Riviera Maya Pearl Resort All Inclusive
Desire Riviera Maya Pearl Resort Couples Only
You should know
Please note that clothing is optional at Desire Riviera Maya Pearl Resort All Inclusive- Couples Only.
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
This is an adults-only property and guests under 21 years old aren't allowed.
Registered guests are the only ones allowed to be in guestrooms.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
