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Desire Pearl Luxury All Inclusive - Couples Only

4-star property
Costera Norte S.M. 10 Mz. 26, Puerto Morelos, QROO 1-855-201-7819

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1.0 out of 5
See all 1 Travelocity Reviews

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Hotel Description

4-star beachfront property near Puerto Morelos Town Square

Beachside getaway

You'll be within half a mile (1 km) of Ojo de Agua Beach and 2 miles (3 km) of Puerto Morelos Town Square with a stay here. San Jose Catholic Parish and Artisans Market are also within 2 miles (3 km).

All-inclusive

This all-inclusive property features a private beach, a full-service spa, and a nightclub. Enjoy a meal in one of the 3 restaurants and perks like free WiFi. Enjoy the fitness center and visit the 5 bars/lounges and swim-up bar for drinks.

Free WiFi, iPod docks

The 88 individually furnished guestrooms offer free WiFi and iPod docks. TVs come with cable channels, and other amenities include balconies or patios and 24-hour room service.

Master Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Lush Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Bash Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Master Suite with Plunge Pool

Bed Count 1 King Bed Maximum Occupancy 2 Max

Penthouse Passion Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Desire Pearl Luxury All Inclusive - Couples Only ratings based on 1 Verified Reviews

Review Summary
1.0 out of 5 1.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Desire Pearl Luxury All Inclusive - Couples Only

Couples (1)
1 out of 5
don't waste your time. if you don't buy their premier club membership (time share membership), you are treated like shit for your stay. they hit you hard as soon as the front desk releases you from the check in process. we wouldn't even listen to the sales pitch. we don't want to be sold anything, we are on vacation to relax not have a hard sell. they need to learn no means no. it's that kind of resort. not any of the request we call them about were logged in the computer before we got there. we went with friends and asked to be close room wise. we were in 2 different buildings at opposite ends of the property. when we asked to be put closer to our friends and it had to have managers approval to switch us. the the staff has been trained to say yes but ignore the request. and don't believe the hype about the erotic couples massage. it says 80 minute massage on the brochure. it was 25 minutes, 25 MINUTES! then they said we could use the hot tub for the remaining time. we we went to the spa manager to complain would do anything about it. the we call service manager he wouldn't do anything. then spa manager offered (2) 25 minute massages to make up the difference. that adds up to 50 minutes not 80. we said no we wanted a refund. they refused. we settle for paying the same price as 2 50 minute massages!!!!!! thats all they would do. on top of that we requested a certain masseuse for my wife, they gave her a young kid maybe 23 at the most. DO GO HERE!!!!!!

Posted by on Apr 6, 2018

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Comment from Hotel Management

May 10, 2018 by Antonio Salas

Dear Guests, Thank you for taking the time to post your comments regarding your recent visit at Desire Riviera Maya Pearl Resort. We are very concerned to find out that not all aspects of your visit met your expectations, all feedback from our valued guests is carefully reviewed to ensure excellence remains the standard of everything we offer. We all are looking forward to hosting you back soon!! Best regards.

About the Desire Pearl Luxury All Inclusive - Couples Only

Location Costera Norte S.M. 10 Mz. 26, Puerto Morelos, QROO 77580

Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):

  • Dining venue(s)

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities

  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Yoga

Entertainment

  • Access to onsite clubs
  • Theme parties

Not included

  • Surcharge for premium or imported alcoholic beverages
  • Airport transfers
  • Offsite tours
  • Gratuities

  • Access to onsite clubs included
  • Yoga classes/lessons included
  • 24-hour room service
  • Buffet and à la carte dining
  • Additional gratuities accepted
  • Airport transfers not included
  • Gratuities not included
  • Fitness facilities included
  • All food and beverages included
  • Volleyball included
  • Surcharge for premium or imported alcoholic beverages
  • All available beverages included
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • Offsite tours not included
  • Theme parties included

Property Features

Desire Pearl Luxury All Inclusive - Couples Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to smell the salt air and watch the ocean waves from the sand beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Desire Pearl Luxury All Inclusive - Couples Only like a spa tub and a fitness center. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a swim-up bar. WiFi is free in public spaces. This all-inclusive property also offers a garden and a terrace. This 4-star Puerto Morelos property is smoke free.

  • 88 guestrooms or units
  • 2 levels
  • 3 dining venues
  • 5 bars or lounges
  • Nightclub
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Beach lounge chairs
  • Poolside lounge chairs
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Limited onsite parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (24.9 km / 15.4 mi)

Room Amenities

Desire Pearl Luxury All Inclusive - Couples Only offers 88 accommodations with iPod docking stations and minibars. Rooms open to balconies or patios. Each accommodation is individually furnished. Beds feature premium bedding. A pillow menu is available. Televisions come with cable channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Private balcony or patio
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Television
  • Cable channels
  • Luxury bedding
  • Pillow options
  • Separate shower and tub
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Toothbrush and toothpaste available

Food & Drink

Pearl - This restaurant specializes in international cuisine and serves lunch and dinner.

Aphrodite - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Suki Terrace - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Open select days.

24-hour room service is available.

Nearby Activities

Recreational amenities at the property include a private beach, a spa tub, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Yoga classes/instruction on site

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, Spa. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily.

  • Sauna in spa
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property offers onsite health screenings (rapid antigen screenings for COVID-19) at no charge.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children younger than 21 are not allowed at this adults-only property. All guests 21 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Desire Pearl Luxury All Inclusive - Couples Only

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property caters to couples.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available.

  • Noise-free rooms not guaranteed
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is not available to guests
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Minimum guest age is 21
  • Debit cards

Hotel Names

  • Desire Pearl Resort All Inclusive
  • Desire Pearl Resort All Inclusive Puerto Morelos
  • Desire Riviera Maya Pearl Resort All Inclusive Puerto Morelos
  • Desire Riviera Maya Pearl Resort All Inclusive Couples Only
  • Desire Pearl Luxury All Inclusive - Couples Only Puerto Morelos
  • Desire Riviera Maya Pearl Resort All Inclusive Couples
  • Desire Riviera Maya Pearl All Inclusive Couples Puerto Morelos
  • Desire Riviera Maya Pearl All Inclusive Couples
  • Desire Riviera Maya Pearl Resort All Inclusive
  • Desire Riviera Maya Pearl Resort Couples Only
  • Desire Riviera Maya Pearl Resort All Inclusive Couples Only
  • Desire Pearl Resort Spa All Inclusive
  • Desire Pearl Spa All Inclusive

You should know

  • Please note that clothing is optional at Desire Pearl Luxury All Inclusive - Couples Only.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 21 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.