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"Room could have been nicer. " More

By a verified traveler on Mon 19 Jul 2021

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Hotel Description

3.5-star hotel near Gwinnett Place Mall

Gwinnett Place stay

Your stay at this Gwinnett Place hotel places you within 6 miles (10 km) of Gas South Arena and Hudgens Center for the Arts.

Multiple dining options

This hotel features 2 restaurants, a bar/lounge, and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the seasonal outdoor pool and perks like free self parking and a free area shuttle.

Deluxe Room, 1 King Bed, Accessible, Bathtub (Mobility)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$128* Per night/room Jun 27 - Jun 28

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Accessible (Preferred, Mobility, Bathtub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Double Beds, Accessible, Bathtub (Mobility)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed (Preferred)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sonesta Gwinnett Place Atlanta ratings based on 14 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sonesta Gwinnett Place Atlanta

Everyone (10) Couples (1) Family (3)
2 out of 5

Posted by on Sep 21, 2021

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4 out of 5

Posted by on Sep 6, 2021

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5 out of 5

Posted by on Aug 18, 2021

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1 out of 5
The property has a mold and mildew issue on the 15th floor. My room smells damp and the floor was wet from something clearly leaking. My feet got wet when I first came in flip flops day one. I have sensitive skin so now I’ve been breaking out in an itchy rash. Where I scratched is irritated now on my hand and foot. I don’t understand why a plumber is not working to fix this issue considering that the 15th floor smells like sour water clothes. It’s disgusting that I paid for mildew in the bathroom and mold and mildew in the hallway so my room which is close to their blower they have in the hall, smells.

Posted by on Aug 15, 2021

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Comment from Hotel Management

Aug 15, 2021 by Rick

Let me start by apologizing for the experience you had while staying at our property. I will have my Housekeeping team to shampoo the carpet and deep clean our elevators and lobby, so this doesn't disturb future guest's. I will also speak with my team about the response you were given when you made us aware of the situation. They are empowered to make decisions on their own when handling guest requests. Please know that we have a manager on duty 24 hours a day that can assist should the need arise. Again, thank you for your comments. We appreciate your business and would love to have you return and show you the exceptional service we can deliver. Please feel free to contact me directly at the hotel should the need arise so I may assist you personally.

2 out of 5

Posted by on Jul 31, 2021

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2 out of 5

Posted by on Jul 25, 2021

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3 out of 5
Room could have been nicer.

Posted by on Jul 19, 2021

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Comment from Hotel Management

Jul 24, 2021 by Sonesta Gwinnett Hotel

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

5 out of 5
The glass between the indoor and outdoor pool needed to be cleaned. The tiles on the indoor pool also needed to be cleaned. the overall stay was excellent with the indoor lobby and room very clean.

Posted by on Jul 6, 2021

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Comment from Hotel Management

Jul 24, 2021 by Sonesta Gwinnett Hotel

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

5 out of 5
No

Posted by on Jun 6, 2021

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Comment from Hotel Management

Jun 8, 2021 by Sonesta Gwinnett Place

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

3 out of 5
The staff was great but had to request another room because the first one had a really bad odor. The second room was fine.

Posted by on Apr 2, 2021

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Comment from Hotel Management

Apr 3, 2021 by Sonesta Gwinnett Place

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

About the Sonesta Gwinnett Place Atlanta

Location 1775 Pleasant Hill Rd, Duluth, GA 30096

Property Features

Sonesta Gwinnett Place Atlanta offers its guests a 24-hour fitness center and a seasonal outdoor pool. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and limo/town car service are available. Event space at this hotel measures 20000 square feet (1858 square meters) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Sonesta Gwinnett Place Atlanta. A free area shuttle within 5.00 mi is available. Self parking is free. Smoking is allowed in designated areas at this 3.5-star Duluth hotel.

  • 1 building
  • 300 guestrooms or units
  • 17 levels
  • 2 dining venues
  • 20000 sq ft of conference space
  • 1858 sq m of conference space
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Property shuttles: Free area shuttle within 5.00 mi
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Sonesta Gwinnett Place Atlanta offers 300 accommodations with iPod docking stations and safes. Beds feature down comforters and premium bedding. 40-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers. This Duluth hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and microwaves can be requested.

  • IPod dock
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

ArtBar - This restaurant specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered.

Grapevine Restaurant - This restaurant specializes in American cuisine and serves breakfast and lunch. Open daily.

Late night fare is available from room service (during limited hours).

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.00 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per pet, per stay
  • Maximum 2 per room (weight limit: 30 lbs)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas; reservations are required for some onsite facilities. Individually-wrapped food options are available for breakfast, lunch, and dinner. Enhanced food service safety measures are in place. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 15.95 per person (approximately)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 15.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gwinnett Place Atlanta
  • Gwinnett Place Sonesta
  • Gwinnett Sonesta
  • Sonesta Atlanta Gwinnett Place
  • Sonesta Gwinnett
  • Sonesta Gwinnett Place
  • Sonesta Gwinnett Place Atlanta
  • Sonesta Gwinnett Place Atlanta Duluth
  • Sonesta Gwinnett Place Atlanta Hotel
  • Sonesta Gwinnett Place Atlanta Hotel Duluth
  • Sonesta Gwinnett Place Atlanta Hotel
  • Sonesta Gwinnett Place Atlanta Duluth
  • Sonesta Gwinnett Place Atlanta Hotel Duluth

You should know

  • The seasonal pool will open May 01 and close September 30.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.