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4.4 out of 5

"Have stayed here previously and find it to be an excellent facility. The only complaint is that on the last night there was much noise from the adjoin ... " More

By a verified traveler on Mon 02 Apr 2018

Hotel Description

Family-friendly 4-star hotel near Pentagon

Close to airport

Your stay at this Crystal City hotel places you within 2 miles (3 km) of Fashion Center at Pentagon City and Birchmere. Tomb of the Unknown Soldier and Arlington National Cemetery are also within 6 miles (10 km).

Free airport shuttle

This hotel features an outdoor pool, a 24-hour health club, and a restaurant. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. You'll appreciate the spa tub, bar/lounge, and coffee shop.

Free Internet, comfy beds

Featuring conveniences like refrigerators and coffee/tea makers, the 686 guestrooms offer free WiFi and free wired Internet, as well as LED TVs with satellite channels. Other amenities include pillowtop beds, iPod docks, and 24-hour room service.

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 3 Max
$80 per night

Room, 1 King Bed (HIGH FLOOR)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Business Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Business Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds, Accessible (Shower)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hyatt Regency Crystal City ratings based on 120 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Regency Crystal City

Everyone (26) Couples (4) Family (3)
5 out of 5

Posted by on Jul 19, 2019

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4 out of 5
The property was nice and the rooms were nice too.

Posted by on Jul 8, 2019

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Comment from Hotel Management

Jul 10, 2019 by Guest Experience Team

Thank you for your review! Come back and visit us again soon!

4 out of 5
The staff was friendly. What we didn't like was valet parking only and the pool was very small.

Posted by on Jul 8, 2019

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4 out of 5
No place to put anything in the bathroom. No place for a water glass, no towel hooks. So so shower.

Posted by on Jun 17, 2019

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4 out of 5
the replacement of towells, washcloths and shampoo was inadequate. these items were not replaced dailey.

Posted by on May 28, 2019

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5 out of 5

Posted by on May 12, 2019

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5 out of 5
Excellent, courteous, efficient and friendly staff.

Posted by on Apr 25, 2019

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Comment from Hotel Management

Apr 26, 2019 by Guest Experience Team

Thank you for your review. It is so nice to read that you had such a pleasant stay. I appreciate you mentioning the staff as we work hard to ensure every guest is satisfied - every time! We look forward to welcoming you back again soon!

4 out of 5
check in was efficient. Room was clean. Phone didn't work though and they missed cleaning the first day. The hotel was very busy with a convention which played a bit on my rating. The convention folks seemed to have taken over the facility. They were everywhere

Posted by on Apr 23, 2019

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Comment from Hotel Management

Apr 26, 2019 by Guest Experience Team

Hello, Thank you for your feedback. We are sorry to hear that your stay with us did not meet your expectations in regards to our Housekeeping department. Your room not being serviced is not the level of service we strive for here at Hyatt Regency Crystal City and we will pass your comment along to the Housekeeping Manager to ensure that retraining and consistency is enforced. If your business ever brings you back to the DC area we would love to welcome you back to Hyatt Regency Crystal City on a less hotel busy trip.

5 out of 5
Excellent price close to airport very nice would definitely stay again

Posted by on Feb 8, 2019

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Comment from Hotel Management

Mar 6, 2019 by Guest Experience Team

I am glad you found our hotel's location to be convenient. We look forward to welcoming you back anytime.

5 out of 5
experience was great. would book again when coming to Washington

Posted by on Dec 31, 2018

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Comment from Hotel Management

Jan 10, 2019 by Guest Experience Team

Thank you for such an amazing review and thank you for your loyalty to the Hyatt Regency Crystal City!

Property Features

Hyatt Regency Crystal City offers its guests an outdoor pool, a 24-hour health club, and a spa tub. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 23000 square feet (2137 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the family-friendly Hyatt Regency Crystal City. A roundtrip airport shuttle is free at scheduled times. Parking is available for a fee. This 4-star Arlington hotel is smoke free.

  • 686 guestrooms or units
  • 18 levels
  • 23000 sq ft of conference space
  • 2137 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: Washington, DC (DCA-Ronald Reagan Washington National) (1.6 km / 1 mi)
  • Train station: Alexandria Station (6 km / 3.7 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Hyatt Regency Crystal City offers 686 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Beds feature pillowtop mattresses. 32-inch LED televisions come with premium satellite channels, first-run movies, and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers with rainfall showerheads, designer toiletries, and hair dryers. This Arlington hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily.

  • Pillowtop beds
  • IPod dock
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • First-run movies
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Bathtub or shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Hyatt Regency Crystal City has a restaurant serving breakfast, lunch, and dinner.

24-hour room service is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour health club.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Airport shuttle service is available at scheduled times from 5 AM to midnight. Fees may apply. Contact the property in advance to get details.

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Airport transportation is offered at scheduled times from 5 AM to midnight. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25 per night.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 100 per accommodation, per week

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

 

  • A city tax will be collected at the property upon arrival. The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 16 and USD 22 per person (approximately)
  • Valet parking fee: USD 45 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation, per week
  • Rollaway bed fee: USD 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crystal City Hyatt
  • Crystal City Hyatt Regency
  • Hyatt Crystal
  • Hyatt Crystal City
  • Hyatt Regency Crystal City
  • Hyatt Regency Crystal City Arlington
  • Hyatt Regency Crystal City Hotel
  • Hyatt Regency Crystal City Hotel Arlington
  • Regency Crystal City
  • Hyatt Regency Arlington

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.