2/10 Terrible
Edna M.
Jun 19, 2025
Disliked: Cleanliness
Unkempt
The check in process is the worst I have ever experienced. I requested a early check in (for a fee)which wasn’t available (unstandable), however I was messaged several hours before my check to take a photo of my personal information (DL & credit card) to text to them for proof of identity (unsecured and unprofessional) I refused to do that so I drove to management office to show it to them. Went to the hotel, arrived 30 minutes early and had to wait outside the door, literally stood outside the door of the room until 4:02pm when they emailed over the code to open the door. Just to enter a smelly unkempt room. The bathroom the worse. I am 5’11 my husband 6’1. He had to lower his head in the shower and mine almost touch the top. The water pressure sucked and bothe the sink and shower had slow drainage (hated it) I was ready to checkout and go elsewhere but my husband convinced me to stay because it was only 2 nights and we improvised by purchasing cleaning supplies, shower shoes, and bed linen. However the linen on the bed did appear to be clean I did not trust it. I put my linen over it. We spent zero time in the room. We slept, showered and left. Couldn’t enjoy the ocean front view, that’s how disappointing our stay was. Not new or luxurious about it. False advertisement and the photos must be from 10-15 yrs ago.
Edna M.
Stayed 2 nights in Jun 2025
