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4.2 out of 5

"The amenities were never refilled even when we asked because everything was empty! The property was old and needs to be updated! Location was the only ... " More

By a verified traveler on Fri 08 Apr 2022

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Hotel Description

4-star beachfront resort with 3 outdoor pools

Beachside getaway

At this Hilton Head Island resort, you'll be within 6 miles (10 km) of Coastal Discovery Museum and 9 miles (15 km) of The Sandbox. Also within 9 miles (15 km) are Sea Pines Forest Preserve and Coligny Plaza.

18-hole golf course

A golf course, a full-service spa, and 3 outdoor pools are all featured at this smoke-free resort. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Traveling on business? Take advantage of the 22 conference rooms, 24-hour business center, and valet parking.

Free wired Internet, comfy beds

In addition to LCD TVs with satellite channels, the 416 guestrooms offer free wired Internet and furnished balconies. Other amenities include pillowtop beds, room service, and coffee/tea makers. Housekeeping is available on request.

Island, Traditional Room, 1 King Bed, Non Smoking, View

Bed Count 1 King Bed Maximum Occupancy 4 Max
$279* Per night/room May 23 - May 24

Deluxe Room, 1 King Bed, Non Smoking, Resort View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 2 Queen Beds, Non Smoking, Resort View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Grand Room, 1 King Bed, Non Smoking, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

Grand Room, 2 Queen Beds, Non Smoking, Oceanfront

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom, Non Smoking, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Westin Hilton Head Island Resort & Spa ratings based on 23 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Westin Hilton Head Island Resort & Spa

Everyone (7) Couples (6) Family (8)
3 out of 5
The amenities were never refilled even when we asked because everything was empty! The property was old and needs to be updated! Location was the only plus

Posted by on Apr 8, 2022

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Comment from Hotel Management

Apr 9, 2022 by Hotel Management

Dear Barbara, thank you for staying with us and for taking the time to post a review. We are disappointed we did not exceed your expectations. We work hard to maintain enhanced, refreshing accommodations, and we will share your feedback with the appropriate individuals responsible for our future modernization plans. We also regret the inconvenience you faced due to your amenities not being refilled, and we have shared these concerns with appropriate associates to make sure it does not occur in the future. We are grateful for your patience, and thank you once again for your feedback. We hope you will revisit so we can show you our commitment to providing enriching experiences. Be Well, Hotel Management

5 out of 5

Posted by , from Hilton Head on Feb 10, 2022

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5 out of 5
Beautiful grounds and friendly staff!

Posted by on Nov 27, 2021

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Comment from Hotel Management

Nov 28, 2021 by Resident Manager

Dear Tabitha, thank you for being our guest at The Westin Hilton Head Island Resort & Spa. We are pleased to know you loved our well-maintained property and that our associates left such a great impression. Thank you for being our guest at The Westin Hilton Head Island Resort & Spa. Be Well, Jason Aipperspach Resident Manager

2 out of 5

Posted by on Sep 1, 2021

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5 out of 5
Everything we needed for our short weekend getaway was available at the Resort

Posted by on Aug 30, 2021

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Comment from Hotel Management

Sep 1, 2021 by Resident Manager

Dear Darlene, thank you for choosing to stay with us and for taking the time to post a review. We are pleased to have exceeded your expectations. Whether you are here for a relaxing weekend away or a family adventure, our resort offers something for everyone. It was our pleasure accommodating you, and we hope you will choose The Westin Hilton Head Island Resort & Spa whenever your travels bring you to our island. Be Well, Jason Aipperspach, Resident Manager

4 out of 5
Property was very nice, but unless you have a car, there is nothing close by. There is always Uber and the trolly, but those can still take time

Posted by on Jul 14, 2021

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Comment from Hotel Management

Jul 15, 2021 by Resident Manager

Dear Guest, thank you for choosing to stay with us and for taking the time to post a review. We are pleased to have met your expectations and that you enjoyed your overall stay. It was our pleasure accommodating you, and we hope you will choose The Westin Hilton Head Island Resort & Spa again on your next visit to our island. Be Well, Jason Aipperspach, Resident Manager

2 out of 5
Hotel old and dirty, partial ocean view. Bugs in bathroom, too many kids.

Posted by on Jul 13, 2021

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Comment from Hotel Management

Jul 15, 2021 by Resident Manager

Dear Guest, we appreciate you choosing our resort for your visit to Hilton Head. Our focus is on cultivating a rejuvenating and enhanced experience for each of our guests; therefore, please accept our apologies for not meeting these expectations. We hope you will give us another opportunity to welcome you back the next time you visit the area. Be Well, Jason Aipperspach, Resident Manager

3 out of 5
The only thing that was good about this hotel was the view I paid for, which was an ocean front room. Other than that everything is dated, furniture is old, a huge cockroach came out of the bathroom and ran across my foot. Luckily I was able to put the garbage can over it to trap it. Someone did come up and kill it. The second day my refrigerator stopped working and we went to get a beverage and they were warm. I requested to have our room changed and they told me there were none available. The front desk said and I quote...well you only saw one cockroach correct..I feel one cockroach was enough and I was uncomfortable for the rest of my stay for three nights. They did give us a 30.00 credit. Do yourself a favor stay at another hotel. We come every year and there are many other hotels in the area that are much nicer. The food is okay, but very limited menu. The service is also extremely slow.

Posted by on May 13, 2021

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Comment from Hotel Management

May 13, 2021 by Resident Manager

Dear Guest, thank you for your review of our resort. We appreciate knowing where we have room for improvement. We apologize for the inconvenience caused, and we are grateful for your patience. Your feedback will be shared with our associates and the proper action taken. On the positive side, we are delighted you enjoyed the amazing views. We hope you will revisit so we can show you our commitment to providing enriching experiences. Be Well, Jason Aipperspach Resident Manager

3 out of 5
The property is not well kept lots of dirty areas towels not cleaned up from the day before, bathrooms dirty, beer bottles and drink glasses left sitting jut about everywhere. I was very disappointed in the overall condition of the hotel. Balconies are covered in mold that should be white. When I spoke to the front desk they were very unconcerned about the problem. The beach was beautiful!

Posted by on May 11, 2021

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Comment from Hotel Management

May 12, 2021 by Resident Manager

Dear Guest, thank you for your review of our resort. We appreciate knowing where we have room for improvement. We apologize for the inconvenience caused, and we are grateful for your patience. Your feedback will be shared with our associates and the proper action taken. We hope you will revisit so we can show you our commitment to providing enriching experiences. Be Well, Jason Aipperspach, Resident Manager

5 out of 5
Check-in was easy and the baggage check men told us where we could easily park. We were happy that the parking spot was close to the elevator and we had easy access to our room. Our room/bathroom was clean and well stocked. We walked the grounds and were impressed by the different water features and pool options. We loved seeing all the the dogs and the families. My husband and I ate at all of the restaurants, used all of the pools, spent time in the spa, rented chairs and an umbrella on the beach, and we were very happy with everything. Live music on Wednesday was really nice. Overall we loved our stay. Our room was clean and serviced everyday. The grounds were well kept and our experience with the staff was friendly and competent. We will definitely be back.

Posted by on May 8, 2021

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Comment from Hotel Management

May 9, 2021 by Resident Manager

Dear Guest, thank you for choosing to stay with us and for taking the time to post a review. We are thrilled that your experience was perfect from beginning to end, and we were pleased to read how much you enjoyed our rejuvenating accommodations. We especially love knowing you enjoyed our three beautiful pools, on-site restaurants, and other refreshing amenities. We are excited to share your kind remarks with our associates. They are committed to enhancing each guest’s visit with exceptional hospitality, and we appreciate your recognition of their service. It was our pleasure accommodating you, and we look forward to seeing you again at The Westin Hilton Head Island Resort & Spa. Be Well, Jason Aipperspach Resident Manager

About the The Westin Hilton Head Island Resort & Spa

Location 2 Grasslawn Ave, Hilton Head Island, SC 29928-5583

Property Features

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Summer fun is a breeze at The Westin Hilton Head Island Resort & Spa, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools, and enjoy a treatment at the full-service spa. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. A computer station is on site and wired Internet is free in public spaces. This eco-friendly resort also offers a 24-hour fitness center, a spa tub, and a steam room. For a fee, parking is available. This 4-star Hilton Head Island resort is smoke free.

  • 416 guestrooms or units
  • 5 levels
  • 37000 sq ft of conference space
  • 3437 sq m of conference space
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Grocery/convenience store
  • Snack bar/deli
  • Free cribs/infant beds

Internet

Available in all rooms: Free wired internet

Available in some public areas: Free wired internet

Parking

Valet parking (surcharge)

Transport

  • Parking: Valet parking available for a surcharge

Room Amenities

The Westin Hilton Head Island Resort & Spa offers 416 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Rooms open to furnished balconies. Beds feature pillowtop mattresses. 55-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided on request.

  • Private balcony (furnished)
  • Pillowtop beds
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (on request)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (heating)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

The Carolina Room - This seafood restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Splash - This restaurant specializes in barbecue and serves breakfast and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

View 32 - Overlooking the ocean and pool, this restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Splash - This beachfront restaurant serves lunch only. Guests can enjoy drinks at the bar. Open daily.

Ingredients - This coffee shop serves breakfast, lunch, and light fare. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Guests can play rounds at the 18-hole golf course. 3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf driving range on site
  • Water skiing nearby
  • Golfing nearby
  • Hiking/biking trails on site
  • Motor boating nearby
  • Surfing/bodyboarding nearby
  • Beach volleyball on site
  • Kayaking on site
  • Yoga classes/instruction on site
  • Ziplining nearby
  • Horse riding nearby
  • Rafting nearby
  • Ecotours nearby
  • Segway rental/tour nearby
  • Bicycle rentals on site
  • Golf lessons available nearby
  • Sailing nearby

Spa Services

Heavenly Spa by Westin has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 9
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 150 per pet, per stay
  • Maximum 1 per room (weight limit: 40 lbs)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, and Eurocard. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures

Fees

Guests will be asked to pay the following charges at the property:

  • Tourism fee: USD 3 per accommodation, per night
  • Resort fee: USD 30.00 per accommodation, per night

The resort fee includes:

  • Pool access
  • Spa access
  • Beach access
  • Beach towels
  • Fitness center access
  • Fitness/yoga classes
  • Partner property access
  • Shuttle service
  • Business center/computer access
  • Phone calls
  • In-room safe
  • In-room coffee
  • Self parking
  • Parking
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 20 per day
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Head Island Westin
  • Hilton Head Island Westin Resort
  • Westin Hilton Head Island
  • Westin Hilton Head Island Resort
  • Westin Resort Hilton Head Island
  • The Westin Hilton Head Island Hotel Hilton Head
  • The Westin Hilton Head Island Resort And Spa
  • The Westin Hilton Head Island Resort Spa
  • The Westin Hilton Head Spa
  • The Westin Hilton Head Island Resort And Spa
  • The Westin Hilton Head Island Hotel Hilton Head
  • The Westin Hilton Head Island Resort & Spa Resort
  • The Westin Hilton Head Island Resort & Spa Hilton Head Island

You should know

  • Reservations are needed for spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.