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"Clanking noise coming from the vent, water spots on the ceiling like it flooded before, no room service from the housekeeping dept " More

By a verified traveler on Thu 28 Oct 2021

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Hotel Description

4-star beachfront resort near Coligny Beach

Beachside getaway

Stay at this Hilton Head Island resort and you'll be within half a mile (1 km) of Singleton Beach and 2 miles (3 km) of Arts Center of Coastal Carolina. Pirate's Island Adventure Golf and Arthur Hills Course are also within 3 miles (5 km).

Poolside dining

This smoke-free resort features 4 restaurants, 2 outdoor pools, and an indoor pool. Dine at the beachfront restaurant and relax with beach umbrellas. Relax with a drink at one of the 2 bars/lounges and get perks like free WiFi.

Comfy beds, WiFi

Featuring conveniences like refrigerators and coffee/tea makers, the 513 guestrooms also offer balconies and Smart TVs with cable channels. Pillowtop beds, WiFi, and room service are also available.

Room, 2 Queen Beds, Balcony, Resort View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$159* Per night/room Dec 7 - Dec 8

Deluxe Room, 2 Queen Beds, Ocean View, Oceanfront (Guest room, Atlantic Ocean View)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 2 Queen Beds, Balcony, Ocean View (Guest room, Atlantic Ocean View)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Balcony, Resort View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Balcony, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Ocean View, Oceanfront (Guest room, Atlantic Ocean View)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Marriott Hilton Head Resort & Spa ratings based on 31 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Marriott Hilton Head Resort & Spa

Everyone (10) Couples (6) Family (16)
4 out of 5
Clanking noise coming from the vent, water spots on the ceiling like it flooded before, no room service from the housekeeping dept

Posted by on Oct 28, 2021

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Comment from Hotel Management

Oct 28, 2021 by Assistant Front Office Manager

Dear Perry, thank you for reviewing your stay. We apologize for the noise disturbances and that your room did not meet your expectations. While we know this cannot change your recent experience with us, please know for future visits, our front desk is available at any hour to help make you as comfortable as possible. We are grateful for all of your feedback and hope you will return for the flawless stay you deserve. Thank you, Mark Cortes Assistant Front Office Manager

4 out of 5
Beautiful landscaping

Posted by , from WAXHAW on Sep 9, 2021

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Comment from Hotel Management

Sep 10, 2021 by Assistant Front Office Manager

Dear Barbara, thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have exceeded your expectations. It was our pleasure accommodating you, and we hope you will make Marriott Hilton Head Resort & Spa your home away from home whenever your travels bring you to our city. We look forward to your next visit. Thank you, Mark Cortes Assistant Front Office Manager

4 out of 5
The rooms are dated, and there was mold in the shower and around shower

Posted by , from Eatonton on Sep 7, 2021

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Comment from Hotel Management

Sep 8, 2021 by Assistant Front Office Manager

Dear BEN, thank you for staying at Marriott Hilton Head Resort & Spa. We are elated to know you enjoyed your stay with us, but we are sorry for any inconvenience caused. We value your feedback as we are continually seeking to better our guest experience. We look forward to your next visit. Thank you, Mark Cortes, Assistant Front Office Manager

3 out of 5
The property is one of those that is def older but you can tell was once an amazing place to be. I loved the area. It is right on the beach. Gorgeous views. Our room was not the cleanest and smelled of mold. Just seemed like a motel 6 type of half cleaned situation. Not really a high dollar beach front hotel situation that it could be. However, the staff were friendly and the property is beautiful. Also there is a stray kitty the feed which I adored.

Posted by on Aug 25, 2021

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Comment from Hotel Management

Aug 26, 2021 by Assistant Front Office Manager

Dear Kimberly, thank you for sharing your thoughts about your recent stay with us. It is good to know you love our elegant property and breathtaking views, as well as our ideal beachfront location. We also appreciate your kind comments about our amiable associates. However, we are sorry for not meeting your expectations with the cleanliness and upkeep of your room. Your feedback has been shared with our housekeeping department to take proper action and be more diligent in their efforts going forward. We will also consider your notes as we plan for future updates and for freshening up our facilities. We hope to have another chance to accommodate you again in the future for a fulfilling experience. Thank you, Mark Cortes, Assistant Front Office Manager

3 out of 5
Nice safe, clean and quiet property. Bathtub filled up to about 2-3 inches of water while taking showers. I was overcharged approximately $1,000 over what I agreed to with Travelocity . I'm working on that now.

Posted by on Jul 19, 2021

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Comment from Hotel Management

Jul 21, 2021 by Assistant Front Office Manager

Dear Guest, thank you for staying with us. We are glad you enjoyed your overall time with us, but we regret any inconvenience caused. As your review is anonymous, we would appreciate additional information so we may follow up accordingly. At your earliest convenience, please feel free to reach out to us directly at the hotel. It was our pleasure accommodating you, and we hope to have the opportunity to resolve these concerns to your satisfaction. Thank you, Mark Cortes, Assistant Front Office Manager

1 out of 5
The carpet in our ocean facing room adjacent to the sliding door was soaking wet. Front desk stated they would have an engineer address the situation. Never heard from anyone. Room conditions due not warrant $700/night. Trevor our waiter at the pool cabana we rented was top notch. Will not be staying here again.

Posted by on Jul 11, 2021

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Comment from Hotel Management

Jul 12, 2021 by Assistant Front Office Manager

Dear Guest, We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. However, we are happy you liked the service provided by Trevor. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Thank you, Mark Cortes Assistant Front Office Manager

3 out of 5

Posted by on Jul 9, 2021

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Comment from Hotel Management

Jul 21, 2021 by Assistant Front Office Manager

Dear Guest, we hope that overall you enjoyed your stay, and we would love to have another opportunity to welcome you back for a flawless experience. Thank you, Mark Cortes, Assistant Front Office Manager

5 out of 5
Nice location for a beach vacation. A bit humid in the rooms ac is working

Posted by on Jun 5, 2021

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Comment from Hotel Management

Jun 7, 2021 by Assistant Front Office Manager

Dear Guest, thank you for staying at the Marriott Hilton Head Resort & Spa! We are pleased you found our great location to Hilton Head's beautiful beaches perfect for your visit. It was our pleasure having you, and we look forward to welcoming you back. Thank you, Mark Cortes, Assistant Front Office Manager

2 out of 5
terrible - expected more from a Marriott property. Will not be staying at a Marriott again.

Posted by on Mar 15, 2021

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Comment from Hotel Management

Mar 16, 2021 by Director of Services

Dear Guest, we appreciate your review, and we apologize for not providing the stay you deserve. We take pride in our commitment to detail and providing every guest with excellent service; therefore, we regret that this was not your experience. Your comments will be reviewed with our team, and we hope you will give us an opportunity in the future to regain your trust. Thank you, Jacob Hawkins, Director of Services

3 out of 5
One the 1st floor it was a smell of mood or water damage. So they switched my room but they left me on the first floor. This place could be great but it needs to replace rusted doors and repaint and fix parts of the building that’s near the ground. My suggestion on this first floor would be to remove all the carpet. I haven’t seen a house keeper in three days while I’ve been in and out. Maybe I got a cheaper room because of how I booked it.

Posted by on Mar 1, 2021

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Comment from Hotel Management

Mar 2, 2021 by Director of Services

Dear Guest, thank you for choosing us and sharing your observations. We are sorry for your disappointing experience. We appreciate your comments, and we will take steps to alleviate this issue going forward. We also understand your comments regarding our property and your notes will be considered as we plan for future updates and for freshening up our facilities. We are grateful for the feedback and hope we have the opportunity of serving you again. Thank you, Jacob Hawkins, Director of Services

About the Marriott Hilton Head Resort & Spa

Location 1 Hotel Circle, Hilton Head Island, SC 29928-5146

Renovations + Closures

The following facilities or services will be unavailable until December 30 2021 (date subject to change):

  • Spa

This property is undergoing renovations from November 1 2021 to April 30 2022 (completion date subject to change).

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

All-inclusive Details

  • Gratuities not included
  • Taxes not included

Property Features

As a guest of Marriott Hilton Head Resort & Spa, you'll find 2 outdoor swimming pools, an indoor pool, and a steam room. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Event space at this resort measures 17600 square feet (1635 square meters) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Marriott Hilton Head Resort & Spa. This 4-star Hilton Head Island resort is smoke free.

  • 1 building
  • 513 guestrooms or units
  • 10 levels
  • 4 dining venues
  • 2 bars or lounges
  • 17600 sq ft of conference space
  • 1635 sq m of conference space
  • Built in 1976
  • Deli
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 2
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Room Amenities

Marriott Hilton Head Resort & Spa offers 513 accommodations with safes and complimentary newspapers. Rooms open to balconies. Beds feature pillowtop mattresses. 49-inch Smart televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. This Hilton Head Island resort provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private balcony
  • Pillowtop beds
  • In-room dining (limited hours)
  • Smart television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6 AM to 11 AM.

The Cafe - This restaurant specializes in American cuisine and serves breakfast and lunch.

Blue - This restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Ocean Blu - This poolside restaurant specializes in American cuisine and serves lunch and dinner. Open daily.

Liquid - This beachfront café specializes in American cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf driving range on site
  • Water skiing nearby
  • Golf lessons on site
  • Golfing nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Volleyball on site
  • Windsurfing nearby
  • Boat tours nearby
  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Union Pay. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 28.00 per accommodation, per night

The resort fee includes:

  • Shuttle service
  • Internet access
  • Self parking
  • Parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5.00 and USD 30.00 for adults, USD 5.00 and USD 20.00 for children (approximately)
  • Fee for in-room wireless Internet: USD 12.95 per day (rates may vary)
  • Valet parking fee: USD 18 per day
  • Late check-out fee: USD 100 (subject to availability)
  • Property association fee: USD 28.00

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Head Marriott
  • Hilton Head Marriott Resort
  • Marriott Resort Hilton Head
  • Hilton Head Marriott Resort Hotel
  • Hilton Head Marriott Resort Hilton Head Island
  • Hilton Head Marriott Hilton Head Island
  • Hilton Head Marriott Resort Spa
  • Marriott Hilton Head & Spa
  • Hilton Head Marriott Resort Spa
  • Marriott Hilton Head Resort & Spa Resort
  • Marriott Hilton Head Resort & Spa Hilton Head Island
  • Marriott Hilton Head Resort & Spa Resort Hilton Head Island

You should know

  • Pool access available from 7:00 AM to 9:30 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.