Book Hotels in El Cedral

"We had a wonderful trip and would comfortably say this is the best all inclusive resort we have stayed at. We travel a lot and pay attention to the “little” things which this hotel excelled at. The cleanliness, level of service, quality and variety of food and drinks are just a few things that stood out. We appreciated the two pools: one quiet and the other with more of a party atmosphere. The entertainment team does a good job at engaging people who want to participate without being pushy. The nighttime shows are wonderful and entertaining. The food at the buffet and à la carte restaurants is really wonderful with lots of options to choose from. We appreciated that the staff were not pushy for reviews or tips which we have found to be the case at other resorts. That suggests to me that all the positive reviews you read here are genuine as opposed to being the result of pushy staff who encourage you to mention them by name. We have seen this first hand at other resorts in Mexico as well as in the DR. It was refreshing to experience this level of service without the expectation of either generous tips or positive reviews. The rooms were clean, large and very comfortable. If you are a beach person, the beach is a little rocky and the seaweed can be a bit of a problem but this is not a reflection of the hotel. We want to highlight Alan, Fonsi and Hector at “La Mejorada”. They were all wonderful, kind, knowledgeable and friendly. Alan is an incredible mixologist who takes gre"

"Beautiful property with white sand beaches and great service at every level. We stay at El Presidente whenever we come to visit Cozumel."

"yes"

"It was a beautiful resort. I loved the beach area and all the neat animals that are on the property. The staff was really nice and helpful. The food at the buffet was so fresh and plentiful. The restaurants had great food and the drinks were very good. I wish I could've stayed longer!"

"This is a beautiful resort, but unfortunately the customer service experience was extremely disappointing. Due to one of our travelers being hospitalized, we needed a modification to our reservation booked through Expedia. While staying at the resort, 2 staff members assured us the matter would be resolved, but after multiple follow-ups, emails went unanswered and promised callbacks never happened. Even after providing hospital documentation, neither Expedia nor I received any meaningful response. To make matters worse, staff members later refused to provide their names when contacted by phone, and multiple assurances of follow-up were never honored. Guests spend a significant amount of money to vacation at a resort like this, and in situations involving medical emergencies, customers deserve professionalism, communication, and compassion. The complete lack of accountability and disregard for communication throughout this process was unacceptable. Because of this experience, I would not recommend this resort and will not be returning. I would strongly encourage future patrons to consider how customer issues are handled here, especially in situations involving emergencies or unexpected circumstances."

"Good job,will come back soon!👍"