Hotel Riu Palace Costa Mujeres - All Inclusive

4.0 star property
4-star beachfront property near Playa Mujeres Golf Club

Choose dates to view prices

Photo gallery for Hotel Riu Palace Costa Mujeres - All Inclusive

Exercise/lap pool
Free daily buffet breakfast
1 bedroom, minibar, in-room safe, laptop workspace
6 bars/lounges, 2 swim-up bars, 2 poolside bars
On the beach, white sand, sun loungers, beach umbrellas

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi

Explore the area

View in a map
Blvd. Costa Mujeres, Subcondominio Playa, Cond., Costa Mujeres, QROO, 77400
  • Place, Playa Mujeres Golf Club
    ‪5 min drive‬
  • Place, Mujeres Beach
    ‪7 min drive‬
  • Place, Punta Sam Ferry Terminal
    ‪9 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪45 min drive‬

Room options

Junior Suite, Garden View (L)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Garden View (U)

8.6 out of 10
Excellent
(166 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Oceanfront (U)

9.2 out of 10
Wonderful
(13 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (L)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite, Sea View (M)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite, Ocean View (U)

9.8 out of 10
Exceptional
(7 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite, Partial Ocean View (E)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Partial Ocean View (L)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Partial Ocean View (M)

7.8 out of 10
Good
(6 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Partial Ocean View (U)

8.6 out of 10
Excellent
(50 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (Grande, L)

  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Junior Suite, Ocean View (Grande, M)

  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

Junior Suite, Ocean View (Large, U)

9.0 out of 10
Wonderful
(4 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Suite, Oceanfront (L)

  • 786 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, Oceanfront (U)

8.0 out of 10
Very good
(1 review)
  • 786 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Junior Suite (Swim-Up, L)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite (Swim-Up, M)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite (Swim-Up, U)

9.0 out of 10
Wonderful
(20 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite, Garden View (B2C-US)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (B2C-US)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-US)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite (Swin-up, B2C-US)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (B2C-US)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Large, B2C-US)

  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Suite, Oceanfront (B2C-US)

  • 786 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Junior Suite (M)

9.0 out of 10
Wonderful
(14 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Partial Ocean View (B2C-CA)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-CA)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite, Oceanfront (B2C-CA)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Junior Suite (Swim-Up | B2C-CA)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Large | C)

9.0 out of 10
Wonderful
(2 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Junior Suite (C)

8.4 out of 10
Very good
(32 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Junior Suite, Partial Ocean View (C)

8.0 out of 10
Very good
(4 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (C)

8.0 out of 10
Very good
(1 review)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite (Swim-Up | C)

  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Suite, Oceanfront (C)

  • 786 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Junior Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite (Large | B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

Junior Suite, Oceanfront (Elite Club, C)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Junior Suite (Swim-up, Elite Club, C)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Junior Suite, Oceanfront (Elite Club, U)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Junior Suite (Swim-Up,Elite Club, U)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Suite (Elite Club, U)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite, Oceanfront (Elite Club, C)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite (Elite Club, B2C-US)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite, Oceanfront (Elite Club, B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite, Oceanfront (Elite Club, B2C-US)

  • Sleeps 2
  • 1 King Bed

Junior Suite (Swim-Up,Elite Club, B2C-US)

  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Elite Club, B2C-CA)

  • Sleeps 2
  • 1 King Bed

Junior Suite (Swim-up, Elite Club, B2C-CA)

  • Sleeps 2
  • 1 King Bed

Junior Suite, Garden View (E)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Oceanfront (E)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (E)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite, Ocean View (Grande, E)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Suite, Oceanfront (E)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Junior Suite (Swim-Up, E)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite, Oceanfront (Elite Club, E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Junior Suite (Swim-Up,Elite Club, E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Suite (Elite Club, E)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Costa Mujeres

On the beach.Within 6 miles (10 km) of this property, you'll find Playa Mujeres Golf Club and Mujeres Beach. Punta Sam Ferry Terminal and Punta Sam Beach are also within 6 miles (10 km).

What's nearby

  • Playa Mujeres Golf Club - 5 min drive - 3.8 miles
  • Mujeres Beach - 7 min drive - 4.6 miles
  • Punta Sam Ferry Terminal - 9 min drive - 6.6 miles
  • Punta Sam Beach - 9 min drive - 6.6 miles
  • El Meco Archaeological Site - 11 min drive - 8.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • ‪So Cal Gourmet Food Emporium - ‬19 min walk
  • ‪Grand Caribe - ‬4 min drive
  • ‪Kulinarium Riu Latino - ‬5 min drive
  • ‪Velvet - ‬5 min drive
  • ‪Spaces Restaurant - ‬9 min walk

About this property

Hotel Riu Palace Costa Mujeres - All Inclusive

4-star beachfront property near Playa Mujeres Golf Club
Hotel Riu Palace Costa Mujeres - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Hotel Riu Palace Costa Mujeres - All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 6 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a complimentary water park, a complimentary children's club, and a 24-hour health club. You'll have access to the outdoor pool at a partner property. Self parking is free.

Smoking is allowed in designated areas at this 4-star Costa Mujeres property.

  • 1 building
  • 670 guestrooms or units
  • 5 levels
  • 6 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 6 bars or lounges
  • Built in 2018
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Convenience store
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
Hotel Riu Palace Costa Mujeres - All Inclusive offers 670 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels.

Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova. Services include facials and manicures and pedicures. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

Property amenities

Family friendly

  • 5 outdoor pools
  • Babysitting (surcharge)
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 poolside bars
  • 2 swim-up bars
  • 6 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour health club
  • 5 outdoor pools
  • Boat tours
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Kayaking
  • Outdoor pool (guest access)
  • Playground
  • Scuba diving
  • Snorkeling
  • Steam room
  • TV in common areas
  • Water skiing
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • Flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Costa Mujeres - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 33.94 per person, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Riu Palace Costa Mujeres-All Inclusive Resort Costa Mujeres
Riu Palace Costa Mujeres-All Inclusive Resort
Riu Palace Costa Mujeres-All Inclusive All-inclusive property
Riu Palace Costa Mujeres-All Inclusive Costa Mujeres
All-inclusive property Riu Palace Costa Mujeres-All Inclusive
Riu Palace Costa Mujeres All Inclusive
Riu Costa Mujeres Inclusive
Riu Palace Costa Mujeres All Inclusive
Hotel Riu Palace Costa Mujeres - All Inclusive Costa Mujeres

Frequently asked questions

How close is Hotel Riu Palace Costa Mujeres - All Inclusive to the airport?

Hotel Riu Palace Costa Mujeres - All Inclusive is 21.9 mi (46-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

Does Hotel Riu Palace Costa Mujeres - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Hotel Riu Palace Costa Mujeres - All Inclusive.

How close is Hotel Riu Palace Costa Mujeres - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Hotel Riu Palace Costa Mujeres - All Inclusive offer free breakfast?

Hotel Riu Palace Costa Mujeres - All Inclusive offers free buffet breakfast every day from 7 AM to 10:30 AM.

Is there a casino at Hotel Riu Palace Costa Mujeres - All Inclusive?

No, there is no casino at this property, but PlayCity Casino (21-min drive) and Royal Yak Casino and Sports Book (22-min drive) are nearby.

What time is check-in at Hotel Riu Palace Costa Mujeres - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

Is there free parking at Hotel Riu Palace Costa Mujeres - All Inclusive?

This property offers free self parking.

Does Hotel Riu Palace Costa Mujeres - All Inclusive have a pool?

Hotel Riu Palace Costa Mujeres - All Inclusive features 5 outdoor pools.

Does Hotel Riu Palace Costa Mujeres - All Inclusive have a restaurant?

Hotel Riu Palace Costa Mujeres - All Inclusive is home to Spaces, which features international cuisine.

Does Hotel Riu Palace Costa Mujeres - All Inclusive have a spa?

Pamper yourself with a day at Renova, where you can enjoy facials, mani/pedis, and massages.

How close is Hotel Riu Palace Costa Mujeres - All Inclusive to downtown Costa Mujeres?

Hotel Riu Palace Costa Mujeres - All Inclusive is 0.7 mi away from Costa Mujeres.

Hotel Riu Palace Costa Mujeres - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 802 out of 1325 reviews
Rating 8 - Good. 276 out of 1325 reviews
Rating 6 - Okay. 151 out of 1325 reviews
Rating 4 - Poor. 46 out of 1325 reviews
Rating 2 - Terrible. 50 out of 1325 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

RHONDA, Cedaredge

Liked: Cleanliness, amenities, property conditions & facilities
Great staff from house keeping to food service to cocktail personnel. Large resort so be prepared to walk a bit. Beach is large and there are plenty of beach chairs available but lots of people too😉 Beach drink service staff were very nice however could use more staff so you end up waiting a while for your requests… Able to walk the beach depending on your preference of length. Entertainment every night, so ya have something to do if you’re not an early (night) bird.
Stayed 6 nights in Nov 2025

8/10 Good

Max

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 3 nights in Sep 2025

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo era perfecto, pero deberían mejorar el cuidado de los niños en el Daycare no tuve buena experiencia tenían una sola cuidadora y yo presentía que no debía irme y me quedé de lejos mirando que pasaba y mis dos niños querían quedarse mientras yo iba a la playa con mi esposo y me quedé observando de lejos y mi niño más pequeño comenzó a llorar por mi y la maestra continuó haciendo la actividad mi hijo se fue lejos de ella el otro niño mío se dio cuenta y fue a coger a su hermano que pasa si alguien coge a mi niño de la mano y se lo lleva ? Que pasaría si yo no hubiera tenido ese presentimiento y me hubiese quedado allí mirando mi niño y estamos hablando de dos niños uno 4 años y uno 6 años por favor el hotel es demasiado bueno pero nada es más importante que el cuidado de un hijo , me dio tanta rabia que fui y cogi mis niños y me los lleve conmigo a la playa h esa maestra ni cuenta se dio que me lleve los niños omggg HORRIBLEEEEEE
Stayed 4 nights in Aug 2025

10/10 Excellent

Rafaela Marlene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 7 nights in Jun 2025

10/10 Excellent

Ketulkumar

Liked: Cleanliness, staff & service, property conditions & facilities
Not much vegetarian option . Asian food .
Stayed 4 nights in Sep 2025

10/10 Excellent

Adrian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2025

2/10 Terrible

Jaeyeob

Disliked: Cleanliness
Stayed 2 nights in Sep 2025

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely come back.
Stayed 3 nights in Sep 2025

10/10 Excellent

Vladimir

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the stay!
Stayed 4 nights in Sep 2025

2/10 Terrible

Roberto, Tampa

Stayed 4 nights in Jul 2025

10/10 Excellent

LaJoyce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The layout of this resort was beautiful. Our room overlooked the theater and was ocean view. The aesthetics of buffet was nice and the food was delicious. The staff greeted us with transportation at the airport to take us to the resort. The color of red throughout the resort gave an luxury feel. I really enjoyed this resort but we only had the pleasure of staying one day.I would definitely return.
Stayed 1 night in Sep 2025

4/10 Poor

Natasha

Liked: Cleanliness
When I arrived my room was not properly cleaned, the area was noisy and room service took 1.5hrs when I ordered. The meals at the restaurants were subpar.
Stayed 4 nights in Sep 2025

10/10 Excellent

Cornelius

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Latoya

Stayed 3 nights in Sep 2025

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved this resort. So clean and beautiful. Layout was easy to get around, plenty of food options! The swim out suite was heaven!
Stayed 3 nights in Aug 2025

10/10 Excellent

Mahdi

Liked: Amenities
Every thing was good
Stayed 4 nights in Aug 2025

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

2/10 Terrible

Remon

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely I'm staying away from this hotel in the future. Do not trust them with your reservation. They will take your payment, confirm it, and then later change what was agreed upon—leaving you with no choice but to accept a different room or cancel your booking at the last minute.
Stayed 5 nights in Aug 2025

10/10 Excellent

Alfredo

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 7 nights in Aug 2025

10/10 Excellent

Ryan Marteeno

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 5 nights in Aug 2025

8/10 Good

Ereny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing: Emphasizing how calm and peaceful the atmosphere was. Luxurious: Highlighting the high-end amenities and comfort. Scenic: Pointing out the beautiful views and surroundings. Accommodating: Appreciating the helpful and friendly staff. Memorable: Reflecting on the overall great experience and lasting impression.
Stayed 7 nights in Aug 2025

6/10 Okay

Bianca

Liked: Staff & service
Stayed 4 nights in Aug 2025

6/10 Okay

Bianca

Traveled with family and small children
Liked: Staff & service, amenities
The property had a bunch of options for kids, my 14 year old loved the water park and pools- he played volleyball, did art, and played in the sand. what i didn’t like is the room open concept. i had to sit in a corner facing the wall when my son was showering and vice versa. i also had to change in the toilet room. The systems are not very sophisticated, and there are cards for the room and the towels. so every day i had to carry around 3 cards, when im used to doing the wristband thing at all inclusives. Also- first night, i stepped on a cockroach going to the toilet in the middle of the night. gross out city. i was offered a change of room but then id have to check out, then wait a few hours to get back into a room. the manager called and advised they’d sprayed and things. i tried not to freak, but truly if money weren’t an issue, i would have packed up and went down the road to Palladium.
Stayed 4 nights in Aug 2025

10/10 Excellent

JOSE MARTIN, BELLEVUE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort for families, quiet with entertainment options to stay and enjoy the resort areas. Plenty of beautiful pools, water park, great coffee and bar. All inclusive with real tasty food and great staff smiling while talking to you. I definitely recommend this to anyone looking for a great time with family.
Stayed 4 nights in Aug 2025