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Grand Palladium Select Costa Mujeres - All Inclusive

4.0 star property
4-star beachfront property with 3 outdoor pools

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Photo gallery for Grand Palladium Select Costa Mujeres - All Inclusive

On the beach, white sand, sun loungers, beach umbrellas
Lobby sitting area
8 restaurants, breakfast, lunch served; local and international cuisine
3 outdoor pools, open 8 AM to 8 PM, pool umbrellas, sun loungers
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast included

Explore the area

Map
Vialidad Paseo Mujeres, Municipio de Isla Mujeres, Costa Mujeres, QROO, 77440
  • Playa Mujeres Golf Club
    ‪19 min walk‬
  • Mujeres Beach
    ‪6 min drive‬
  • North Beach
    ‪53 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪40 min drive‬

Room options

View all photos for Junior Suite Garden View

1 bedroom, free minibar, in-room safe, desk

Junior Suite Garden View

  • 710 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Beachside

Family Selection Junior Suite Beachside | 1 bedroom, free minibar, in-room safe, desk

Family Selection Junior Suite Beachside

  • 710 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Poolside

Junior Suite Poolside | View from room

Junior Suite Poolside

  • 710 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Poolside Ocean View

Junior Suite Poolside Ocean View | View from room

Junior Suite Poolside Ocean View

  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Garden View Single Use

1 bedroom, free minibar, in-room safe, desk

Junior Suite Garden View Single Use

  • Lake view
  • 710 sq ft
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Beachside Ocean View

1 bedroom, free minibar, in-room safe, desk

Family Selection Junior Suite Beachside Ocean View

  • Partial ocean view
  • 710 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Beachside Panoramic Ocean View

Family Selection Junior Suite Beachside Panoramic Ocean View | 1 bedroom, free minibar, in-room safe, desk

Family Selection Junior Suite Beachside Panoramic Ocean View

  • Ocean view
  • 710 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

About the neighborhood

Costa Mujeres

Beachfront retreat .At this Costa Mujeres property, you'll be within 9 miles (15 km) of Ultramar Ferry Puerto Juárez and 12 miles (20 km) of Plaza 28. North Beach and Cancun Underwater Museum are also in the region.

What's nearby

  • Playa Mujeres Golf Club - 19 min walk - 1.0 mile
  • Mujeres Beach - 6 min drive - 2.0 miles
  • Isla Mujeres Ferry Terminal - 52 min drive - 8.0 miles
  • North Beach - 53 min drive - 8.5 miles
  • Dolphin Discovery - 56 min drive - 10.2 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Isla Blanca - ‬8 min walk
  • ‪Flavors - ‬5 min drive
  • ‪Mar - ‬5 min drive
  • ‪Xtra Time - ‬11 min walk
  • ‪World Café - ‬17 min walk

About this property

Grand Palladium Select Costa Mujeres - All Inclusive

4-star beachfront property with 3 outdoor pools
Grand Palladium Select Costa Mujeres - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with free beach club on site and umbrellas. At Grand Palladium Select Costa Mujeres - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 10 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This Art Deco property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking and valet parking are free.

This 4-star Costa Mujeres property is smoke free.

  • 670 guestrooms or units
  • 3 levels
  • 6 buildings
  • 8 dining venues
  • 10 bars or lounges
  • 10710 sq ft of conference space
  • 995 sq m of conference space
  • Built in 2018
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Grand Palladium Select Costa Mujeres - All Inclusive offers 670 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. 55-inch Smart televisions come with cable channels and pay movies. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries.

This Costa Mujeres property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. There are hot springs/mineral springs on site.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

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Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free covered self parking on site
  • Free covered valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • 8 outdoor tennis courts
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Health club
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • Tennis lessons
  • Water sports equipment
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 55-inch smart TV with cable channels
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Late-night room service
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Palladium Select Costa Mujeres - All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and a security system in each accommodation.

We should mention

  • Pool access available from 8 AM to 8 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Palladium Costa Mujeres Resort All Inclusive
Grand Palladium Costa Mujeres Resort Spa All Inclusive
Grand Palladium Costa Mujeres Resort All Inclusive
Grand Palladium Costa Mujeres All Inclusive
Grand Palladium Costa Mujeres Resort Spa All Inclusive
Grand Palladium Resort All Inclusive
Grand Palladium All Inclusive
Grand Palladium All Inclusive

Frequently asked questions

How close is Grand Palladium Select Costa Mujeres - All Inclusive to the airport?

Grand Palladium Select Costa Mujeres - All Inclusive is 19.5 mi (50-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Grand Palladium Select Costa Mujeres - All Inclusive?

As of Jun 5, 2025, prices found for a 1-night stay for 2 adults at Grand Palladium Select Costa Mujeres - All Inclusive on Jun 17, 2025 start from $406.61, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Grand Palladium Select Costa Mujeres - All Inclusive have an airport shuttle?

Grand Palladium Select Costa Mujeres - All Inclusive offers an airport shuttle.

How close is Grand Palladium Select Costa Mujeres - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Grand Palladium Select Costa Mujeres - All Inclusive offer free breakfast?

Grand Palladium Select Costa Mujeres - All Inclusive offers free buffet breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Grand Palladium Select Costa Mujeres - All Inclusive?

No, there is no casino at this property, but Royal Yak Casino and Sports Book (19-min drive) and Dubai Palace Casino (19-min drive) are nearby.

What time is check-in at Grand Palladium Select Costa Mujeres - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Grand Palladium Select Costa Mujeres - All Inclusive?

This property offers free self parking and valet parking.

Does Grand Palladium Select Costa Mujeres - All Inclusive have a pool?

Grand Palladium Select Costa Mujeres - All Inclusive features 3 outdoor pools and a children's pool. Guests can enjoy pool access from 8 AM to 8 PM.

Does Grand Palladium Select Costa Mujeres - All Inclusive have a restaurant?

There are 8 onsite restaurants, offering options like local and international cuisine and garden views.

Does Grand Palladium Select Costa Mujeres - All Inclusive have a spa?

This property has a spa, which features detox wraps, facials, and reflexology.

How close is Grand Palladium Select Costa Mujeres - All Inclusive to downtown Costa Mujeres?

Grand Palladium Select Costa Mujeres - All Inclusive is 1.7 mi away from Costa Mujeres.

Grand Palladium Select Costa Mujeres - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 569 out of 1000 reviews
Rating 8 - Good. 193 out of 1000 reviews
Rating 6 - Okay. 106 out of 1000 reviews
Rating 4 - Poor. 71 out of 1000 reviews
Rating 2 - Terrible. 61 out of 1000 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

TIMOTHY, DENVER

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
When we booked the Grand Palladium through Expedia, we were promised a $600 resort credit and a free bottle of wine. Both showed on our reservation details. Neither of these were provided by the resort. Upon letting Expedia know, they did not make it right, stating they have to “abide by the seller’s decision”. I will no longer be using Expedia and will not stay at the Grand Palladium. False advertising by both. Buyer beware
Stayed 3 nights in Feb 2025

10/10 Excellent

Jezzamine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really love the beach and how it’s a short walk from our hotel. We love the food and the service/staff.
Stayed 4 nights in Feb 2025

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place
Stayed 7 nights in Feb 2025

10/10 Excellent

SOHAIB

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Rahul, Kitchener

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing!
Stayed 4 nights in Feb 2025

8/10 Good

Christina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Intake and departure were swift. We had to wait for our room to be ready at 3pm but were allowed to roam the property in the meantime. I’d suggest bringing a change of clothes for the pool if you have an early flight in. The buffet food selection was excellent. We only dined one night at the a la carte steakhouse El Guacho, service and food were great. We did breakfast at Capricho and the other restaurant on the TRS side. Both had a la carte menus with some buffet selections, food at both places were delicious. All the pool areas looked well kept as well as the beach. If you are traveling with little ones they have a nice pool setup with slides and zero clearance entrance. The family pool at Family selection gets started with music and activities at 11am. There were quite a few weddings during our 3 day stay so bear in mind there will be a lot of people on site if you’re caught in the cross hairs. My only concern was how big the resort is, you have 3 modes of transportation, either walk (a lot) or wait for a trolley or take a boat ride. It’s setup like the Venice canals. Their night life has a few options so you don’t need to really travel out of the resort unless you want to. Overall our stay was pleasant, relaxing and fun. Service 5/5, cleanliness 5/5, value 5/5, sleep quality 5/5, rooms 5/5, location 3/5 (it’s about a 40 min drive from Cancun airport no traffic. Setup private transportation if you can swing it.
Stayed 3 nights in Feb 2025

10/10 Excellent

Rachana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only challenge I had was its hard to get a reservation at the restaurants even when you see open tables. Hoping they can adjust prior to my next trip in October. Thank you. All else was wonderful!
Stayed 3 nights in Feb 2025

10/10 Excellent

Zachary N

Liked: Amenities
Great facility. Well run.
Stayed 4 nights in Feb 2025

4/10 Poor

Fuat

We had to leave our personal belongings with the staff when we first got there. My Valentino wristlet got stolen. So disappointed! Towels were very old. Room got cleaned only once during our stay and the bathroom flooded every time we took a shower. Food was ok. Good service.
Stayed 3 nights in Feb 2025

10/10 Excellent

Brianna Lynn

Traveled with partner
Liked: Property conditions & facilities
This resort was beautiful! The food was good, the pools were nice, and we enjoyed our suite. I had a great time. Luis at El Dorado was awesome as well.
Stayed 2 nights in Feb 2025

10/10 Excellent

Jo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You’ll never need to leave this well equipped and serviced resort! Excellent a la carte dining options (15 restaurants!) but book as soon as you check-in! Staff are ultra friendly and go above and beyond to make your stay a memorable one.
Stayed 7 nights in Feb 2025

10/10 Excellent

Amabel

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived at night to a beautiful gated property. Checking in was okay until we got charged an extra $120 per night. We were attending an event but because we booked through Expedia, the desk clerk stated we needed to pay an extra $40 per night per person for the 3 nights. I found out later that was not true and asked for a refund. This made for a rocky start. Our iron and tv remote did not work but these were rectified very timely by courteous staff. The celebration events were tastefully done and we had a wonderful time. Our door’s lock was broken and a light switch kept popping out exposing wires which resulted in my 4 star score. The view from our balcony overlooking the garden was awesome. I would visit the property again and recommend it to friends.
Stayed 4 nights in Feb 2025

10/10 Excellent

Camille

Stayed 3 nights in Feb 2025

6/10 Okay

Jocelyn

Traveled with family
Liked: Property conditions & facilities
There was no wow factor as we pulled up to the resort as it was under construction. The check in process was fine. I didn’t realize it when I booked it that for access to all the restaurants you need to pay extra per person per day. The worker finally went down to $150, making it sound like it was for all 5 nights. Just before he went to scan our card he said per day. After already paying enough per person for the stay we decided not to pay the extra daily fee. Booking reservations for dinner up front was very time consuming and one of the reservations didn’t go thru. The rooms were nice and we were able to keep them cool. There was one full day our rooms were never cleaned even though we did have the green housekeeping light on all day. We finally just called for towels. There weren’t always carts available and you’d have to wait quite a while to get one. The buffets were both good. Lots to choose from with the option of fresh foods being made like fish, pasta, and omelets. Some staff were unfriendly but most were pleasant. They did not understand enough English though. The beach was clean and there were always enough chairs to sit as well as by the pools. Make sure you download their app, it’s helpful with the activities. This is our least favorite resort we’ve been to and wouldn’t go back. But for the 5 nights we were there we did enjoy ourselves enough. There isn’t a lot to do for teenagers. We prefer fun activities for them throughout the day and night.
Stayed 5 nights in Feb 2025

10/10 Excellent

Jose

Stayed 1 night in Feb 2025

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this resort for getaways. Clean property, attentive service, great beach. Don’t be scared by the size of the resort. It is not troubling at all to get to where you need to go whether walking or using their cart/ferry services.
Stayed 3 nights in Feb 2025

10/10 Excellent

Alma V.

Stayed 1 night in Feb 2025

10/10 Excellent

wail

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As someone who travels very often and has visited plenty all inclusive properties , me and my family had the best service and experience at the grand palladium. the food , location , and service was all great . However our best interactions was with Paul the guest service manager. Paul was very professional and respectful and was able to accommodate my parents to make them happy . He would go out of his way to make our experience and stay the best. I think Paul is a great addition to grand palladium and would love to see him grow with the company

6/10 Okay

Yuanzhen

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities
Grand Palladium is definitely NOT one of the top tier Cancun resorts. I have been to Cancun for 5 times including this week and Grand Palladium is barely average. I am disappointed for paying premium but receiving only so so quality experience. Room is big, sofa bed is big, good. But all other things in room is far from good. Shower room glass is dirty, not cleaned and disprdered, when I try to close the door, it snaps onto the toilet door and makes big noisy. Toilet was not cleaned, tissues were still on the ground when we checked in. As a relative new hotel, the facility looks like 20 years old, shabby, lack of maintenance. Hair dryer in my mom’s room was completely broken, so not usable at all. Floor was made from stone/tile and is very slippery. My kids fell down twice when walking in the wet showerroom floor. So if you have kids and senior, stay away from this hotel. Bed was made but sheet was dirty and I can still see something like blood or dirty on edge of sheet, Poor. Phone in the room but no explanation so if you want to call lobby or room service, you need to ask for their number first. Dining is so so. Literally so so. Dinner reservations needs to be placed early but funny thing is that when we place order they have very limited time slots available but when we come to the restaurant l, it is almost empty. If you have the capacity why don't you let your customer reserve? But staff was friendly. Buffet is so so, I am ok with that.
Stayed 3 nights in Feb 2025

6/10 Okay

Theresa M

Traveled with family
Liked: Staff & service, property conditions & facilities
Property was clean. Staff was excellent. Overall a good stay
Stayed 6 nights in Jan 2025

4/10 Poor

Lauren

Traveled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Overall, the resort is nice. Tje restaurant selections were done but the food was subpar. Nothing spectacular. My main issue was the room. When I arrived, the sink and bathtub were both dirty. My toilet would constantly run after flushing it. The sinks drained extremely slow so it was always full of water. The table out on my balcony was never cleaned . I always felt a film on it. The balcony chairs were never repositioned like they should be once your room is cleaned. This is exactly how I know nobody went outside to clean or tidy up. What I was disgusted by the most was the bedframe. At the bottom edge of the bedframe, it was most likely a previous guest, clipped their disgusting toenails and left All of the clippings there. I could not believe how this resort does NOT clean their rooms well, AT ALL. I left those clippings there my entire stay to see if housekeeping would re.oce them. Those clippings stayed there MY ENTIRE STAY. I have never been so disgusted in my life. This truly goes to show that the people that clean our rooms really do not do a thorough job, AT ALL. This resort is beautiful and kid friendly but I can honestly say that I will never be back.
Stayed 4 nights in Dec 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Resort

We had an absolutely amazing stay at the Grand Palladium All-Inclusive Resort in Mexico! From start to finish, everything was incredible—the beautiful resort, the fantastic pools, the delicious food and drinks, and the engaging evening entertainment. A special shoutout to the team at the Kids Club for making this trip so memorable for our family! Our kids had an absolute blast with all the fun activities, including crafts, games, puppet shows, cooking classes, pool games, and so much more. The team members—Ivonne, Jessi, Nicol, Luz, Reyna, and Sara—were so kind, attentive, and creative. It was such a relief knowing our kids were in great hands while we had some time to relax. Thank you, Grand Palladium, for such a wonderful experience. We’ll definitely be back!
Stayed 7 nights in Jan 2025

8/10 Good

Rina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

4/10 Poor

Romal L

Stayed 3 nights in Sep 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Unique is that Nadal tennis center
Stayed 7 nights in Jan 2025