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"The card key system did not work. After checking in, I had to go back to the front desk with all of my belongings to have my card key “reset”. I went ... " More

By a verified traveler on Tue 18 Feb 2020

Hotel Description

Hotel near Westchester County Center in Elmsford

In historical district

You'll find Greenburgh Public Library and Sportime USA within 2 miles (3 km) of this hotel. Westchester Skating Academy and Captain Lawrence Brewing Company are also within 2 miles (3 km).

Renovated in 2018

This hotel doesn't skimp on freebies - guests receive free breakfast and free WiFi. Traveling on business? Take advantage of the 3 conference rooms, business center, and express check-in. Enjoy the 24-hour fitness center and conveniences like a 24-hour front desk and laundry facilities.

Free Internet, flat-screen TVs

The 156 guestrooms offer free WiFi and free wired Internet, flat-screen TVs with cable channels, and coffee/tea makers. Free weekday newspapers, free local calls, and hair dryers are also available.

Room, 2 Double Beds, Non Smoking (Drinks-Snacks)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Room, 1 Double Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 6 Max

One Queen Bed, Non-Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, Accessible, Non Smoking (1 Full Bed Hearing Acc/Roll in Shower)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room, Accessible, Non Smoking (1 Full Bed, Roll in Shower)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hampton Inn White Plains ratings based on 16 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hampton Inn White Plains

Everyone (7) Couples (2) Family (8)
3 out of 5
The card key system did not work. After checking in, I had to go back to the front desk with all of my belongings to have my card key “reset”. I went back to my room, with all my belongings just to have the card key system not work a second time. A hotel employee was with me and his “master key” did not work either. The front desk staff radioed to maintenance to tell them the door look needed to be fixed. When the first hotel worker told the front desk staff to assign another room, she replied that she didn’t have many rooms left! When i asked to get a new room, she did give one to me. So third time was a charm and I lugged my belongings and daughter a third time up to a room.

Posted by on Feb 18, 2020

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Comment from Hotel Management

Feb 18, 2020 by Brandii- Front Office Manager

Thank you very much for choosing our hotel for your lodging needs. In addition, we would like to thank you for taking the time to fill out this survey. I do apologize for these inconveniences you had to endure. I have gone ahead and have passed your comments on to the appropriate departments, so that we may look into them. Thank you for bringing these to our attention.

3 out of 5
It was just okay. When I checked in at the front desk, I didn't even receive a greeting, no hello, good evening, she barely spoke. I didn't feel welcomed at all. My room was basic, there was a lot of hair on pillows, bed and in bathroom and it was dusty. I would recommend a room on the backside of the building so as not to hear the highway noise all night and day. The breakfast was unimpressive, watery eggs, sausage links that tasted bad and not so fresh fruit salad. The ladies in the breakfast serving area were cordial and polite. The lobby sitting area, breakfast area and gym were nice. It was reasonably priced but I don't think I would return.

Posted by , from NY on Jan 7, 2020

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Comment from Hotel Management

Jan 8, 2020 by Brandii- Front Office Manager

I would like to sincerely apologize for all inconveniences you had to endure during your stay here with us. We aim for 100% guest satisfaction and I see that we failed with your trip. I can assure you however, that this is not a standard we go by and I will work on improving all concerns you have brought to my attention. I have also gone ahead and have passed the others on the appropriate departments. We do hope you reconsider our property so that you may witness our progress.

5 out of 5
The hotel was very clean.. The room was great. The employees were all very nice. Really enjoyed the fireplace.

Posted by on Dec 22, 2019

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Comment from Hotel Management

Jan 8, 2020 by Brandii- Front Office Manager

Thank you very much for choosing our hotel for your lodging needs. In addition, we would like to thank you for taking the time to fill out this survey and giving us such great marks and wonderful comments. All will definitely be passed on to the rest of the team! We look forward to seeing you again!

5 out of 5
Special thanks to Vanessa at check in. Love the coffee after a long drive. Beds comfortable and room clean.

Posted by on Dec 16, 2019

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Comment from Hotel Management

Jan 5, 2020 by Brandii -Front Office Manager

Thank you very much for choosing our hotel for your lodging needs. In addition, we would like to thank you for taking the time to fill out this survey and giving us such great marks and wonderful comments. All will definitely be passed on to the rest of the team! We look forward to seeing you again!

3 out of 5

Posted by on Nov 11, 2019

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Comment from Hotel Management

Nov 11, 2019 by nessa

Thank you for taking the time to complete the survey for your recent stay at our hotel, the Hampton Inn White Plains Tarrytown. We would sincerely appreciate your feedback and would like to know how we could have exceeded your expectations. Your comments will help us as we continually work to improve our guest experience. Looking forward to hearing from you. Hope you have a wonderful day!

4 out of 5

Posted by on Oct 14, 2019

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Comment from Hotel Management

Oct 15, 2019 by vanessa

Thank you for taking the time to complete the survey for your recent stay at our hotel, the Hampton Inn White Plains Tarrytown. We would sincerely appreciate your feedback and would like to know how we could have exceeded your expectations. Your comments will help us as we continually work to improve our guest experience. Looking forward to hearing from you. Hope you have a wonderful day!

4 out of 5
What was unique was nice staff no matter what time Vanessa was the best ever !!! I really didn’t like the way the pool looked didn’t look upgraded or clean . The beds are too small .

Posted by on Aug 20, 2019

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Comment from Hotel Management

Aug 26, 2019 by Brandii- Front Office Manager

Thank you very much for choosing our hotel for your lodging needs. In addition, we would like to thank you for taking the time to fill out this survey and giving us such great marks. We hope to see you in the future.

4 out of 5
I like that there are a variety of close by restaurant

Posted by on Jul 2, 2019

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Comment from Hotel Management

Jul 3, 2019 by vanessa

Thank you for taking the time to complete the survey for your recent stay at our hotel, the Hampton Inn White Plains Tarrytown. We would sincerely appreciate your feedback and would like to know how we could have exceeded your expectations. Your comments will help us as we continually work to improve our guest experience. Looking forward to hearing from you. Hope you have a wonderful day!

5 out of 5

Posted by on Apr 23, 2019

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Comment from Hotel Management

Apr 28, 2019 by vanessa

Thank you for taking the time to complete the survey for your recent stay at our hotel, the Hampton Inn White Plains Tarrytown. We would sincerely appreciate your feedback and would like to know how we could have exceeded your expectations. Your comments will help us as we continually work to improve our guest experience. Looking forward to hearing from you. Hope you have a wonderful day!

4 out of 5
Room was clean, no complaints. Breakfast was mediocre. One of the elevators was out and of course accidents happen but the 1 elevator working was slow. Also was unfortunate that the shuttle service doesn’t run on the weekend

Posted by , from Boston, MA on Apr 22, 2019

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Comment from Hotel Management

Apr 28, 2019 by VANESSA

Thank you for taking the time to complete the survey for your recent stay at our hotel, the Hampton Inn White Plains Tarrytown. We would sincerely appreciate your feedback and would like to know how we could have exceeded your expectations. Your comments will help us as we continually work to improve our guest experience. Looking forward to hearing from you. Hope you have a wonderful day!

About the Hampton Inn White Plains

Location 200 West Main Street, Elmsford, NY 10523

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Public spaces have free WiFi. There's an onsite business center. Free breakfast is served daily. Event space at this hotel measures 2800 square feet (260 square meters) and includes conference space. A 24-hour fitness center, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hampton Inn White Plains. Parking is available for a fee. A complete renovation of Hampton Inn White Plains was completed in 2018. This Elmsford hotel is smoke free.

  • 156 guestrooms or units
  • 7 levels
  • 2800 sq ft of conference space
  • 260 sq m of conference space
  • Built in 1957
  • Breakfast available (free)
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Westchester County Airport (HPN) (18.5 km / 11.5 mi)
  • Train station: White Plains Metro-North Railroad Station (6.5 km / 4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hampton Inn White Plains offers 156 air-conditioned accommodations with safes and coffee/tea makers. 37-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include complimentary weekday newspapers along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free breakfast daily from 6:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 72 hours between bookings. The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • gap period enforced between guest stays 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 5 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hampton Inn White Plains
  • Hampton Inn White Plains Elmsford
  • Hampton Inn White Plains Hotel
  • Hampton Inn White Plains Hotel Elmsford
  • White Plains Hampton Inn
  • Elmsford Hampton Inn
  • Hampton Inn Elmsford
  • Hampton Inn White Plains / Tarrytown Hotel Elmsford
  • Hampton Inn White Plains Hotel
  • Hampton Inn White Plains Elmsford
  • Hampton Inn White Plains Hotel Elmsford

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.