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del Lago Resort & Casino

4-star property
1133 Route 414, Waterloo, NY 1-855-201-7819
4.4 out of 5
Excellent!
See all 33 travelocity Reviews

"Excellent restaurants. " More

By a verified traveler on Mon 29 Nov 2021

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Hotel Description

4-star spa hotel near del Lago Resort & Casino

Waterloo retreat

Within 6 miles (10 km) of this hotel, you'll find Waterloo Premium Outlets and Montezuma Winery. National Memorial Day Museum is within 6 miles (10 km) and Women's Rights National Historical Park is within 9 miles (15 km).

Casino, health club

This smoke-free hotel features a casino, a full-service spa, and a nightclub. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. Free self parking is free for guests, and you can enjoy a meal in one of the 7 restaurants.

Free WiFi, refrigerators

The 205 guestrooms feature thoughtful touches like bathrobes and slippers, while refrigerators and coffee/tea makers offer the conveniences of home. Flat-screen TVs come with satellite channels, and other amenities include free WiFi and 24-hour room service.

Premium Room, 1 King Bed, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 3 Max
$110* Per night/room Jan 4 - Jan 5

Deluxe Suite, 1 Bedroom, 2 Bathrooms

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Refrigerator

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Premium Room, 2 Queen Beds, Refrigerator

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Studio Suite, 1 King Bed, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 3 Max

del Lago Resort & Casino ratings based on 33 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for del Lago Resort & Casino

Everyone (18) Couples (12) Family (5)
5 out of 5
Excellent restaurants.

Posted by on Nov 29, 2021

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Comment from Hotel Management

Dec 3, 2021 by Rachel M

Stephen, Thank you for your review. We are so glad you enjoyed your stay!

4 out of 5
Hotel could use a little sprucing up / preventative maintenance.

Posted by on Nov 19, 2021

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Comment from Hotel Management

Nov 22, 2021 by Rachel M

Paul, Thank you for your review. We appreciate your feedback.

4 out of 5
The property was very well maintained and the rooms were beautiful. Cleanliness of our room was subpar; toiletries were not stocked (some items were missing but an empty box was left), tissues by the sink were soaked upon arrival, dusty amenities and stained sheets.

Posted by on Nov 1, 2021

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Comment from Hotel Management

Nov 2, 2021 by Rachel M

Erika, Thank you for your review. We appreciate your feedback and will get these issues addressed.

3 out of 5
The hotel looks great from the street. Travelocity advertised the hotel with 6 different restaurants. Unfortunately, half of them were closed the entire week we were there. As this was an anniversary trip, we were incredibly disappointed. The room was clean as long as you didn’t look too closely. The carpet was gross when you looked closely. The bedspread had a visible blood stain. There was visible debris in the corners of the bathroom where clearly the staff didn’t take the time to clean properly. The shower had the potential to be great until I noticed the mold in the cracks. On the 2nd night of our 4 night stay, one of the 3 restaurants that were actually open tripped a fire alarm due to a cooking incident. This forced an evacuation of the hotel in the middle of the night. When we brought these issues to the staffs attention upon checkout, we were given a shoulder shrug. Over all, I would definitely not recommend this hotel for a stay.

Posted by on Aug 7, 2021

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Comment from Hotel Management

Aug 8, 2021 by Rachel M

Thank you for your review. We sincerely apologize for the inconveniences you experienced during your stay. This is not typical of our property and we will work to ensure these issues are resolved. We appreciate your feedback.

5 out of 5

Posted by on Jun 20, 2021

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Comment from Hotel Management

Jun 30, 2021 by Rachel M

Thank you for your review. We are so glad you enjoyed your stay with us.

5 out of 5

Posted by on Jun 11, 2021

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Comment from Hotel Management

Jun 22, 2021 by Rachel M

Thank you so much for your review! We are so glad you enjoyed your stay!

3 out of 5
The rooms are great. What few gambling tables that where open was full of people. We couldn’t even set down at a table or even gamble. They need more staff.

Posted by on Mar 21, 2021

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Comment from Hotel Management

Mar 22, 2021 by Rachel M

Thank you for your review. We appreciate your feedback.

5 out of 5

Posted by on Mar 3, 2021

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Comment from Hotel Management

Mar 14, 2021 by Rachel M

Thank you so much for your review. We are so glad you enjoyed your stay.

5 out of 5

Posted by on Feb 20, 2020

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Comment from Hotel Management

Feb 21, 2020 by Rachel MacBride

Thank you so much for your review. We are so glad you enjoyed your stay!

4 out of 5
Clean...staff was hospitable and friendly ...saw a great show

Posted by , from Rochester on Feb 15, 2020

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Comment from Hotel Management

Feb 16, 2020 by Rachel MacBride

Steimy1970, Thank you so much for your review! We are so glad you enjoyed your stay.

About the del Lago Resort & Casino

Location 1133 Route 414, Waterloo, NY 13165

Property Features

Del Lago Resort & Casino offers its guests a full-service spa and a health club. There are 7 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 4 bars/lounges. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A casino, a nightclub, and spa services are also featured at the business-friendly del Lago Resort & Casino. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. This 4-star Waterloo hotel is smoke free.

  • 205 guestrooms or units
  • 7 dining venues
  • 4 bars or lounges
  • Casino
  • Nightclub
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Del Lago Resort & Casino offers 205 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests can enjoy buffet breakfast for a fee.

Vine Bar & Grill - This restaurant serves lunch, dinner, and light fare.

Portico By Fabio Viviani - This steakhouse serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Farmers Market Buffet - This buffet restaurant serves brunch, lunch, and dinner.

Sociale - This café serves breakfast, lunch, and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a health club.

Spa Services

Spa del Lago has 14 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 14
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Steam room in spa
  • Minimum age to access spa is 18
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 3:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place.

  • Electrostatic spray is used for disinfection
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Food service has been amended for enhanced safety
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.0 per night
  • A 4.0 percent city/local tax will be charged
  • Resort fee: USD 15.00 per accommodation, per night

The resort fee includes:

  • Health club access
  • Fitness center access
  • Nearby fitness center access
  • Business center/computer access
  • Internet access
  • Phone calls
  • In-room safe
  • In-room safe and safe insurance
  • In-room coffee
  • Self parking
  • Valet parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 12.00 per person (approximately)
  • Airport shuttle fee: USD 100.00 per vehicle (one way)
  • Valet parking fee: USD 5.00 per day
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Lago Resort Casino Waterloo
  • Lago Resort Casino
  • Lago Casino Waterloo
  • Lago Casino
  • del Lago Resort & Casino Hotel
  • del Lago Resort & Casino Waterloo
  • del Lago Resort & Casino Hotel Waterloo

You should know

  • Del Lago Resort & Casino offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.