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"This hotel was ok. The bedding was minimal, just a sheet & another light sheet with 3 very very very tiny pillows. Decor was nice but the bathroom wa ... " More

By a verified traveler on Mon 17 May 2021

Hotel Description

Hotel near Vernon Downs Casino in Vernon

In Vernon

Within the region of this Vernon hotel, you'll find Syracuse University and Carrier Dome.

Casino, indoor pool

A casino, 5 restaurants, and an indoor pool are all featured at this smoke-free hotel. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like continental breakfast and free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 150 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include premium bedding, hair dryers, and showers.

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$116* Per night/room Jul 29 - Jul 30

Vernon Downs Casino and Hotel ratings based on 11 Verified Reviews

Review Summary
2.7 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Vernon Downs Casino and Hotel

Everyone (1) Couples (1) Family (2)
4 out of 5
This hotel was ok. The bedding was minimal, just a sheet & another light sheet with 3 very very very tiny pillows. Decor was nice but the bathroom wasn’t very clean. We got one soap bar for the sink & shower and the a/c unit was noisy. Will only stay here again if the Hampton has nothing available which is 30 mins away.

Posted by on May 17, 2021

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Comment from Hotel Management

May 18, 2021 by Jennifer Metz

Thank you for staying with us. We will work with housekeeping to make the room more comfortable for the next time you stay with us.

2 out of 5
No toilet paper in the room. Given the wrong room number. Next to laundry room amd was loud. Staff was just ok.

Posted by on Feb 7, 2021

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Comment from Hotel Management

Feb 10, 2021 by Greg Mallette Hotel Manager

We apologize that your stay didn't go well. Thank you for your feedback as it will help us to improve in the future!

2 out of 5
I was the maid of honor for a wedding at the hotel. Our room had no air conditioning. We went to the front desk 3 times to ask about it. Eventually a man came up to the room the second night and looked at it and said “yeah if you put it at less than 65 degrees it breaks it”....that was it. It wasn’t fixed, we were not moved to another room. Nothing. Spent $300 for two nights in a hot room. We could barely sleep. We brought it up again when checking out and were told that the manager would call us. It’s been over a week and no phone call. Also, there were 3 weddings going on and you are not allowed to use the stairs in the hotel so a ton of time was spent waiting for the elevator, people were complaining all weekend about it.

Posted by , from Albany NY on Sep 10, 2018

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2 out of 5

You get what you pay for

Close to Hamilton College so chose it as a quick overnight stay. For that it was mediocre. Will stay elsewhere in the future if we chose to return to the area. Continental breakfast was limited and just that. Not as clean as I would like and dated!! Iron wasn't working correctly and burned my leg. Showerhead was not direct so stream was everywhere.

Posted by on Aug 1, 2015

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1 out of 5

Good Price - BAD Vibes

Booking was easy, and for MOST of our stay, the price couldn't be beat. For the bad: we arrived at our room and opened the door to a giant, empty cavern. Rooms sized as if were plans to have living room/main room areas...that's where plans stopped. Main area had king sized bed, small motel closet with doors that didn't open/close, nightstands, and beat-up dresser with TV on far corner that looked like it came from 70's. Corner of the ceiling stained yellow and bowed from water damage. The ""living room area"" giant and nearly completely empty save for two lamp stands and a few chairs. Bathroom was scary - shower drain was rusty and the grout had fallen OUT from between tiles, leaving black holes. We didn't shower there. Had newborn baby with us. Woke up midway through night to feed him and could see my breath! Rushed over to baby and he was FREEZING cold... woke my husband and rushed around trying to figure out what was wrong. Did this in the dark, because none of lamps working (told later they unplug them - nice to know). Called front desk and they informed us they often turn heat in rooms OFF ( nice to know after the fact). Took a few hours, but room warmed up - just enough time for us to cancel rest of reservation and check the heck out. While waiting to check out, was in line behind customer who was upset there was only one washrag and towel in her room she shared with husband. She was told rudely by the staff that if there were two people in the room, she was going to be charged extra. She was also sent away without towel and washrag she had been requesting. Not recommended!!!!!!!!!!!!!!!

Posted by on Jan 9, 2009

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5 out of 5

Excellent Hotel

Stayed here for a conference. Room was EXTREMELEY quiet...which I love. Had great HVAC system for your comfort. Plenty of hot water in showers. Rooms were immaculate and huge with king size beds in all the rooms, I believe. Only thing I really did not like was that all the lighting in the rooms had the individual turn knobs on each light....no wall swithces, except for restroom. I hate fumbling for the little knobs under the lamp shades!

Posted by on Jan 10, 2008

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4 out of 5

Have stayed here several times

We have stayed here several times and it is our first choice for parents' weekend, etc. at local colleges. We just need a decent place to sleep etc. so haven't tried the race track and don't need a lot of ammenities but would not hesitate to recommend it.

Posted by on Oct 9, 2007

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1 out of 5

Worst Hotel I have ever stayed in

Checked in on Sat night at 5pm . I secured 9 rooms for my friends daughter's wedding that night at a near by restruant.\nwas told by Desk staff that i could bring my pet chiwawa small dog. Left in in the room inside portable kennel. and left for the wedding.\nA large group of drunks checked in carring more beer that what would be at Yankee Statium.\nCame back from the wedding and found that hotel locked me and my wife son and daughter out of the room because the night clerk decided to say hotel had a pet policy.\nMy 15 year old daughter along with the new bride were harassed by several drunk guests in the lobby.\nNext moring at breakfast no coffee no silver ware at a buffet I will never stay at this hotel I say go with Turning stone Casino they know how to treat guestsl Hotels

Posted by on Sep 4, 2007

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3 out of 5

good value

good value when business rates are used. Mini casino and race track bring certain clientele. Although the hotel is rather new it looks ""tired"" but is still one of the best in the area.

Posted by on Jul 19, 2007

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2 out of 5

Rude

Where is this place way out there. the food was horrid and the customer service was out of controll you would think it was a collage house.

Posted by on Mar 19, 2007

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About the Vernon Downs Casino and Hotel

Location 4229 Stuhlman Rd, Vernon, NY 13476

Property Features

Vernon Downs Casino and Hotel offers its guests an indoor pool and a 24-hour fitness center. There are 5 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is served on weekdays. WiFi is free in public spaces. There's an onsite 24-hour business center. A casino, a rooftop terrace, and an arcade/game room are also featured at the business-friendly Vernon Downs Casino and Hotel. Free self parking is available. This Vernon hotel is smoke free.

  • 1 building
  • 150 guestrooms or units
  • 7 levels
  • 5 dining venues
  • 2 bars or lounges
  • Built in 1994
  • Continental breakfast (free)
  • Casino
  • Coffee shop
  • Terrace on the roof
  • Business center (24 hours)
  • Conference center
  • Front desk (24 hours)
  • Express check-out
  • Game room or arcade
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Rollaway/extra beds available
  • Arcade/game room
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Hancock Intl. Airport (SYR) (66.4 km / 41.3 mi)
  • Parking: Free self parking

Room Amenities

Vernon Downs Casino and Hotel offers 150 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and microwaves can be requested.

  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Rollaway beds available
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast on weekdays from 7:00 AM to 10:00 AM.

Mr Gs Food and Spirits - This restaurant serves dinner and light fare. Guests can enjoy drinks at the bar.

Triple 777 Cafe - This café serves breakfast, lunch, dinner, and light fare. Open daily.

Champions Buffet - This restaurant serves breakfast, lunch, and dinner. Open daily.

Miracle Mile Restaurant - Onsite restaurant. Open daily.

Ring Eyed Petes Bar - This bar serves light fare only. Open daily.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowmobiling nearby
  • Casino nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

  • Property is cleaned with disinfectant
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Staffed front desk
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant

Hotel Names

  • Vernon Casino Hotel
  • Vernon Downs Casino
  • Vernon Downs Casino & Hotel
  • Vernon Downs Casino Hotel
  • Downs Casino Hotel
  • Vernon Downs Casino And
  • Vernon Downs Casino and Hotel Hotel
  • Vernon Downs Casino and Hotel Vernon
  • Vernon Downs Casino and Hotel Hotel Vernon

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.