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4.2 out of 5

"everything was what i wanted and needed. I did use the casino and won, went to my room and slept for 9 hours because that's why i was there. the casin ... " More

By a verified traveler on Thu 15 Oct 2020

Hotel Description

4.5-star luxury hotel near Resorts World Catskills

Close to airport

At this Monticello hotel, you'll be within half a mile (1 km) of Resorts World Catskills and 6 miles (10 km) of Holiday Mountain Ski and Fun Park. Monticello Casino and Raceway is within 6 miles (10 km) and Forestburgh Playhouse is within 16 miles (25 km).

Luxury amenities

This luxury hotel features a casino, a full-service spa, and 6 restaurants. Make the most of the indoor pool and 24-hour fitness center, and relax with drinks at one of the 6 bars/lounges.

Comfy beds, flat-screen TVs

Boasting comforts like pillowtop beds and premium bedding, the 332 guestrooms also offer minibars and flat-screen TVs with cable channels. Rainfall showerheads, coffee/tea makers, and free local calls are also available.

Deluxe Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Luxury Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Resorts World Catskills Casino ratings based on 20 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Resorts World Catskills Casino

Everyone (10) Couples (6) Family (4)
5 out of 5
everything was what i wanted and needed. I did use the casino and won, went to my room and slept for 9 hours because that's why i was there. the casino was clean and safe

Posted by , from cochecton,new york on Oct 15, 2020

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Comment from Hotel Management

Oct 17, 2020 by William

Dear Nancy, Thank you for your wonderful review! We are delighted to hear you had a great stay with us! We'll pass along your positive feedback to the rest of our staff. We look forward to seeing you again soon! Best,

5 out of 5
Very clean hotel and casino. Too many New York restrictions resulting in venues closed down or strange hours of operation.

Posted by on Oct 15, 2020

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Comment from Hotel Management

Oct 17, 2020 by William

Dear __________, We appreciate you taking a moment to write about your stay with us. It is a delight to read that you enjoyed our comfortable accommodations. We look forward to the time that we will be able to be fully up and running. We hope that you will join us again soon. Best Regards,

5 out of 5
I was allowed to check in several hours before the posted check in time. The rooms are huge, comfortable, beautifully furnished. And the midweek rate for rooms is a tremendous value.

Posted by on Feb 14, 2020

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3 out of 5

Posted by on Feb 2, 2020

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2 out of 5
No room service. 1 shop. Only 2 fine restaurants. Very noisy casino

Posted by on Dec 30, 2019

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5 out of 5
Everything was excellent I also won a few $ Also had a good dinner

Posted by on Nov 29, 2019

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5 out of 5

Posted by on Nov 2, 2019

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Comment from Hotel Management

Dec 15, 2019 by William

Thank you for staying with us at Resorts World Catskills. We know you have other choices when deciding where to stay and we’re pleased that you chose to spend your time with us. It was great to hear that you enjoyed your visit! Your taking the time to share your experience means a lot to me and the rest of the team. Best, William

5 out of 5

Posted by on Oct 16, 2019

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5 out of 5

Posted by on Oct 14, 2019

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5 out of 5
Such a wonderful place. The rooms are very nice It was nice not to have smoking around you at the casino

Posted by on Oct 5, 2019

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About the Resorts World Catskills Casino

Location 888 Resorts World Drive, Monticello, NY 12701

Property Features

Resorts World Catskills Casino offers its guests a full-service spa, an indoor pool, and a 24-hour fitness center. There are 6 restaurants on site. You can unwind with a drink at one of the 6 bars/lounges. Event space at this hotel measures 27000 square feet (2508 square meters) and includes a conference center. A casino, spa services, and a terrace are also featured at the luxury Resorts World Catskills Casino. You'll have access to the indoor pool at a partner property. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. This 4.5-star Monticello hotel is smoke free.

  • 1 building
  • 332 guestrooms or units
  • 20 levels
  • 6 dining venues
  • 6 bars or lounges
  • 27000 sq ft of conference space
  • 2508 sq m of conference space
  • Built in 2018
  • Casino
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Laundry facilities

Parking

Valet parking (surcharge)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Resorts World Catskills Casino offers 332 air-conditioned accommodations with minibars and safes. Pillowtop beds feature premium bedding. Flat-screen televisions come with cable channels and pay movies. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • Minibar
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Rainfall showerhead
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 4 AM to 1:00 PM.

RW Food Hall - This café serves lunch, dinner, and light fare.

24/7 Bistro - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open 24 hours. Open daily.

Cellaio - This steakhouse specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Good Friends - This restaurant specializes in Asian cuisine and serves lunch and dinner. Open daily.

Dos Gatos - This café specializes in Mexican cuisine and serves lunch, dinner, and light fare. Open daily.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Rock climbing nearby
  • Mountain biking nearby
  • Cave exploring/spelunking nearby
  • Skydiving nearby
  • Casino nearby
  • Health or beauty spa nearby
  • Ziplining nearby
  • Horse riding nearby
  • Hunting nearby
  • Mountain climbing nearby
  • Scooter/moped rentals on site
  • Hiking/biking trails nearby

Spa Services

Crystal Life SPA has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 6
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 4:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 55 per night.
  • Cribs (infant beds) are available for USD 35 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per night
  • A 5.0 percent city/local tax will be charged
  • Resort fee: USD 19.99 per accommodation, per night

The resort fee includes:

  • Pool access
  • Health club access
  • Fitness center access
  • Business center/computer access
  • Internet access
  • Newspaper
  • Phone calls
  • In-room safe
  • In-room coffee
  • Self parking
  • Parking
  • Housekeeping
  • Additional inclusions
  • WiFi access (may be limited)

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 25 per person (approximately)
  • Airport shuttle fee: USD 300.00 per vehicle (one-way)
  • Valet parking fee: USD 15 per day
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: USD 35 per night
  • Rollaway bed fee: USD 55 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Resorts World Catskills Casino Hotel Monticello
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You should know

  • Resorts World Catskills Casino offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 7 AM to 10 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.