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Hotel Description

4.5-star luxury hotel near Resorts World Catskills

Close to airport

At this Monticello hotel, you'll be within half a mile (1 km) of Resorts World Catskills and 6 miles (10 km) of Holiday Mountain Ski and Fun Park. Monticello Casino and Raceway is within 6 miles (10 km) and Forestburgh Playhouse is within 16 miles (25 km).

Luxury amenities

This smoke-free hotel features a casino, a full-service spa, and 6 restaurants. Relax with a drink at one of the 6 bars/lounges and enjoy free perks like free self parking and WiFi in public areas. There's an indoor pool on site, and laundry facilities and concierge services are also offered.

Free WiFi, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 332 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include minibars, rainfall showerheads, and coffee/tea makers.

Deluxe Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$79* Per night/room Jan 22 - Jan 23

Luxury Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Resorts World Catskills Casino ratings based on 16 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Resorts World Catskills Casino

Everyone (7) Couples (6) Family (3)
2 out of 5
No room service. 1 shop. Only 2 fine restaurants. Very noisy casino

Posted by on Dec 30, 2019

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5 out of 5
Everything was excellent I also won a few $ Also had a good dinner

Posted by on Nov 29, 2019

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5 out of 5

Posted by on Nov 2, 2019

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Comment from Hotel Management

Dec 15, 2019 by William

Thank you for staying with us at Resorts World Catskills. We know you have other choices when deciding where to stay and we’re pleased that you chose to spend your time with us. It was great to hear that you enjoyed your visit! Your taking the time to share your experience means a lot to me and the rest of the team. Best, William

5 out of 5

Posted by on Oct 16, 2019

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5 out of 5

Posted by on Oct 14, 2019

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5 out of 5
Such a wonderful place. The rooms are very nice It was nice not to have smoking around you at the casino

Posted by on Oct 5, 2019

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5 out of 5
Located in a beautiful place. Hotel room was large and luxurious. Food options very limited.

Posted by on Jul 3, 2019

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Comment from Hotel Management

Jul 25, 2019 by Myla

We appreciate you taking a moment to write about your stay with us. It is a delight to read that you enjoyed our comfortable accommodations and convenient locations. We hope that you will join us again soon.

4 out of 5
Loved our room, large, beautifully decorated with a great view! Casino was very nice with access to tables and slots. We were there midweek and we wished more of the restaurants were open. Would definitely return.

Posted by on May 22, 2019

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Comment from Hotel Management

May 29, 2019 by Myla

We appreciate you taking a moment to write about your stay with us. It is a delight to read that you enjoyed our comfortable accommodations and convenient locations. We hope that you will join us again soon.

4 out of 5
The rooms were beautiful and very comfortable. The dining was limited. A lot of the places were closed. The steak house was pricey. The food hall was not very good and their prices were high for what you got. The Bistro 24/7 was very good for breakfast, didn’t have any other food there.

Posted by on May 17, 2019

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Comment from Hotel Management

May 29, 2019 by Myla

Thank you for taking the time to complete our survey. I am delighted to know that overall you had a pleasant stay and I look forward to welcoming you again in the future. And for now please accept our very best regards and safe travels always!

3 out of 5
Check In was horrible and they did nothing to compensate over two hour wait with two or three dozen people waiting !

Posted by on May 14, 2019

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Comment from Hotel Management

May 29, 2019 by Myla

Thank you for staying with us at Resorts World Catskills. We know you have other choices when deciding where to stay and we’re pleased that you chose to spend your time with us. I was disappointed to learn that your experience was less than satisfactory. We strive to exceed guest expectations but recognize that in this instance we have fallen short, and for that I sincerely apologize. Your feedback is appreciated as it allows me to perfect our service moving forward. Please know that we will address your concerns with our team to ensure that these types of mistakes are addressed immediately. I do hope that you return in the future and give us the opportunity to impress you with the service and our improved amenities. Please let us know of any future reservations so that we may personally attend to your booking.

About the Resorts World Catskills Casino

Location 888 Resorts World Drive, Monticello, NY 12701

Property Features

Resorts World Catskills Casino offers its guests a full-service spa, an indoor pool, and a 24-hour fitness center. There are 6 restaurants on site. You can unwind with a drink at one of the 6 bars/lounges. WiFi is free in public spaces. Event space at this hotel measures 27000 square feet (2508 square meters) and includes a conference center. A casino, spa services, and a terrace are also featured at the luxury Resorts World Catskills Casino. You'll have access to the indoor pool at a partner property. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. This 4.5-star Monticello hotel is smoke free.

  • 1 building
  • 332 guestrooms or units
  • 20 levels
  • 6 dining venues
  • 6 bars or lounges
  • 27000 sq ft of conference space
  • 2508 sq m of conference space
  • Built in 2018
  • Casino
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Resorts World Catskills Casino offers 332 air-conditioned accommodations with minibars and safes. Pillowtop beds feature premium bedding. Flat-screen televisions come with cable channels and pay movies. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • Minibar
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Rainfall showerhead
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 4 AM to 1:00 PM.

RW Food Hall - This café serves lunch, dinner, and light fare.

24/7 Bistro - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open 24 hours. Open daily.

Cellaio - This steakhouse specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Good Friends - This restaurant specializes in Asian cuisine and serves lunch and dinner. Open daily.

Dos Gatos - This café specializes in Mexican cuisine and serves lunch, dinner, and light fare. Open daily.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Horse riding nearby
  • Hunting nearby
  • Mountain climbing nearby
  • Scooter/moped rentals on site
  • Rock climbing nearby
  • Mountain biking nearby
  • Cave exploring/spelunking nearby
  • Hiking/biking trails nearby
  • Skydiving nearby
  • Casino nearby
  • Health or beauty spa nearby
  • Ziplining nearby

Spa Services

Crystal Life SPA has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 6
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 4:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning.

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in.

Airport transportation is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 55 per night.
  • Cribs (infant beds) are available for USD 35 per night.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted

Fees

Guests will be asked to pay the following charges at the property:

  • A 5.0 percent city/local tax will be charged
  • Resort fee: USD 19.99 per accommodation, per night

The resort fee includes:

  • Pool access
  • Health club access
  • Fitness center access
  • Business center/computer access
  • Internet access
  • Newspaper
  • Phone calls
  • In-room safe
  • In-room coffee
  • Self parking
  • Parking
  • Housekeeping
  • Additional inclusions
  • WiFi access (may be limited)

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 25 per person (approximately)
  • Airport shuttle fee: USD 300.00 per vehicle (one-way)
  • Valet parking fee: USD 15 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-in fee
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: USD 35 per night
  • Rollaway bed fee: USD 55 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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You should know

  • Resorts World Catskills Casino offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 7 AM to 10 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.