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Quality Inn Westfield - Springfield

2.5-star property
2 Southampton Rd, Westfield, MA 1-855-201-7819
3.7 out of 5
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See all 21 travelocity Reviews

"Property is under renovation. Will be a good value for the area once renovations are complete. Staff was apologetic for present shortcomings and ver ... " More

By a verified traveler on Sat 01 Apr 2023

Points Of Interest

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Hotel Description

Hotel perfectly located for exploring Westfield

City center stay

You'll find Westfield River and Baystate Noble Hospital within 3 miles (5 km) of this hotel. Hampton Ponds State Park and Robinson State Park are also within 6 miles (10 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free buffet breakfast, free WiFi, and free self parking. Business travelers can take advantage of the business center. Express check-out, a computer station, and luggage storage are also on offer.

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$110* Per night/room May 12 - May 13

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Quality Inn Westfield - Springfield ratings based on 21 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Quality Inn Westfield - Springfield

Everyone (11) Couples (1) Family (3)
3 out of 5

Posted by , from ALLEGANY on Aug 14, 2023

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Comment from Hotel Management

Sep 4, 2023 by Hotel Manager

Dear Guest,Thank you for taking the time to share your rating with us. We're sorry to see that your stay didn't meet your expectations entirely. We would appreciate any specific feedback you might have about your experience to help us improve. Your comfort and satisfaction are our top priorities, and we hope to have the opportunity to serve you better in the future.Sincerely,Hotel Manager

5 out of 5

Posted by on Jun 16, 2023

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Comment from Hotel Management

Jul 6, 2023 by Freddy

Dear DanThank you. We greatly appreciate your online survey and your stay with us.SincerelyFrederick Pratt AGMQuality Inn Westfield

5 out of 5

Posted by on May 28, 2023

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Comment from Hotel Management

Jun 17, 2023 by Freddy

Dear KaitlinThank you So much for your Survey And thank you especially for your Stay with us we look forward to seeing you in the future.Sincerely Frederick Pratt AGMQuality Inn Westfield

1 out of 5
The property was very dirty.

Posted by on Apr 3, 2023

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Comment from Hotel Management

May 13, 2023 by freddy

We apologize for that impression and we have improved our product and we do invite you to stay with us again

4 out of 5
Property is under renovation. Will be a good value for the area once renovations are complete. Staff was apologetic for present shortcomings and very friendly.

Posted by , from Cumberland on Apr 1, 2023

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Comment from Hotel Management

May 13, 2023 by Freddy

Thank you for understanding our situation Sincerely Fredrick PrattQuality Inn Westfield

3 out of 5
Friendly staff, small and quiet, nicely designed. But facility is worn and rugs smell.

Posted by , from PITTSFORD on Oct 16, 2022

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Comment from Hotel Management

Oct 19, 2022 by Lisa

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,LisaGuest Services

5 out of 5
The person who checked us in was very pleasant. We were so tired upon entering the room, we fell into bed within 5 minutes. In the morning, we noticed many disturbing issues. The room itself had stains on the toilet seat. It also had stains on the rug. The lamp bases all had rust marks. The bathroom door knob was corroded. We have pictures of all the room issues. The pictures were shown to the person at the desk in the morning. There was no apology or reason for the room being so unacceptable. That will be the last time we stay at a Quality Inn. The hotel looked like it was built in the 70’s and has not been renovated since then.

Posted by on Sep 18, 2022

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Comment from Hotel Management

Sep 29, 2022 by Lisa

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Sincerely,LisaGuest Services

4 out of 5

Posted by on Sep 12, 2022

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4 out of 5
Friendly staff.

Posted by , from Knoxville on Aug 29, 2022

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Comment from Hotel Management

Aug 30, 2022 by lisa

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Lisa

5 out of 5

Posted by on Nov 17, 2019

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About the Quality Inn Westfield - Springfield

Location 2 Southampton Rd, Westfield, MA 01085

Property Features

A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Free breakfast is served daily. Tour/ticket assistance, a vending machine, and complimentary newspapers in the lobby are also featured at the business-friendly Quality Inn Westfield - Springfield. Free self parking is available.

  • 56 guestrooms or units
  • 2 levels
  • Buffet breakfast (free)
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Television in lobby

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking , Free parking nearby

Transport

  • Parking: Free self parking

Room Amenities

Quality Inn Westfield - Springfield offers 56 accommodations with laptop-compatible safes and coffee/tea makers. Rooms open to balconies. Beds feature pillowtop mattresses. A pillow menu is available. Televisions come with satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers. This Westfield hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private balcony
  • Pillowtop beds
  • Deep soaking tub
  • Television
  • Satellite channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25 per pet, per stay
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - C0003663290

This property accepts credit cards, debit cards, and cash

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The tax ID number is C0003663290. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Pets cannot be left unattended
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • State tax ID - C0003663290
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • In-room safe fee: USD 1.50 per night
  • Rollaway bed fee: USD 20.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Econo Lodge Inn Westfield
  • Econo Lodge Westfield
  • Quality Inn Westfield Springfield
  • Quality Westfield Springfield
  • Quality Westfield Springfield
  • Quality Inn Westfield - Springfield Hotel
  • Quality Inn Westfield - Springfield Westfield
  • Quality Inn Westfield - Springfield Hotel Westfield

You should know

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Alcohol isn't served at Quality Inn Westfield - Springfield.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.