Booking Issues, but great stay overall.
Posted Dec 7, 2015
My room was booked via Travelocity & was originally booked to check in on December 4th & out on December 6th & was listed as totally refundable/no charge for cancellation. A change in plans caused me to have to cancel for the 4th & keep only my reservations for the 5th. When I attempted to change my reservations I called the hotel on December 3rd at 8AM & spoke with reservations who promptly said I needed to make any changes through Traveocity. I contacted Travelocity & was told the hotel would not charge me a cancellation fee, but that I was not allowed to change the hotel to a one night booking without re-booking my hotel for $85 more than the $127.50/ night (including taxes) I was originally paying for each night of the 2 night booking. I wanted to stay where we were booked, so I paid extra. I was told by Travelocity this was the hotel requirement, not theirs. We checked in & really liked the hotel, the staff at check in, but the room we stayed in was on the first floor & was dark with the view being of a dumpster. We were not spending much time in the room so we did not ask for a different room. The hotel Bartender, Joe, was extremely nice & we had a nice nightcap upon our return to the hotel after dinner. If we were to stay at the Melrose again, we would book directly through the hotel, not through Travelocity.