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Comfort Inn Syracuse-Carrier Circle

2.5-star property
6491 Thompson Rd, Syracuse, NY 1-855-201-7819
3.1 out of 5
See all 18 travelocity Reviews

"On a cold night it was wonderful to come into the lobby with a big lit fireplace! It’s a Comfort Inn and we always feel comfortable. The beds and pill ... " More

By a verified traveler on Fri 06 Mar 2020

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Hotel Description

Enjoy the free WiFi at this Syracuse hotel

Close to airport

Within 3 miles (5 km) of this Syracuse hotel, you'll find Brooklawn Golf Course and Palace Theater. Also, Le Moyne College is within 3 miles (5 km) and Syracuse University is within 6 miles (10 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free buffet breakfast, free WiFi, and free self parking. Traveling for business? Take advantage of the business center, express check-out, and conference space. There's a gym on site, and laundry facilities and free newspapers are also offered.

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$99* Per night/room Mar 2 - Mar 3

Standard Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Non Smoking (Upgrade)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Comfort Inn & Suites Syracuse-Carrier Circle ratings based on 18 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Comfort Inn & Suites Syracuse-Carrier Circle

Everyone (8) Family (2)
2 out of 5
It appears as though Comfort Inn as a whole is disinterested in maintaining their properties at the high level they used too. I have stayed at a Comfort Inn in Oakland CA a year ago and was very disappointed in how poorly maintained the facilities were. I was even more disappointed with the Syracuse location as it indicated that the chain itself has lowered their standards nationwide. I will not be choosing Comfort Inn again unless as a last resort.

Posted by on Oct 11, 2022

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3 out of 5
Bed linen dirty

Posted by on Jun 6, 2022

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Comment from Hotel Management

Jun 10, 2022 by Richard

I am sorry to hear about the bed linen - this has been passed on to the team.

4 out of 5
On a cold night it was wonderful to come into the lobby with a big lit fireplace! It’s a Comfort Inn and we always feel comfortable. The beds and pillows are as good as home, and they had coffee 24/7. Breakfast is one of the reasons we like to stay here.

Posted by , from Syracuse NY on Mar 6, 2020

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Comment from Hotel Management

Mar 18, 2020 by Joi Jones, Operations Manager

We thank you for the kind words. I'm happy to hear that you had a great stay, and we look forward to serving you again in the near future.

4 out of 5
It is just in flux getting through winter. Parking lot was very icy and slippery

Posted by , from Jacksonville, FL on Feb 12, 2020

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Comment from Hotel Management

Mar 25, 2020 by Joi J., Operations Manager

We will address this issue directly and we apologize for the inconvenience.

4 out of 5
30 dollar cab ride from the airport, room was stuffy, Beds were comfortable and the staff were friendly.

Posted by on Oct 5, 2018

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Comment from Hotel Management

Oct 7, 2018 by Operations Manager

Thank you for staying with us, we appreciate your feedback!

4 out of 5
Front desk female was not helpful or pleasant during our stay. We had to wait to check in while she finished her cigarette outside. We then asked for for towels later that evening and she said she couldn’t leave the desk to get them. I guess she is only allowed to leave the desk when she wants to go outside to smoke. She neither told us the time for breakfast or the time for check out. The room was a bit dated but very comfortable.

Posted by , from upstate New York. on Aug 27, 2018

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Comment from Hotel Management

Sep 16, 2018 by Front Desk Manager

Please let us apologize for the issues you had experienced during your stay with us. I have shared your feedback with our front desk department to ensure that these issues are taken care of for our future guests. We appreciate your feedback and hope you choose to stay with us again to provide you with a better customer service experience.

4 out of 5
Well the hotel was fine...in fact, they straightened out a mess. I was responsible for some of the mess. I booked a Sunday night and then decided that I wanted to stay Sat, Sun, Mon...the Travelocity agent was very helpful, canceling the original booking and booking me for the 3 night stay. When I got to the hotel, they said that Travelocity had made the 3 day resi and then canceled it! Lucky for me, they had room for me and booked the 3 nights at the same price that Travelocity had quoted me. (Whew!) No, I have gotten two e-mails from the hotel...one charging me for the 3 nights (which is fine) and one charging me for 2 nights (which I never booked). I will wait until any/all charges to hit my CC statement before requiring action...I though everything was straightened out, but it was a complete mess. Maybe next time?

Posted by on Jul 4, 2018

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1 out of 5
This was the most miserable hotel I have ever stayed in. I will be writing strongly worded letters to the management and Comfort Inn corporate

Posted by on May 21, 2018

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4 out of 5

close to I90

quiet area, bed very comfortable, staff very friendly. Breakfast was very nice

Posted by on Apr 16, 2016

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2 out of 5

will not stay again

Not what I expected. it was dirty, with cobwebs in our room and mold in the shower. I called the front desk the day we checked in and it rang several times with no answer, so I gave up. I bought cleaner and cleaned the shower myself. We only were there 2 nights and both nights we were only there from midnight to 6am, so I didn't want to change rooms. We did get placed in a room with an interior and exterior door, which I liked. Rather than walking down a long hallway, we parked and went straight into our room. The room had a damp feeling the whole time. We checked out a day early and told the front desk lady why, she seemed unconcerned.

Posted by on Jul 7, 2015

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About the Comfort Inn Syracuse-Carrier Circle

Location 6491 Thompson Rd, Syracuse, NY 13206

Property Features

A computer station is on site and WiFi is free in public spaces. A business center and a meeting room are available. Free breakfast is served daily. Event space at this hotel measures 357 square feet (32 square meters) and includes conference space. The business-friendly Comfort Inn & Suites Syracuse-Carrier Circle also features a fitness center, coffee/tea in a common area, and complimentary newspapers in the lobby. Free self parking is available. Smoking is allowed in designated areas at this Syracuse hotel.

  • 1 building
  • 107 guestrooms or units
  • 4 levels
  • 357 sq ft of conference space
  • 32 sq m of conference space
  • Buffet breakfast (free)
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Comfort Inn & Suites Syracuse-Carrier Circle offers 107 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25 per accommodation, per day
  • Maximum 2 per room (weight limit: 70 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global), SafeStay (AHLA - USA), and Intertek Cristal (3rd party expert - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Pets allowed in specific rooms only
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per accommodation, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Carrier Circle
  • Comfort Inn Carrier Circle
  • Comfort Inn Carrier Circle Hotel
  • Comfort Inn Carrier Circle Hotel Syracuse
  • Comfort Inn Carrier Circle Syracuse
  • Comfort Inn Circle

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.