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Best Western Plus Liverpool - Syracuse Inn & Suites

2.5-star property
136 Transistor Pkwy, Liverpool, NY 1-855-201-7819
3.6 out of 5
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See all 43 travelocity Reviews

"Nice, quiet property. Rooms are attractive and comfortable. Be aware, the rooms do not have a microwave. But, there is one downstairs where breakfast ... " More

By a verified traveler on Mon 29 May 2023

Points Of Interest

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Hotel Description

Enjoy the indoor pool at this Liverpool hotel

Close to airport

You'll be within half a mile (1 km) of Hopkins Road County Park and 2 miles (3 km) of Onondaga Lake Park with a stay here. Salt Museum and Sainte Marie among the Iroquois are also within 3 miles (5 km).

Free perks

This hotel features an indoor pool and a 24-hour gym. Enjoy the spa tub and free perks like buffet breakfast and free self parking. A business center, free WiFi in public areas, and express check-out are also on offer.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$82* Per night/room Jun 22 - Jun 23

Standard Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Plus Liverpool - Syracuse Inn & Suites ratings based on 43 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western Plus Liverpool - Syracuse Inn & Suites

Everyone (19) Couples (5) Family (15)
4 out of 5
Nice, quiet property. Rooms are attractive and comfortable. Be aware, the rooms do not have a microwave. But, there is one downstairs where breakfast is served and you can use it when needed. Also, if you like hot showers, the best you will do is lukewarm.

Posted by on May 29, 2023

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Comment from Hotel Management

May 29, 2023 by Hotel manager

Dear Guest, Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

3 out of 5

Posted by , from POTSDAM on May 5, 2023

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Comment from Hotel Management

May 25, 2023 by Hotel manager

Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

3 out of 5
The manager Kelly was very patient with tech issues, and a language barrier that delayed checking in previous guest. Abhi and Kelly were so very gracious and apologized for the delay, offered snacks/drinks and kept updating as well as offering solutions to help reslove issues that slowed the check-in process for the previous customer and our own. Thank you for the amazing customer service. We hope to stay with you again.

Posted by on Apr 22, 2023

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Comment from Hotel Management

Apr 25, 2023 by Hotel manager

Dear guest,Our goal is to provide a consistently superior guest experience, and your comments are very important to us. We rely on guests like you to tell us when we’re doing well and when we are so we can get better. If we let you down, I apologize. We have taken note of these comments to make sure we do better than ever for future guests.Sincearly,Hotel manager

3 out of 5
Clean beautiful property but is pretty basic considering the price

Posted by on Apr 16, 2023

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Comment from Hotel Management

Apr 17, 2023 by Hotel manager

Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

3 out of 5
I stayed at the property because I had my dogs with me and that was the deciding factor. The facility is definitely worn out, with threadbare linens and stained furniture and my HVAC unit was extremely loud and squeaky. The kid at the front desk wasn’t very welcoming either. It was a place to lay my head for the night with my dogs but beyond that I wouldn’t choose this hotel.

Posted by , from ROCKY RIVER on Jan 16, 2023

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Comment from Hotel Management

Jan 30, 2023 by Hotel manager

Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

5 out of 5

Posted by on Sep 3, 2022

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1 out of 5

Posted by on Aug 27, 2022

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4 out of 5
The roomed smelled very dusty and old, cob webs in the corners of the room. The breakfast lady attendant was very kind. I thank her for that.

Posted by on Aug 7, 2022

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Comment from Hotel Management

Aug 8, 2022 by Hotel Manager

Dear Guest, It is disappointing to note that your stay was not satisfactory. We regret the inconvenience due to unfortunate reasons. Our team will check where we went wrong and will take corrective actions for maximum betterment. We shall appreciate your kind understanding. Sincerely, Hotel Manager.

4 out of 5
Great staff, pool and spa closed. Room smelled a bit

Posted by on Jun 27, 2022

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Comment from Hotel Management

Jun 27, 2022 by Hotel Manager

Dear Guest, Thank you for the review. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. We rely on guests like you to tell us when we’re doing well and when we are so we can get better. If we let you down, I apologize. Please visit again soon. Sincerely, Hotel Manager.

5 out of 5
Beautiful grounds!

Posted by on Jun 25, 2022

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Comment from Hotel Management

Jun 27, 2022 by Hotel Manager

Dear Guest, Thank you for the feedback. Thank you for staying with us. We hope the experience was enjoyable and memorable. We certainly try our best to offer the best and certainly the most comfortable stay possible. We look forward to hosting you again. Sincerely, Hotel Manager.

About the Best Western Plus Liverpool - Syracuse Inn & Suites

Location 136 Transistor Pkwy, Liverpool, NY 13088

Property Features

Best Western Plus Liverpool - Syracuse Inn & Suites offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. Public spaces have free WiFi. A business center and a meeting room are available. Free breakfast is available daily. Event space at this hotel measures 900 square feet (84 square meters) and includes conference space. Best Western Plus Liverpool - Syracuse Inn & Suites also features complimentary newspapers in the lobby, laundry facilities, and express check-out. Free self parking is available. This Liverpool hotel is smoke free.

  • 61 guestrooms or units
  • 2 levels
  • 900 sq ft of conference space
  • 84 sq m of conference space
  • Built in 2003
  • Buffet breakfast (free)
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking , Free parking nearby

Transport

  • Train station: Syracuse Regional Transportation Center (5.1 km / 3.2 mi)
  • Parking: Free self parking

Room Amenities

Best Western Plus Liverpool - Syracuse Inn & Suites offers 61 air-conditioned accommodations with coffee/tea makers and hair dryers. LCD televisions come with cable channels. Bathrooms include bathtubs or showers and complimentary toiletries. This Liverpool hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

  • LCD television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Bathtub or shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Fan
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Guests are served free buffet breakfast daily from 6 AM to 10 AM.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Children under 14 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Bicycle rentals nearby
  • Rafting nearby
  • Water skiing nearby
  • Golfing nearby
  • Surfing/bodyboarding nearby
  • Hiking/biking trails nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • In-room accessibility (in select rooms)

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are available for USD 7.0 per night.

Pet Policy

  • Pets: USD 25 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA), COVID-19 Guidelines (CDC), and COVID-19 Guidelines (WHO).

  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Property follows sanitization practices of COVID-19 Guidelines (WHO)
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 4
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 11:30 AM and 3:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 7.0 per night
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Liverpool
  • Best Western Plus Grace
  • Best Western Plus Grace Inn
  • Best Western Plus Liverpool
  • Best Western Plus Liverpool Grace
  • Best Western Plus Liverpool Grace Inn
  • Best Western Liverpool Grace Inn And Suites
  • Best Western Liverpool Grace Hotel Liverpool
  • Best Western Plus Liverpool Syracuse Inn
  • Best Western Plus Syracuse Inn
  • Best Western Plus Liverpool Syracuse
  • Best Western Plus Syracuse
  • Best Western Plus Liverpool Grace Inn Suites
  • Best Western Plus Liverpool Syracuse Inn Suites
  • Best Western Plus Liverpool - Syracuse Inn & Suites Hotel
  • Best Western Plus Liverpool - Syracuse Inn & Suites Liverpool

You should know

  • Up to 4 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.