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"It was really easy to get to Destiny USA and the Syracuse Downtown area. Never a long wait for an Uber drive. " More

By a verified traveler on Tue 21 Jan 2020

Hotel Description

Spa hotel near Destiny USA

In Liverpool

You'll be within half a mile (1 km) of Hopkins Road County Park and 2 miles (3 km) of Onondaga Lake Park with a stay here. Salt Museum and Lake Onondaga are also within 3 miles (5 km).

Full-service spa, indoor pool

A full-service spa and an indoor pool are featured at this smoke-free hotel. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the 24-hour fitness center and free perks like buffet breakfast and free self parking.

Free Internet, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 61 guestrooms offer free WiFi and free wired Internet, as well as cable TV. Other amenities include free local calls, hair dryers, and safes.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$91* Per night/room Jun 29 - Jun 30

Standard Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Plus Liverpool - Syracuse Inn & Suites ratings based on 28 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Plus Liverpool - Syracuse Inn & Suites

Everyone (17) Couples (2) Family (7)
2 out of 5
The staff were wonderful, very friendly and helpful and made you feel at home. The room was not as clean as it should of been. I found items on the floor and around the bed that should of been picked up. The bathroom and tub were not clean enough. The towels were worn and old.

Posted by on May 8, 2021

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Comment from Hotel Management

May 10, 2021 by Hotel Manager

Dear Guest, Thanks for the stay at our hotel. Disappointed to see your feedback. We shall give more focus on cleanliness and the housekeeping staff has been taken to task. You can be assured of a nice stay next time. Visit us again soon. Sincerely, Hotel Manager

5 out of 5

Posted by on Apr 9, 2021

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Comment from Hotel Management

Apr 20, 2021 by Hotel Manager

Dear Guest, Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

1 out of 5
Terrible. Dirty. Fights. Smoking. No towels and bad service.

Posted by on Mar 9, 2021

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Comment from Hotel Management

Mar 9, 2021 by April P.

Our apologies for the issues with your stay housekeeping has been spoken to about room cleanliness and preparedness for guests. It is unfortunate that we can not control the poor behavior of some of our guest but we did contact the proper authority to have them removed and all guest smoking in the hotel are charge a $250 fee and added to our do not rent list.

4 out of 5

Posted by on Jan 25, 2021

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Comment from Hotel Management

Feb 17, 2021 by April P.

Thank you for your review.

1 out of 5

Posted by on Jan 22, 2021

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Comment from Hotel Management

Feb 4, 2021 by April P.

Thank you for your feedback.

2 out of 5

Posted by on Jul 6, 2020

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Comment from Hotel Management

Jul 8, 2020 by Shawn G

Thank you for staying with us. I am sorry your stay was not up to our standards and we will work hard to improve our property for our guests.

2 out of 5
The hot tub room was nice but upon arrival for check in I was informed they had just shampooed the carpet not only was it soaking wet but the whole room smelled terrible all night like a wet moldy dog! Not impressed!

Posted by , from Watertown,NY on Jun 3, 2020

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Comment from Hotel Management

Jun 6, 2020 by Shawn G

Krystal- I am very sorry that you did not enjoy your stay. I will make sure to share your comments with my staff so we can look into the carpet in the room you were in to correct the issue.

2 out of 5

Posted by on Dec 18, 2019

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Comment from Hotel Management

Dec 19, 2019 by Shawn G

Thank you for choosing to stay with us. I am sorry your stay did not live up to your expectations. We work hard to ensure every guest has an enjoyable stay with us. I do hope that you will stay with us again in the future.

1 out of 5
We checked into 2 rooms, because we traveled with family at 9 p.m. and left at 4 a.m. The staff member we delt with was VERY RUDE, the ac in our rooms didn't work and the restrooms had hair on the floor, sidesof tub and some how on the ceiling in the restroom, and the exhaust fan in restroom didn't work.

Posted by on Nov 5, 2019

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Comment from Hotel Management

Nov 6, 2019 by Shawn G

MH- Thank you for staying with us and letting us know about your stay. I am sorry to hear of the issues you had during your stay. Even more I am unhappy with how my staffed dealt with the situation. I assure you this will be addressed accordingly. Thank you again and we do hope that you will give us another chance in the future.

5 out of 5
Very friendly staff,good about replenish bkfast items,many choices

Posted by on Oct 7, 2019

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Comment from Hotel Management

Oct 8, 2019 by Shawn G

Thank you for choosing to stay with us and taking time from your day to leave a review. I appreciate you mentioning our friendly staff and our good hot breakfast options. Thank you again and we hope that you stay with us again real soon.

About the Best Western Plus Liverpool - Syracuse Inn & Suites

Location 136 Transistor Pkwy, Liverpool, NY 13088

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Plus Liverpool - Syracuse Inn & Suites offers its guests a full-service spa, an indoor pool, and a spa tub. Public spaces have free WiFi. A business center and a meeting room are available. Free breakfast is available daily. A 24-hour fitness center, spa services, and coffee/tea in a common area are also featured at the business-friendly Best Western Plus Liverpool - Syracuse Inn & Suites. Free self parking is available. This Liverpool hotel is smoke free.

  • 61 guestrooms or units
  • 2 levels
  • Buffet breakfast (free)
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking , Free parking nearby

Transport

  • Airport: Hancock Intl. Airport (SYR) (9.3 km / 5.8 mi)
  • Train station: Syracuse Regional Transportation Center (5.1 km / 3.2 mi)
  • Parking: Free self parking

Room Amenities

Best Western Plus Liverpool - Syracuse Inn & Suites offers 61 air-conditioned accommodations with safes and coffee/tea makers. Premium cable television is provided. Bathrooms include showers, complimentary toiletries, and hair dryers. This Liverpool hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 6 AM to 10 AM.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Bicycle rentals nearby
  • Rafting nearby
  • Water skiing nearby
  • Golfing nearby
  • Surfing/boogie boarding nearby
  • Hiking/biking trails nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10 per night.
  • Cribs (infant beds) are available for USD 7 per night.

Pet Policy

  • Pets: USD 25 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Masks are compulsory at the property
  • Individually-wrapped food options are available for breakfast
  • Commonly-touched surfaces are cleaned with disinfectant
  • Number of children who can stay free - 4
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Crib (infant bed) fee: USD 7 per night
  • Rollaway bed fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Liverpool
  • Best Western Plus Grace
  • Best Western Plus Grace Inn
  • Best Western Plus Liverpool
  • Best Western Plus Liverpool Grace
  • Best Western Plus Liverpool Grace Inn
  • Best Western Liverpool Grace Inn And Suites
  • Best Western Liverpool Grace Hotel Liverpool
  • Best Western Plus Liverpool Syracuse Inn
  • Best Western Plus Syracuse Inn
  • Best Western Plus Liverpool Syracuse
  • Best Western Plus Syracuse
  • Best Western Plus Liverpool Grace Inn Suites
  • Best Western Plus Liverpool Syracuse Inn Suites
  • Best Western Plus Liverpool - Syracuse Inn & Suites Hotel
  • Best Western Plus Liverpool - Syracuse Inn & Suites Liverpool

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.